Sometimes AliExpress users open disputes but receive their orders weeks later. So you have your order for free and according to AliExpress rules you can keep it.
But you feel guilty. You keep thinking you have to return the money to the seller. And suddenly you stumble onto this article where we will tell about how to return money to the seller in case you received the order later.
We are not speaking about the cases when the product doesn’t fit you or doesn’t match its description on the website. You can read about it in How to Win the Dispute on AliExpress without Returning the Product. We are speaking about the situations when a quality product got delayed on its way.
First of all, contact the seller and ask how you can return money. To do it, go to your personal account on AliExpress. Find the product on “My Orders” section and click “Contact Seller”.
Describe the situation in the corresponding field. Tell the seller that you have received the order and you want to send money to him. Your message should look like this:
«Dear friend, I received my order and I want to pay for it. How can I do this?»
The seller can offer a few options. Some sellers will leave the product to you even without the payment. In other cases you will be able to send money to PayPal or a WebMoney account of the seller. You will get the wallet number and a short instruction. This option is suitable for those who use electronic wallets. You can ask any questions via online chat.
There is another option that is quiet widespread. You can pay for the product of the seller again but the seller will not send the package. This option is suitable for anyone as all the transactions are processed via AliExpress and all you need is just a bank card. By returning the funds using this method, specify “Without shipping” in the comment to the order.
Remember that you can get up to 4.91% discount by buying on AliExpress with Megabonus. Cash back will be credited even if you make an order without shipping.
What if the price of the it has increased?
Sometimes the shipping company pays the seller for lost/delayed packages in case the buyer wins a dispute. So it’s hard to know if you should pay the seller or if they’ve been compensated already.
Ali EXPRESS IS A SCAM COMPANY. TERRIBLE CUSTOMER SUPPORT AND THEIR REFUND PROCESS DOES NOT WORK . TOO MANY LOOPHOLES FOR THE SELLER TO USE TO KEEP DISPUTING ITEM WAS DELIVERED AND FALSIFYING DELIVERY RECORDS. ALI EXPRESS DOES NOT CARE ABOUT CUSTOMERS LOSING MONEY . I LOST OVER 77 DOLLARS ON 1 SINGLE PURCHASE . NEVER AGAIN WILL I TRUST ALIEXPRESS . USE AMAZON OR EBAY