Sometimes it happens so that you buy something on AliExpress and then suddenly change your mind or your plans or anything else. You could get disappointed but there is an option to cancel a paid order on AliExpress. How to do it?
Keep in mind that you have 3-4 days to change your decision after the payment is made. Otherwise, the seller passes your order to the postal service and it will be too late to cancel it. If you still have time, let’s consider what can be done.
How to Cancel an Order on AliExpress
Go to your personal account to “My Orders” section. Select the order and click “View Details” next to the order number.
You will see such a page:
There are 2 buttons. One of them is “Request Order Cancellation”. This is what you need. Click it. You will see the list of the reasons. Select the suitable reason for your case. If you just changed your mind, select “Other” or “I don’t need this order”.
There are fines for the seller in case you cancel the order due to their fault. We recommend negotiating the cancellation details before you make a request. Disappointed customers can cause problems to the seller and it’s important for them to have a good rating on AliExpress.
As soon as you have filled in the application, the request is reviewed by the seller. This is them who decide whether they accept or reject the request. So it’s better not to choose “bad” reasons that can be harmful for the seller’s rating. The exception is when the seller turned out to be a fraud. In this case you will need to open the dispute, not cancel the order.
Read more: How to Cancel an Order on AliExpress and Get a Refund.
What to do if there is no the Request Order Cancellation Button
It takes up to 24 hours for the system to process the payment, this is why the button may be gone. It will appear as soon as the payment is completed. Wait for 1-2 days and you will see the button.
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