Is Shein losing parcels? This is one of the questions that some online customers ask. We all know how annoying it is to wait for a parcel with a new product and never see it. Shein DOES NOT LOSE parcels, but the transport companies do, so unfortunately anyone dealing with online orders may encounter a situation where your parcel goes missing.
But there’s no need to panic early. Shein is a reliable marketplace. The support service works efficiently, helping its customers to solve any questions and problems.
We will tell you what to do if your parcel still doesn’t arrive, even though all the deadlines have already passed.
Megabonus service offers users to make shopping at Shein even more favourable and economical. You can get cashback from 1.33% to 6.69% of the amount of each purchase. For the terms of accrual and rates of cashback for different categories, as well as tips from our service, please see here.
I think my Shein package is lost. What do I do?
When placing an order, customers see information about the approximate delivery date in their profile, but it is subject to change.
Goods purchased from Shein are delivered within the following timeframes:
– 30 days – economy delivery;
– 20 days – to pick-up points;
– up to 20 days – standard delivery.
After placing an order, the buyer has access to a number by which he can track the location of his parcel.
If you still haven’t received the goods, first of all, check the delivery status of your parcel. If a parcel is stuck at one of the destinations and the delivery status remains unchanged for a long time, it does not necessarily mean that your Shein parcel is lost.
The parcel can stay in the same point due to the following reasons:
- Customs. There was a problem with the documents or fees/weight of the parcel. Usually it can take up to several days/weeks to solve the problem. If the parcel is delayed at the customs of the sender’s country, the problem will be solved by the shop. If the parcel is delayed in your country, you will have to solve the problem yourself.
- At the sorting/transfer point. Parcels can stay there from 1 week to several months. This usually happens during a heavy load (Christmas Eve) or when there are global delivery problems (strikes, pandemics, hurricanes, etc.).
- A parcel is stuck close to its destination. Sometimes this means that there is a software problem and the status of the parcel is not updated online while the parcel has been dispatched or delivered to its destination.
Parcel delivered by Shein sellers go through customs twice:
- in the country of origin (dispatch of goods);
- in the country of destination (verification of compliance with established import regulations).
In practice, most customs stop bulky parcels and heavy loads. But this is not always the case. In some cases, processing a parcel requires additional documents and payment of duty. If the conditions have not been met, the parcel is returned to the seller.
If you have any questions, please contact Shein’s customer support team.
There is another reason why you didn’t receive your parcel – you gave your office address for delivery. In this case, you need to find out if any of the employees received it.
What to do in these cases?
Case 1-2:
- Log in to your Shein account and check for delivery delay notifications. Shein always informs its customers when delivery takes longer than expected.
- Check your customers’ protection time and wait another 1-2 weeks. Then contact customs/post office if necessary.
Case 3. Contact your local post office/the office or the shipping company and ask them about the route of the parcel. It can be delivered and waiting for you.
Shein order lost
If your order is not delivered to you within a reasonable time, you must:
- Ensure that your customer protection time has not expired.
- Take pictures from the parcel tracking system confirming that your order has not been delivered.
- Contact Shein customer support by any convenient method and follow their instructions.
You can take out parcel insurance for an additional fee. The buyer will receive a full refund of the order value if the goods are damaged or lost.
In practice, each client, regardless of taking out additional insurance, can count on compensation for losses.
How to contact Shein customer support
To contact Shein’s customer support team, please follow this link. You will be redirected to a chat room with a bot. But there is no need to be indignant! Send any question to the bot, after which 2 more options will appear in the chat window: Online Chat and Ticket.
Send your request and check the instructions sent to your email address and Shein mailbox. As a rule, all lost orders are refunded.
Depending on the country you are in, there are other options for contacting customer support:
- by phone (Monday to Friday);
- via social networks.
You will need to fill in a small questionnaire. You can see the solution to frequently asked questions and you may find an answer to your question.
In some cases, delivery confusion is caused by logistics companies. A Shein customer support representative can check the status of your order. If it is still in transit, you will be asked to wait a few more days.
There are times when the delivery company incorrectly marks a parcel as delivered, when in fact your item should arrive in the next 2-3 days. If you still have not received your order after this time, we recommend contacting your delivery agent or Shein directly to resolve the issue.
Your cashback platform Megabonus.
I haven’t received my package it says it’s still in customs in Newark NJ
I haven’t received my package it says it’s still in customs in Newark NJ
I haven’t received my order nearly a month ago
I haven’t recived my order confirmation since June 2oth that the money was taken out of my account by shein
I didn’t get my parcel I’m roseann
We regret any inconvenience you’ve experienced. To address your issue, please reach out to SHEIN support directly. This article is hosted on the Megabonus platform, where we provide cashback services for purchases made on SHEIN.
Remember, you can always earn cashback on your orders through our service. We’re offering up to 10.05% cashback on all purchases. You can always count on us for great savings!
Is there any no I can call them I mean the shein
My order was lost in the mail
We regret any inconvenience you’ve experienced. To address your issue, please reach out to SHEIN support directly. This article is hosted on the Megabonus platform, where we provide cashback services for purchases made on SHEIN.
Remember, you can always earn cashback on your orders through our service. We’re offering up to 10.05% cashback on all purchases. You can always count on us for great savings!
Never received package even though it says it was delivered.
The bot isn’t letting me select what I need to in order to submit a ticket or live chat & there is no other option to contact the company! It was over $200 order, GONE
We regret any inconvenience you’ve experienced. To address your issue, please reach out to SHEIN support directly. This article is hosted on the Megabonus platform, where we provide cashback services for purchases made on SHEIN.
Remember, you can always earn cashback on your orders through our service. We’re offering up to 10.05% cashback on all purchases. You can always count on us for great savings!
Hi…..I received my package this morning, everything was in the package except, I ordered the combination glue gun with stand, i received 2 stands and no glue gun.
H9w do i rectify the problem? I have never had any problems with Shein previously so, it was clearly an error and errors happen.
Regards
Marie Forrest
Hi Marie,
Thank you for reaching out. We’re sorry to hear about the mix-up with your order. To rectify the problem, please contact SHEIN customer support directly with your order details. They should be able to assist you in getting the correct item.
It’s been 3 weeks nothing
Tengo casi dos meses esperando mi pedido y no llega quiero una repuesta
I have recieved 2 parcels with some of my order,
Could you let me know how many parcels i should have recieved.
A third parce lREASON ther is NO NAME OR HOUSE NUMBER dalivered, reseption w
My package was delivered to the wrong address by DHL. I contact DHL after 10 days they were unable to achieve My package I contact SHEIN and even give them the case number I received from DHL and they refuse to do anything about it. They say they close my case
We regret any inconvenience you’ve experienced. To address your issue, please reach out to SHEIN support directly. This article is hosted on the Megabonus platform, where we provide cashback services for purchases made on SHEIN.
Remember, you can always earn cashback on your orders through our service. We’re offering up to 10.05% cashback on all purchases. You can always count on us for great savings!
I didn’t get any of my items, I don’t know why. I checked my mailbox and out of my house too. I want my money back.
I never get my stuff
It’s been over 3 weeks and nothing
I need contact number
I need contact number my shipment didn’t arrive
I didn’t receive my order i ordered on the 27 May until today, I want to wear the outfit on 15 June that’s why I ordered early
I didn’t receive my order its been a week I’ve been triying to call the call center but they say they will send met he lost letter
I didn’t receive my order. And it says it was delivered. I’ve already spoke to the post office supervisor and said it was delivered and I didn’t sign for my package. I need to speak to someone about this. I want a refund or more items in replacement
I didn’t receive my order but it say delivered. I would like to know who signed for my order? I’m so disappointed on you guys and I will never order again. I want my money back please
I made a purchase of 16 items on may 1st /2024 and only got one package with one(1) dress on May 10th /2024.
Now I want to know what happened with the other 15 items.
We’re very sorry to hear that. To resolve your issue, please contact SHEIN support. This article is located on the Megabonus service, we are a cash back service and we benefit from purchases on SHEIN.
Do not forget that you can always receive a cash back from any of your orders using our service. We’re paying back up to 10.05% from a purchase no matter what. You can always rely on us!
We’re very sorry to hear that. To resolve your issue, please contact SHEIN support. This article is located on the Megabonus service, we are a cash back service and we benefit from purchases on SHEIN.
Do not forget that you can always receive a cash back from any of your orders using our service. We’re paying back up to 10.05% from a purchase no matter what. You can always rely on us!
Trying to reach SheIn,iam being charged twice for my order and i would like my money back.
We’re very sorry to hear that. To resolve your issue, please contact SHEIN support. This article is located on the Megabonus service, we are a cash back service and we benefit from purchases on SHEIN.
Do not forget that you can always receive a cash back from any of your orders using our service. We’re paying back up to 10.05% from a purchase no matter what. You can always rely on us!
I have not received my package from your company. I checked the invoice and it says it’s closed I would like my money or my order you had no problem taking my money
We’re very sorry to hear that. To resolve your issue, please contact SHEIN support. This article is located on the Megabonus service, we are a cash back service and we benefit from purchases on SHEIN.
Do not forget that you can always receive a cash back from any of your orders using our service. We’re paying back up to 10.05% from a purchase no matter what. You can always rely on us!
I had something delivered and it is not my order. My item should have several pieces something came with 2 pieces and it’s not mine.
We’re very sorry to hear that. To resolve your issue, please contact SHEIN support. This article is located on the Megabonus service, we are a cash back service and we benefit from purchases on SHEIN.
Do not forget that you can always receive a cash back from any of your orders using our service. We’re paying back up to 10.05% from a purchase no matter what. You can always rely on us!
I order something n it never came I would not order from u guys again I feel disappoint
Please contact me as part of my order is missing
Hi I received my bedding but there where no pillow cases with my order
I haven’t received my order I texted you over a week ago you said you would let me know and I haven’t heard anything I ordered six items four blouses and two tops
Dicen que mi pedido ellos llegó pero no ha llegado Y quiero saber dónde está mi pedido.
Boujour shein voilà cela fait un moi que j’avais commander des articles pour un mariage cela je ne les jamais resu j’ai fait des mail demande de remboursement d’un total de 95 euro et des poussières on m’a Di on va vou remboursez cela n’a jamais était fait je suis une bonne cliente je commande qe chez vous et on me dit que je ne peu plu commander alor qe se qe j’ai commandez je paye et ne les jamais resu je voudrai être remboursez pour pouvoir continuer à commander chez vous je suis une fidèle cliente je net jamais eu de problème il a fallu que cela tombe sur moi je veux continuer à commander chez vous et être remboursez si vous été de bonne fois vou devez comprendre ma situation j ai tou fait dan le voisinage regarder toute les boîte au lettre tou je vou demande ses deux probles a résoudre si vous été de bonne fois j’ai toujours payer donc rembourser moi et laissez moi continuer à faire parti de votre site ses le meilleur prenez bien se message en considération cordialement