Unfortunately, the AliExpress administration is not always able to check how honest a seller is. There are tens of thousands of sellers on the platform and several millions of customers. This is why customers sometimes have to catch dishonest sellers by themselves and then pass them to the AliExpress administration.
First of all, it’s worth figuring out who to complain about a dishonest seller. Legal bodies won’t take this kind of complaint. So who to contact in this case?
All contentious situations are solved by the AliExpress administration. Don’t worry about AliExpress being biased. Its main goal is to keep the trust of customers so all complaints are carefully examined. The Buyer Protection service of AliExpress will never stand on the side of the seller if they are wrong. But customers can be blocked as well if they make false complaints.
AliExpress is a platform helping customers find different products and sellers to sell their goods. The goal is to unite both sides and make their collaboration clear and fair. So if you suspect a seller of being dishonest, it’s worth contacting the AliExpress administration and ask for help.
How to Open the Dispute on AliExpress
One of the methods to complain about the seller’s actions is to open the dispute. The customer can indicate if they received a product and what are its faults. You can specify the amount of the refund and other details when opening the dispute.
- Go to the “My Orders” section.
- Select the necessary order.
- Click “Details”.
- Click “Open dispute”.
Make sure to specify the reason why you’d like to get a refund. Ideally, attach a screenshot of the faulty product. In case you didn’t receive a product at all, attach a screenshot of the tracking information of this order.
If the seller is an honest one, they will agree with the customer and will do their best to satisfy the customer’s needs. They will either send the product again or provide a refund.
Tip: don’t close the dispute until you get the refund or the right product. No matter how appealing the seller is, always stick to mediating such conflicts via disputes. This way you will always be able to ask the AliExpress administration for help. Read our detailed guide to AliExpress disputes to succeed.
Can a dispute be opened if the order is already closed? Yes, if no more than 15 days have passed. Otherwise, it’s going to be complicated to open the dispute. You will have to contact the support team and explain why you still want to open the dispute even if the term expired.
The dispute can also be opened in case the seller didn’t send the product. Feel free to fill out a complaint as soon as a week from the date of payment has passed. Before you do it, it’s worth contacting the seller and finding out the reason for the delay. It could be that there was no product in the warehouse or the product was faulty. If you can wait, there is no need to open the dispute.
But if the seller accepted an order but didn’t send it and doesn’t answer your messages, you can either contact the support right away and open the dispute or wait. Check the Buyer Protection timer an extend it if necessary in the last case! Then AliExpress will automatically cancel the dispute and you will get a refund.
How to Complain about the Seller if You didn’t Receive the Product
The steps are the same – you open the dispute and mention that you didn’t receive the order. Indicate the sum of the refund. Keep in mind that you won’t get a refund for the delivery.
How to File a Complaint about the Seller After the Dispute was Closed
Sometimes the dispute is closed (accidentally or intentionally) but the issue with the product still persists. In this case, it is going to be complicated to prove your point and get a refund as when the dispute is closed, it can’t be reopened.
The only option left is to file a complaint about the seller. It is possible only if you can prove their misconduct or poor quality of the product.
Remember: if you file a complaint groundlessly, you may be blocked on the website.
Possible reasons for filing a complaint:
- copyright infringement;
- product is prohibited to ship;
- violation of AliExpress terms (price discrepancies, etc.).
How to File a Complaint about the Specific Product?
There is a “Report item” button in the Overview section of the product under the product picture. Click it to get to the complaint page.
Then click “Send report” and fill in the form.
Describe your complaint in detail and attach the evidence (screenshots or photos). The form will be sent to the Buyer Protection department of AliExpress.
So there are 2 ways to complain about a dishonest seller: a dispute and a complaint. Remember, that any complaint must be grounded. Otherwise, you may be blacklisted.
Some more useful links for you:
What To Do if You Did Not Receive a Product From AliExpress
How to Open a Dispute on AliExpress. A Step-by-Step Guide
How Not to Lose Your Money on AliExpress. The Dispute Process Peculiarities
AliExpress do not support return Guarantee, I returned my not working Phone, they sent me a return Label, and now 3 weeks later, the seller does not respond, and Aliexpress just gose round in circle, very poor responds