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How to Contact the Seller on AliExpress if You Have Already Made an Order

How to Contact the Seller on AliExpress if You Have Already Made an Order

In your opinion, what can you do when you have already made an order but suddenly realized you are not sure about the size or have specified the wrong address or you want another color or more some items to be added to the order? You are right – contact the seller as soon as possible until he sends the package. Usually it happens in 2-5 days from the date of the order. So, how to contact the seller if you have already made an order?

How to Send a Message to the Seller on AliExpress

Go to your personal account to “My Orders” section. You will see the envelope icon on the list of purchases with the “Contact seller” button next to each order. Click it.

contact seller from account AliExpress

You will get to the page where you can send a message to the seller.

You will find a text field here and the option of attaching images and adding emoji. The history of messages will be saved in the details section of your order.

Contact the Seller on the Store’s page

There is another way to contact the seller. To do it, go to the store’s page. On the main page you will see the envelope icon and the “Contact now” button.

contact the seller on the store page Aliexpress

You can also contact the seller in an online chat.

Remember, you will not be able to access the messages sent from the store’s page. So take a screenshot just in case. So it is better to contact the seller from your personal account as we told before. These messages will always be saved and you will be able to use the history in case of opening disputes.

What to Write in a Message

You can ask about the sizes of clothes, shoes, underwear or accessories. Besides, you can ask the seller for help to choose the right size. You can specify the correct address in your message to make sure the seller sends your parcel there. Write in English or use an online translator. Otherwise, it will be hard to understand each other as the sellers on AliExpress speak Chinese only. If you checked the seller’s rating and feedback and made sure you are dealing with a reliable person, then you will definitely get a reply. It might take a long to time to wait for the answer from the sellers with a low rating. Don’t be shy, ask questions. Now you know how to do it. And don’t forget about 4.91% you can get with the best cash back service for AliExpress – Megabonus.

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Comments 69

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  1. Hi, I want to know how to send a photo to the seller. I click on the + sign in the message zone, select my photo (jpg small size), click Open and nothing happens. Is this correct ?
    Thank you

    • Hello. This is correct. Anyway, try to resize and resave your photo. If this doesn’t help, try another device or upload it to a cloud service and send a link to the seller.

  2. I just placed an order online but i forgot to add my apartment number.. i been calling aliexpress so i can change my address but no one answers.. what can i do?

  3. Order Id# B133791943648409
    date of 19/06/2021 still not received.
    $AU. 23.89 mens winter shoes blue fur
    abdenour mokrane
    XXXXX Australia
    please if items is not available,can you refund me asap
    the amount which I have payed
    Abdenour mokrane

    • Hello. We do not deal with AliExpress refunds here. To have a refund, please log into your AliExpress account, choose the order in question and cancel it (if not shipped), open the dispute, or contact the seller to discuss the details.

  4. I have built a blog and I was thinking of changing the template.I got some ideas from here! Feel free to visit my blog and suggest things!

  5. Hi, please tell how to move to the next line ? If i press ENTER, the message is sent, but i want to go to the next line in text.

  6. So I’ve been trying to contact vendors to work with them but all i get is a privacy and law message saying my message can’t be sent. I’ve done this at least 5 times. Anybody know how to get pass that?

  7. Hi, what if a seller asked for whatsapp number for contact? Is it violating aliexpress rules and regulations? Thank you

  8. I frequently read your blog admin try to find it very interesting. Thought it was about time i show you , Sustain the truly great work

  9. I was wondering if you ever considered changing the layout of your blog? Its very well written; I love what youve got to say. But maybe you could a little more in the way of content so people could connect with it better. Youve got an awful lot of text for only having one or two images. Maybe you could space it out better?

  10. I made orders up till now have not gotten my four orders and AliExpress has debiting me they have hack my bank account . please AliExpress refund my money and orders I made

    • Hello. We are sorry to hear about the issue. The account could only be hacked if you entered your bank details on a phishing website, not the real AliExpress website. We do not deal with Aliexpress refunds here. Please open the disputes on

  11. Good morning,
    I noticed a pending transaction from ALIEXPRESS of £124.47 is about to leave my account. This occurred on the 25th of November at 5:55 and It wasn’t from me.
    Please If possible, I want to know who ordered it, what did the person order, and what address it went to. And above all my money returned to me.
    You can call me on +447459338262 if you want to talk.
    Hope to hear from you soon.
    Kind regards.

    • We do not represent AliExptess here, so we cannot give any comment on this situation. What you have to do is to block the transaction and remove the card from Aliexpress. Also, enable 3D secure not to lose your money on the internet.

  12. I have no international card, tried to contact seller but not, product on craft, not burgain anything reply, no option in aliexpress site

  13. I am trying to contact a seller. Payment has been made. I need to make a few simple changes to my order and would like to confirm a few things prior to shipping.

    Through my order I press “Contact Seller”, I get to MESSAGE PAGE, however there is no facility to leave a message. There a option to view message history though.

    What can I do?

    • Hello. This issue can be caused by either a technical problem or blocking from the seller (which is unlikely to be the case). First of all, try to clean your cookies and browser history/use another browser or write in the mobile app. If the problem persists, please send screenshots with more details to

    • Go to, log in, hover the mouse cursor over the profile menu (it’s to the right of the website on the desktop version), and choose Message Center in the drop-down menu.

  14. Hi This is my order number 8013866097246702 Could you please know when my order is coming in my address xxx when my order is coming because so far my order it’s not coming please answer on my question send me a message as possible as much as you can

    • Use the tracking number of the order to see where the parcel is, extend the Buyer Protection Timer if necessary, and open the dispute if the parcel doesn’t show up.

  15. I did made an order. My tracking number is assigned to me and also assigned to a company. How do i get my package

  16. I have tried several times to place an order & it will not except my American Express nor my Master Card. I want to order a few 2” sequin belts with inner lock buckles in different colors.
    Why won’t this except my payment, my cards are good. I need help in ordering these belts.
    HELP ME PLEASE. Tell me what I need to do. You can contact me by e-mail. I would deeply appreciate it.☹️

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