Unfortunately, the AliExpress administration is not always able to check how honest a seller is. There are tens of thousands of sellers on the platform and several millions of customers. This is why customers sometimes have to catch dishonest sellers by themselves and then pass them to the AliExpress administration.
First of all, it’s worth figuring out who to complain about a dishonest seller. Legal bodies won’t take this kind of complaint. So who to contact in this case?
All contentious situations are solved by the AliExpress administration. Don’t worry about AliExpress being biased. Its main goal is to keep the trust of customers so all complaints are carefully examined. The Buyer Protection service of AliExpress will never stand on the side of the seller if they are wrong. But customers can be blocked as well if they make false complaints.
AliExpress is a platform helping customers find different products and sellers to sell their goods. The goal is to unite both sides and make their collaboration clear and fair. So if you suspect a seller of being dishonest, it’s worth contacting the AliExpress administration and ask for help.
How to Open the Dispute on AliExpress
One of the methods to complain about the seller’s actions is to open the dispute. The customer can indicate if they received a product and what are its faults. You can specify the amount of the refund and other details when opening the dispute.
- Go to the “My Orders” section.
- Select the necessary order.
- Click “Details”.
- Click “Open dispute”.
Make sure to specify the reason why you’d like to get a refund. Ideally, attach a screenshot of the faulty product. In case you didn’t receive a product at all, attach a screenshot of the tracking information of this order.
If the seller is an honest one, they will agree with the customer and will do their best to satisfy the customer’s needs. They will either send the product again or provide a refund.
Tip: don’t close the dispute until you get the refund or the right product. No matter how appealing the seller is, always stick to mediating such conflicts via disputes. This way you will always be able to ask the AliExpress administration for help. Read our detailed guide to AliExpress disputes to succeed.
Can a dispute be opened if the order is already closed? Yes, if no more than 15 days have passed. Otherwise, it’s going to be complicated to open the dispute. You will have to contact the support team and explain why you still want to open the dispute even if the term expired.
The dispute can also be opened in case the seller didn’t send the product. Feel free to fill out a complaint as soon as a week from the date of payment has passed. Before you do it, it’s worth contacting the seller and finding out the reason for the delay. It could be that there was no product in the warehouse or the product was faulty. If you can wait, there is no need to open the dispute.
But if the seller accepted an order but didn’t send it and doesn’t answer your messages, you can either contact the support right away and open the dispute or wait. Check the Buyer Protection timer an extend it if necessary in the last case! Then AliExpress will automatically cancel the dispute and you will get a refund.
How to Complain about the Seller if You didn’t Receive the Product
The steps are the same – you open the dispute and mention that you didn’t receive the order. Indicate the sum of the refund. Keep in mind that you won’t get a refund for the delivery.
How to File a Complaint about the Seller After the Dispute was Closed
Sometimes the dispute is closed (accidentally or intentionally) but the issue with the product still persists. In this case, it is going to be complicated to prove your point and get a refund as when the dispute is closed, it can’t be reopened.
The only option left is to file a complaint about the seller. It is possible only if you can prove their misconduct or poor quality of the product.
Remember: if you file a complaint groundlessly, you may be blocked on the website.
Possible reasons for filing a complaint:
- copyright infringement;
- product is prohibited to ship;
- violation of AliExpress terms (price discrepancies, etc.).
How to File a Complaint about the Specific Product?
There is a “Report item” button in the Overview section of the product under the product picture. Click it to get to the complaint page.
Then click “Send report” and fill in the form.
Describe your complaint in detail and attach the evidence (screenshots or photos). The form will be sent to the Buyer Protection department of AliExpress.
So there are 2 ways to complain about a dishonest seller: a dispute and a complaint. Remember, that any complaint must be grounded. Otherwise, you may be blacklisted.
Some more useful links for you:
What To Do if You Did Not Receive a Product From AliExpress
How to Open a Dispute on AliExpress. A Step-by-Step Guide
How Not to Lose Your Money on AliExpress. The Dispute Process Peculiarities
I have ordered item from Aliexpress and never receive them l got iniouch with Allexpress sent in particulars for refund disputed my case never received any items back or ref7nd do not order anythink from this company Aliexpress
Useless site never helped me and I ended up paying a lot of money for an item that was even broken!
Pretty much every single point made in this article is pure unadulterated nonsense!! The admins are by FAR the worst part of the whole process. There’s simply no back & forth to solve an issue before they close the dispute in your face. I’ve tried going through the dispute process a few times and no matter what the issue was (sent the wrong item, broken item, missing item, etc.), they respond with something like, “You haven’t provided the correct info… You have provided photos of the problem… You haven’t contacted the seller…”, etc., etc., etc., and they IMMEDIATELY close your dispute after that! They don’t allow you to submit such evidence after that initial message, so if you don’t already know what they want/need, then you’re SOL! They set it up so that there’s no way to re-initiate contact with the admin after they close your dispute!
To say that the admin folks that handle these types of issues are “not biased”, and “only care about keeping customers”, etc., is hilariously false! It’s specifically designed to have the least amount of contact possible with the buyer in the event of a dispute.
The only time I’ve had a reasonable resolution to a problem was when the item I purchased suddenly showed that it had been returned to the seller halfway through shipping and the system automatically processed my refund… no disputes to open, no contact with seller and/or admin, etc., which is probably why it was completely stress free!
Being that these products are coming from so far away (China»US), you are running the risk of getting duped… they know there’s really nothing you can do. Who you gonna call about it? The BBB?
😆😆 If the purchased item isn’t sufficiently expensive, they will only partially refund you the money, so even though you received a useless product (if you received it at all), they still get your money no matter what. Keep this in mind… relations with China are certainly not getting any better, so buy are your own risk!!
ya ya ya, none of these methods work, AliExpress itself is a fraud company which nurses these thieves on their website. you want to report a product or open dispute, well good luck, you won’t get any where.
I received the wrong year model for a car part ,i open dispute where Ali replied: no refund without give any explanation,
I contacted the seller and after some messages they understand the mistake where they said put a good review and we will refund.
Is that a joke ,is this ALI MAFIA TO CRAB MONEY AND DELIVER CRAP PRODUCT WHERE NO ONE FROM THEM IS RESPONDING WHERE the seller is blackmailing and ALI IS SUPPORT THIS.
my name is Bongani i order Bob wig lace front human hair wig at super look official store on 12 february 2023 i didnt receive my order i have be communicating with the seller about my order but now he/she block me from sending him/ her the message can u pls help me to get my order or refund you help will be much appreciated.
My name is ayomide ,I order couples of items in AliExpress since June 2022 up til now I never received any one because I lost my phone then I don’t have the tracking number again I only have tickets Id of all the package
Hello ,my name is Temitope Busari .
I make couple of purchases on aliexpress and I have not received these Items
And they saying they have delivered to my apartment or delivery failed and they never bring anything here.
Take a picture with your phone, to show online that the tracking shows it was not delivered. Don’t finish the order as received. Open a dispute (sometimes AliExpress will side with the sell, I know silly). Say ur order was not received. Also, at this time you have a chance to write a review about the seller to warn others. Do it before the chance is lost. Don’t close and press finish order. It will make it hard to continue with dispute.
Open dispute
Order never received
Attach a image showing the tracking info and it not being delivered.
If it shows delivered, the deliver on Ali’s site will be on a different line. Aliexpress will need to make sure the tracking # matches in the sellers system that the address matches.
If sellers still refuses, take a picture (when you order right before you put in your cc info. There is a tiny icon near the looks like a square. When you hover that, it says, the seller will refund with 75 days if you did not receive your order or if it is not as described.
If Aliexpress and Seller both don’t side with you, call your credit card company and explain the situation. They will ask to show prove that you did try and contact them for resolution. They will give you a refund and go after the seller themselves. Don’t wait more than a month to do this though.
Good luck, I have an ongoing issue with a seller too.
Hello ,my name is Temitope Busari .
I make couple of purchases on aliexpress and I have not received these Items
And they saying they have delivered to my apartment or delivery failed and they never bring anything here.
I ordered from AliExpress name of (Daniel Stevens) supposedly that’s been long time kept telling me to wait wait then check post office then neibors finally he would not respond at all this is one very bad company to deal with they need to deal with him he’s probably not the only on very frustrating
I ordered 2 tires like 3 or 4 or 5 months ago (Daniel Stevens) kept telling me just wait just wait it takes a while then he told me to check post office then check neibors nothing no he hasn’t responded to me for quit a while I’m very very frustrated at this seller he is a scam
A have bought goods on aliexpress and my payment shows complete and aliexpress shows pending for payment l don’t way can you help
L’ve been dealing with a bad seller who was communicating with me to buy time until the time to open a dispute elapsed then stopped to respond to all my messages. She sent me a non working item that she promised to send spare she said would repair the machine once replaced. The spare arrived after 45 days and it didn’t work and the time to open a dispute was over. And an other machine with a software she promised to send the key for installation, using the same method the key never came. She doesn’t answer to any of my messages. The shop is SuperTool Store transaction numbers are 8142509948116641 and 8125884468946641. Please help me my business is stuck since. Thanks.
I returned an item for a refund. The dispute I filed closed, Aliexpress says I received the item. It was send to my forwarder and returned to seller. I have submitted proof of return, but Aliexpress do not assist me in getting my refund.
I would like to report a listing on the refuse service policy. They said it’s a special price set for other buyers! I would like the terms and conditions stated on their listing! It is dishonesty! Especially who the criteria is! Or why this person hasn’t bought his special discounted item as of yet. Who are you!
Alexpress started to protect scam, fake sellers more than buyers. When comes to problem you have to prove over and over again. They are incompetent to calculate what refund should be, when comes to partial. Short said, they are stealing money from buyers. When you want to buy something, you have to pay in advance, for refund you have to wait 3-20 days and that after you lose month or more to prove that sellers sent fake.
Haircode @ Aliexpress is very disappointing I opened a dispute for them sending the wrong item. They said I measure wig wrong. Not to mention the wig did not have a scalp as described and it was not 26′. Inches. They argue that I’m wrong even though I sent videos and pictures. They do not agree with the evidence. I want to return it, they said they are not paying 4 shipping. So I will be out of more money. Who is to say they will be honest and say they received it if they are doing this.
ticket number: 2053800210247966
POOR SERVICE FIX THIS
HOPEFULLY SOMEONE WILL RESPOND NOW??????
ticket number: 2053800210247966
POOR SERVICE FIX THIS….???
ticket number: 2053800210247966
POOR SERVICE FIX THIS…
ticket number: 2053800210247966
POOR SERVICE FIX THIS.
ticket number: 2053800210247966
POOR SERVICE FIX THIS
ticket number: 2053800210247966
POOR SERVICE FIX THIS
ticket number: 2053800210247966
POOR SERVICE FIX THIS
The seller and Aliexpress says my order arrived in my country and this is not true!
My order left mainland China and arrived in Hong Kong and not Brazil. The order arrived in Hong Kong and remains there!
The tracking number don’t show updates since the package arrived in Hong Kong. This clearly shows it stuck there. The seller refuses to investigate. It’s a shame such lack of interest!
Order ID 8149347676165915
Seller: BCLEAR Official Store
I cannot get into aliexpress account why is this
Shop Hong Kong Goldway
Seller ignor me. Ordered 7 months ago, and he dont care that i not Hot my order. He got his money that is all. Text me dont worry, situation under control. Waited when d i spute finished and that is. Never ever trust him!!!! They are layers!!! Text to aliexpress team every week feeding me promises and nothing done. Looks like aliexpress team on seller side not on buyers.
Shop 1100218364 Store-
How’s this for a scam. I bought what I thought would be a new iPhone screen. Older iPhone 7 so it was cheap. They send me a used screen with a clear X mark scratched into backplate of it, to me, indicating it as a faulty screen. Anyway, the screen didn’t even light up. So I sent it back at a cost of almost the original purchase price. Now hoping that at least AliExpress will refund me. Most might just walk away but on principle I’ve sent it back.
The saddest part is that AliExpress will likely allow him/her to again resell that screen to yet another unsuspecting customer further damaging AliExpress’ reputation.
Shop1100215787 store, the after my order has been shipped, the seller canceled the order,
Tyiyk store, I ordered for 8 female bag, since the day I ordered til date no tracking information and I’m yet to receive the package, the worst thing is that they are not reading my message nor replying
Shop54010557, no tracking number for what I ordered
Cheng xiaao store, they canceled 2 item out of 4 that I ordered ,
Why is Ali express doing this, I’m getting frustrated.
Aopuly sports store is is yet to ship my item which I ordered for since on Monday, not tracking information also, this is so annoying…please Ali express should do something about them
complaint
To Main Courier Office:
I would very much like to send you all my orders with you send to me only to the address according to my request in Israel The address in Israel is: Kibbutz Hatzerim 8542000 Israel
Awful service. I ordered a product that came and was faulty. I tried to return it but the seller would not provide postage. I have tried going through ali express and been told several times a refund would be processed, then a month later told I needed to fill out a special appeal to get my money back without sending the product back now 4 months later they are refusing to pay me and saying I need to send the items back at my own cost from UK to China even though they were faulty and negotiatiate with a seller that won’t respond to do so. 4 months and over £200 and over 20 times online with their help service and all I get is lies Nd promises that never materialise. Absolutely disgusting
Ali express . I waited over 3 months for my item which I expected then I received confirmation that it was delivered however it was not then I kept getting emails saying it is coming soon which it never did and I am unable to dispute. I think that they are nothing but a big scam. It was a 20 dollar lesson
Hello. We are sorry to hear about the issue. It’s essential to keep an eye on the Buyer Protection Timer and extend it if necessary to be able to dispute.
Casslow hair wigs store is a scam , please AliExpress do your investigation on that store, also I want my refund because I didn’t receive the hair and the seller is dishonest
Hello. To get refund, you have to open a dispute on the order. To report a store, you can use the Disputes and reports link at the bottom of the AliExpress website.
The same company did me the same way and when I disputed it, they made fake documents Showing it was delivered to me these people are big scams.
I ordered a crocs last month it was saying delieved and I has not been delivered to my house
Pls l ordered ear ring from AliExpress with ID 8146396148064761, l have not receive it up to now , where they informed it had reached to my country
Hello. If your Buyer Protection Timer is running out and your order was not delivered, you should ooen a dispute to get a refund.
Can someone please tell me how to complain about a product and seller to Aliexpress once the 15 days has passed and you can’t open a dispute.
Hello. You can use the Disputes and reports tab (you can find it at the bottom of the website) but it’s unlikely to help in this case.
I ordered two dvd s last s august but still i did not get my order lcomplained but no ansver
I won dispute over two months ago and message shows bank prossing refund and over two months no refund .AliExpress need to solve this problem where is my refund howlong should I wait
Absolutely disgusting service from Aliexpresx will never buy from this site again. I returned an item I have provided evidence several times and Hermes have admitted liability in writing to me. The seller needs to claim against Hermes for losing rather have told me this and it clearly states it on the Hermes website as the contract is with the seller not me. I have provided a screen shot of the Hermes email stating they have lost it and I have still been refused a refund. Utterly disgusting service the term customer service is a misnomer for this company. I have never encountered such bad service and will never use this site again.
Can some one help me i ordered for two laces only one was delivered
ho acquistato due profumi per accedere alla promozione cash back di Social good, il sistema mi ha lasciato ovviamente lasciato pagare i prodotti con la mia carta di credito ma il mio ordine e’ stato chiuso per motivi di sicurezza di non so cosa; al momento il mio ordine si visualizza come chiuso ma nessuno mi ha ancora restituito i soldi degli acquisti. Premetto che non ero obbligato a comprare da loro ma c era un cash back del 100%quindi ho speso 40sterline che non so come riavere.
What can I do if confirm by extending testing only after the expiry of the Buyer protection period (and period to open a dispute) that a battery or electronic component is an absolute junk. And the seller or seller does not allow me to post any (more) feedback/reviews. How and where can I post a warning to other buyers to not waste money and buy that product? Why is there not a possibility for a buyer to edit or add to their feedback at a later time, possibly multiple times?
Hello. We are sorry to hear about the issue. You can try to post your review on Aliexpress social media pages and groups or in blogs like this one.
I gave been-asking in SIX EMAIL WHERE MY Magician’S Table Pocket Magic Tricks An Artifact Bag Close Up Accessories Gimmick Props Easy To Set Up Hold Small Stuff Magic IS AND NOBODY GIVES A DAMN
Complaint No action was taken to address consumer concerns. And don’t understand why Alibaba/AliExpress group allow Malicious Sellers to list their products here?
I wrote to the reporting email address to express my extreme dissatisfaction with the online sales platform. The online sales platform staff does not bear their responsibility of AliExpress’s commitment for consumers’ 75-Day Buyer Protection “Money Back Guarantee” Promised by AliExpress. Their staff were negligent in investigating consumer complaints about purchased products and products delivered to consumers by sellers that “the items received is Not as Described”. The staff failed to implement and thoroughly investigate the reports submitted by consumers. I hope that my complaint here can arouse the attention of AliExpress Management and give consumers a fair treatment.
I ordered a phone a month back and delivered to me two weeks ago and the product not the same as I expected and it’s not functioning well please assist
Hello. When you receive products from Aliexpress, you need to film the unpacking process and file a dispute in case there are any problems.
A seller posted an ad for what was clearly described with pictures as complete lcd screens with frames for a samsung s7edge. The price was very low so i ordered 2, which i needed. The seller claimed the order was for screen protectors only. My order said differently and if referenced still states LCDs. To try and cover their mistake i was sent an empty envelope and their solution was to refund me, I did not accept that but they refunded me anyway. I have been trying to get Ali express customer service to help me with not nuch luck. Apparently a person or company can put whatever they please on the ads and take your money and shio whatever they like. What can I do about this? Aliexpress are not much help. It would be like me advertising a Ferrari taking the asked price and sending a Ford or more like a windshield wiper. Also Good luck trying to converse with a real person. Automated dummies is all you get.