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How to Confirm Order Received on AliExpress and What to Do if You Confirmed Order Delivery by Accident

How to Confirm Order Received on AliExpress and What to Do if You Confirmed Order Delivery by Accident

Shopping on AliExpress should be simple and pleasant – this is how this platform was designed. Special features assure productive communication between the customers and the sellers. You can make orders, track your parcel’s location and get information about the product’s characteristics. The sellers can also enjoy a bunch of useful features that help them make a successful business. Would you like to learn more about it? Feel free to share in the comments if so.

The “Confirm Goods Received” button is very important. Why is it so and what possible mistakes can be made when using it?

What Does It Mean to “Confirm Goods Received” on AliExpress


To understand what the order receiving confirmation is and what it is for, we need to track the whole process of making the order:

  1. A user makes an order and pays for it.
  2. The money gets on hold, i.e. it is controlled by the AliExpress administration. At this stage, the seller doesn’t deal with it.
  3. The order is packed and sent to the customer.
  4. The parcel arrives at the post office and the customer picks it up.
  5. The customer checks if the product corresponds to the claimed characteristics and decides whether it’s worth keeping or it’s better to send it back to the seller.
  6. Another possible outcome – the parcel doesn’t reach its destination.

In case the customer received the order and is happy with it, it’s necessary to confirm delivery. This action indicates that the product reached its destination and the seller can get their money. The profit for the seller is that they see that the customer is happy with the product and they get the payment.

The advantage for the customer is that they have additional points to their rating and keep their order list tidy. This is especially helpful when the list is large and constantly updated.

Is It Necessary to Confirm the Goods Were Received?

The customer isn’t obliged to press the confirmation button – as soon as the buyer protection term expires, the delivery is confirmed automatically, and the seller receives the payment for the product. Does the customer lose anything in this case?

The delivery confirmation allows leaving feedback about the product. After the confirmation, the user will see the corresponding window. What is the feedback for? It helps to increase the customer’s rating which is very important on AliExpress. Here are some of the advantages:

  • A high rating enables notifications about some discounts on AliExpress.
  • Two top buyer levels mean a faster refund.
  • They also allow resolving disputes faster.
  • The higher the rating is, the higher the chance to win something is.

There are cases when you should not confirm the order receiving, for example when you didn’t receive anything or the product doesn’t correspond to the claimed characteristics. Instead, you need to open the dispute – to get a refund or the right product.

How to Confirm the Order on AliExpress

It’s very easy. Go to the “My Orders” section in your personal account. This tab is available both on the website and in the mobile app. You will see the orders’ list.

My Orders AliExpress App

There are several buttons next to each order. One of them is the “Confirm Goods Received” button. Use this button if you received the product and are happy with it. As soon as the buyer protection term expires, the button disappears and the seller gets the payment. You won’t be able to open the dispute then.

Confirm Delivery AliExpress

NB: When the Confirm Goods Delivery button is pressed, you will see a window asking whether you really want to confirm delivery. This is done to avoid occasional pressing of the button.

What to Do if You Confirmed Order on AliExpress by Accident

As mentioned above, it’s impossible to confirm the order receiving with a single misclick. Still, sometimes there are situations when you accidentally confirmed the order delivery and now want to cancel the confirmation.

Unfortunately, you can’t cancel the confirmation. You can only hope for the better. But if something goes wrong, you won’t be able to open the dispute.

Is it possible to ask the AliExpress administration for help? Usually, it doesn’t help as the AliExpress administration only makes decisions via disputes. There were some cases when the administration cancelled the confirmation, but those are the exceptions. Most customers claim that it’s impossible to cancel the erroneous confirmation even with the help of the administration. How to contact the AliExpress administration?

How to Confirm the Receiving of the Order via the AliExpress Mobile App

There is no difference between the confirmation from a PC or a mobile. Just go to the “My Orders” section of your personal account.

Account Aliexpress Mobile App

Select the necessary order and click “Confirm Goods Received”.

Confirm Order in AliExpress App

As soon as you confirm, you won’t be able to open the dispute. This rule is the same for the confirmation made both via the mobile app and your PC. If you have some complaints about the product, you need to resolve the issue first and only then confirm delivery.

What to Do if You Cannot Confirm the Order on AliExpress

Sometimes the confirmation button is active, the buyer protection hasn’t expired yet but you are not able to complete the action. Don’t panic – there can be several reasons for that.

  1. The website is overloaded or the maintenance is held. The overload can happen during the sales while the maintenance can be planned or unplanned. In this case, it’s worth retrying in a few hours.
  2. There are problems with the browser or the app version. It can happen after the updates or vice versa if the version is outdated. The solution is to update the program to the latest version.
  3. Other issues. It happens rarely and there is a single solution – contact the support team and attach the screenshots as evidence.

The most important thing is not to hurry up to confirm the order that hasn’t arrived. It helps to protect yourself from unpleasant situations. As soon as the product arrives and you examine it, click “Confirm Goods Delivered” – this way the seller will get the confirmation and the money and it will become a contribution to your customer rating.

Please note: the order confirmation speeds up the process of cashback confirmation on AliExpress. The sooner Megabonus gets the information about the order completion on AliExpress, the earlier the cashback is available for withdrawal.

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Comments 19

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  1. It confirmed automatically and i haven’t received the package please how do i go about it and i haven’t goon to the post office to confirm if it arrived.

  2. Please i need help on this issue i ordered on aliexpress and i don’t know where to confirm if the package arrived there, please i need to be enlighten on how aliexpress work in Nigeria. Thanks

    • Hello. If you received your order and have no complaints about it, go to your orders list on AliExpress, choose the order in question, and press “Goods received”.

  3. Hello, I ordered a new mobile device in January but the device was yet to arrive. While checking the shipped items today, my phone started to misbehave and confirmed good received for the mobile device. Honestly I don’t know what to do now

  4. Hello guyz plz help me… my order on aliexpress wasnt shipped from a long time so i went to open a dispute but mistakenly confirm good was clicked… what can i do?? Will i receive my order?

  5. Hi I’m new to Ali Express and I accidentally confirmed my orders while they were still in shipping. Will they still arrive?

  6. I ordered two items from same supplier a week ago and also order confirmation was sent by supplier. Now they said they are out of stock for these two items and they offer another item? What should I do? Could you plz advise? Thank you.

  7. helloy guys\is there someone who can explain me what dose tis message from aliexpress means ?
    Time’s up to confirm your order!

    Hi Omar Tamsrawte,

    The confirmation time for order 8119294717094471 has ended. If you still haven’t received the item or you’ve received it but are unhappy, you still have 15 days to submit a dispute request. We’re here to help!

  8. Hello, This is Khine Pyae. I ordered an item one month ago. Confirm Order received is already pressed and reach to leave feedback stage. I definitely sure I didn’t press the button and I’m sure buyer protection is not exceeded. I didn’t receive anything. I check with post office and they didn’t receive anything either. Can the seller press the confirm order received in someway? I doubt the situation that this is not the first time. For the first case, I also check with post office and didn’t receive. When I told so to seller they said their tracking is completed and give customer service contact but it’s quite useless. I leave it because it’s just a cheap item. This time isn’t cheap. Could you please advise me? Thank You Very Much.

  9. Hello, This is Khine Pyae. I ordered an item about one months ago. Confirm Order received is already pressed and reach to leave feedback stage. I definitely sure I didn’t press the button and I’m sure buyer protection is not exceeded. I didn’t received anything. I check with post office and they didn’t received anything either. Can the seller press the confirm order received in someway? I doubt the situation that this is not the first time. For the first case, I also check with post office and didn’t receive. When I told so to seller they said their tracking is completed and give customer service contact but it’s quite useless. I leave it because it’s just a cheap item. This time isn’t cheap. Could you please advise me? Thank You Very Much.

  10. This is Sylvia Dowdy . I placed an order on 10-24-2020- order number- 8119307626687603. Just wondering when I should receive it. I am leaving to go out of state on 10-28- 2020 and need the item for a party I am giving! Please let me know! Sylvia Dowdy

    • Dear Sylvia!
      1. Please, check the estimated shipping time on your orders page in AliExpress.
      2. Make sure the Buyer Protection time is not running out.
      3. Track the parcel using the provided tracking code to learn where the parcel is.

      Good luck!

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