«Your account is temporarily unavailable» message can sometimes be seen in AliExpress mobile application. What does this message mean?
The «Unavailable account» causes the same problems, as the «Blocked account». You are able to check old orders and open disputes, but you can’t make any new purchases. If you get the «Your account is temporarily unavailable» notification on your mobile app, try to log in to AliExpress web version. If you fail to log in via PC, there might be several possible reasons of this.
You deleted your AliExpress account by yourself
It sometimes happens. You could have accidentally deleted the account. In this case we suggest contacting AliExpress customer support service and ask to recover the account. AliExpress provides customer support in different languages 24/7, but it’s advisable to wrote to them in English (in case you don’t speak Chinese, of course).
You didn’t confirm your email
When you sign up for AliExpress, you have to confirm your email via the link that the store automatically sends to your mailbox. You have three days to do it. If you haven’t confirmed your email, it probably means that the AliExpress management blocked your account.
There is a solution. Find the «Account reactivation» button on the page with deactivation notification. By clicking on it, you will get to the form you have to fill in. You will have to provide a scanned copy of your ID. AliExpress management will check the request, and in case everything is okay your account will be recovered.
You open too many disputes or you are a scammer
«Many» is a vague and extendable concept, but if you opened disputes for more than a half of your orders, you automatically get blacklisted. AliExpress sellers have the right to complain against the customers. In this case the management blocks such users without consideration.
If this was the reason of blocking, then, unfortunately, your account can’t be restored.
Invalid email or password
Sometimes you have caps lock on or confuse the languages while entering the password. Check your login data to make sure everything is correct. Sometimes cache and cookies clearing might help.
You have several accounts with the same email
This can be considered a fraud. AliExpress service team does not welcome the users who own several accounts with the same email address.
If none of the above described reasons apply to you, you have to contact the customer support service and find out what happened. You might either get the explanation or just a curt answer – “We are sorry. Unfortunately, we can’t do anything”.
Anyway, it’s worth a try. If you didn’t manage to recover your account, you will have to create a new one and lose your rating and the orders history if you have any.
But the good news is that you will automatically get your cash back from new AliExpress account. Megabonus cash back extension installed in your browser isn’t linked to any specific AliExpress account. Continue making purchases as usual with your new Aliexpress, and cash back (remember to activate it before choosing products) will be credited to your Megabonus account.