In your opinion, what can you do when you have already made an order but suddenly realized you are not sure about the size or have specified the wrong address or you want another color or more some items to be added to the order? You are right – contact the seller as soon as possible until he sends the package. Usually it happens in 2-5 days from the date of the order. So, how to contact the seller if you have already made an order?
How to Send a Message to the Seller on AliExpress
Go to your personal account to “My Orders” section. You will see the envelope icon on the list of purchases with the “Contact seller” button next to each order. Click it.
You will get to the page where you can send a message to the seller.
You will find a text field here and the option of attaching images and adding emoji. The history of messages will be saved in the details section of your order.
Contact the Seller on the Store’s page
There is another way to contact the seller. To do it, go to the store’s page. On the main page you will see the envelope icon and the “Contact now” button.
You can also contact the seller in an online chat.
Remember, you will not be able to access the messages sent from the store’s page. So take a screenshot just in case. So it is better to contact the seller from your personal account as we told before. These messages will always be saved and you will be able to use the history in case of opening disputes.
What to Write in a Message
You can ask about the sizes of clothes, shoes, underwear or accessories. Besides, you can ask the seller for help to choose the right size. You can specify the correct address in your message to make sure the seller sends your parcel there. Write in English or use an online translator. Otherwise, it will be hard to understand each other as the sellers on AliExpress speak Chinese only. If you checked the seller’s rating and feedback and made sure you are dealing with a reliable person, then you will definitely get a reply. It might take a long to time to wait for the answer from the sellers with a low rating. Don’t be shy, ask questions. Now you know how to do it. And don’t forget about 4.91% you can get with the best cash back service for AliExpress – Megabonus.