Vigilant customers regularly check their AliExpress personal accounts to monitor their orders. What if the shipment is canceled or the parcel goes to a wrong address? The sooner you find out something goes wrong, the easier you can handle the issues and the less time you will lose.
If you have ever made an order on this popular Chinese platform, you might have seen the “Order Closed” status. Do you see the status for the first time? Don’t worry, we will tell you what this status means and when you need to open the dispute and request the refund.
Why Does this Status appear?
It is AliExpress administration who can close the order. Neither the seller, nor the customer can do it. Most often, the orders are closed for the reason, not because of the problems:
- customer picked up the parcel and confirmed the delivery of the order;
- customer picked up the parcel but didn’t indicate it on their personal account:
- the buyer protection expired, so the order was closed;
- the seller or the customer canceled the order – in this case the there will be a refund.
Sometimes the “Order Closed” status appears right after the payment even though the product hasn’t been sent yet. The reason is that the seller hasn’t shipped the product because they have run out of it or some mistakes with the tracking number occurred. The seller can cancel the order. In this case AliExpress administration will close the order and you will automatically get a refund. It hardly takes more than 20 days.
Sometimes it happens so that your order is closed but you didn’t receive the product. The seller didn’t cancel the shipping. Why did it happen?
- you accidentally confirmed delivery;
- you held the dispute and it finished;
- AliExpress closed the order as there was a suspicion of fraud.
If the order was closed by mistake or you don’t understand why it happened, contact AliExpress customer support. Be ready to present your evidence to get a refund.
What to Do If the Order on AliExpress Was Closed
Unfortunately, you can’t open a closed order. If the order was closed for any reason, there are no ways to open it again even if you contact AliExpress top management.
This is why don’t hurry to confirm receiving of the order. The product may be faulty and you will not be able to open the dispute and get a refund for the closed order. Be extremely careful when buying electronics: use it at least for 2-3 days and only then confirm the delivery of the order.
If you didn’t receive the product and the order is already closed, you can still get a refund. The most important is to take the screenshots to have any evidence.
How to Get a Refund if the Order Is Closed
Remember – it is not the sellers who close the orders on AliExpress, it is the arbitrators who do it. The seller can only cancel the shipment. The order isn’t closed in this case. During this period you can open the dispute and request a refund.
If you were charged for the order that was immediately closed – look for the notification about the refund. Most likely the order was closed for the security reasons and the seller was banned. In this case you will get a refund within 7-14 days.
You will never lose money for the closed order. AliExpress wouldn’t risk their reputation. You will get the refund anyway. Don’t be lazy to contact the customer support to make sure everything is fine. No matter what the reasons for closing the order were, the decision of the administration will be fair.
What Does “Order Closed for Security Reasons” Mean?
Recently there have been many complaints from the customers about closed orders with the newbie’s coupons. The administration explains it to be done for the security reasons. But there can be confusion on the website sometimes. It’s better to consult the customer support on how to use the coupons not to lose coupons and money.
Why does AliExpress close orders after the payment? The reason is the same – the seller seems suspicious to the administration. There is no need to worry – you will get your money back within two weeks in this case.
A Few Tips on Making Purchases on AliExpress
Here are some tips from Megabonus that will make your shopping pleasant and help you to avoid any disappointments:
- check the statuses of the order in “My Orders” section on AliExpress at least once a week;
- install Megabonus plugin showing the sellers’ reliability rate and helping to save money;
- track the location of your parcel via tracking service from Megabonus;
- don’t confirm the delivery of the order until you are not sure it is of high quality and operates fine.
Have great shopping and pleasant purchases on AliExpress with cash back!