Unfortunately, the AliExpress administration is not always able to check how honest a seller is. There are tens of thousands of sellers on the platform and several millions of customers. This is why customers sometimes have to catch dishonest sellers by themselves and then pass them to the AliExpress administration.
First of all, it’s worth figuring out who to complain about a dishonest seller. Legal bodies won’t take this kind of complaint. So who to contact in this case?
All contentious situations are solved by the AliExpress administration. Don’t worry about AliExpress being biased. Its main goal is to keep the trust of customers so all complaints are carefully examined. The Buyer Protection service of AliExpress will never stand on the side of the seller if they are wrong. But customers can be blocked as well if they make false complaints.
AliExpress is a platform helping customers find different products and sellers to sell their goods. The goal is to unite both sides and make their collaboration clear and fair. So if you suspect a seller of being dishonest, it’s worth contacting the AliExpress administration and ask for help.
How to Open the Dispute on AliExpress
One of the methods to complain about the seller’s actions is to open the dispute. The customer can indicate if they received a product and what are its faults. You can specify the amount of the refund and other details when opening the dispute.
- Go to the “My Orders” section.
- Select the necessary order.
- Click “Details”.
- Click “Open dispute”.
Make sure to specify the reason why you’d like to get a refund. Ideally, attach a screenshot of the faulty product. In case you didn’t receive a product at all, attach a screenshot of the tracking information of this order.
If the seller is an honest one, they will agree with the customer and will do their best to satisfy the customer’s needs. They will either send the product again or provide a refund.
Tip: don’t close the dispute until you get the refund or the right product. No matter how appealing the seller is, always stick to mediating such conflicts via disputes. This way you will always be able to ask the AliExpress administration for help. Read our detailed guide to AliExpress disputes to succeed.
Can a dispute be opened if the order is already closed? Yes, if no more than 15 days have passed. Otherwise, it’s going to be complicated to open the dispute. You will have to contact the support team and explain why you still want to open the dispute even if the term expired.
The dispute can also be opened in case the seller didn’t send the product. Feel free to fill out a complaint as soon as a week from the date of payment has passed. Before you do it, it’s worth contacting the seller and finding out the reason for the delay. It could be that there was no product in the warehouse or the product was faulty. If you can wait, there is no need to open the dispute.
But if the seller accepted an order but didn’t send it and doesn’t answer your messages, you can either contact the support right away and open the dispute or wait. Check the Buyer Protection timer an extend it if necessary in the last case! Then AliExpress will automatically cancel the dispute and you will get a refund.
How to Complain about the Seller if You didn’t Receive the Product
The steps are the same – you open the dispute and mention that you didn’t receive the order. Indicate the sum of the refund. Keep in mind that you won’t get a refund for the delivery.
How to File a Complaint about the Seller After the Dispute was Closed
Sometimes the dispute is closed (accidentally or intentionally) but the issue with the product still persists. In this case, it is going to be complicated to prove your point and get a refund as when the dispute is closed, it can’t be reopened.
The only option left is to file a complaint about the seller. It is possible only if you can prove their misconduct or poor quality of the product.
Remember: if you file a complaint groundlessly, you may be blocked on the website.
Possible reasons for filing a complaint:
- copyright infringement;
- product is prohibited to ship;
- violation of AliExpress terms (price discrepancies, etc.).
How to File a Complaint about the Specific Product?
There is a “Report item” button in the Overview section of the product under the product picture. Click it to get to the complaint page.
Then click “Send report” and fill in the form.
Describe your complaint in detail and attach the evidence (screenshots or photos). The form will be sent to the Buyer Protection department of AliExpress.
So there are 2 ways to complain about a dishonest seller: a dispute and a complaint. Remember, that any complaint must be grounded. Otherwise, you may be blacklisted.
Some more useful links for you:
What To Do if You Did Not Receive a Product From AliExpress
How to Open a Dispute on AliExpress. A Step-by-Step Guide
How Not to Lose Your Money on AliExpress. The Dispute Process Peculiarities
My order was not delivered by FedEx the good was not delivered to my apartment since Dec 2nd and you paid the seller without getting my order I need a good judgment about this because I can’t loss my money and good as well
I ordered from a seller. Beforehand, I chatted with them for days, and they confirmed the item has free shipping and everything was good to go. So I placed my order and paid. Then, after I paid, the seller messages me asking for another $50 to send the item. When I told him that violates our transaction agreement, he told me to cancel my order.
I see on other sites that this is a common scam they do to bump up their order number totals. I want to report it to aliexpress, but I can’t figure out how. There’s no dispute button on my order yet, and the help section just takes me to a useless bot. The report button in your screenshot only gives me the option to report Intellectual Property Complaints and Restricted or Prohibited Products. The seller is clearly up to no good. How do I report this?
Hello. Unfortunately, you can only use the options we listed in the article.
Dear rally express i have brought a samsung galaxy note 5 screen from ali express and the screen was not working properly it was fitted in by professionals yet he had a triple and pentos didn’t work I collected all the evidence and pictures to send it to the seller was yet seller still treated me like a rubbish and did not send me a new screen or refund I’m a really really upset I’m an old man and this is like a daylight Robbery they should not be happening to a decent people
I’m about to get piss with AliExpress, I can’t even complain the stupid seller that sending my items via economy which is I paid for DHL l, I think we never had a full security with this platform,
Absolutely disgusted with recent service on aliexpress, been a customer for years, now deliveries are not arriving and I won a freebie only to find the delivery cost was 160 Europe’s
I will no longer be buying on aliexpress
What is happening with my orders ,some have been in the uk for weeks but they never arrive,
Hello. Orders can be stuck at sorting centers or customs. Check your Buyer Protection Timer and update the parcels’ statuses regularly to get updates on their way.
Hi I lost my AliExpress account and I forget my password.so I have palced orders there when the parcel arrive how will I know ?
Hello. You’d better restore your password then.
Hi. I bought an item which was meant for a set of twins. The parcel came in combined delivery with this track number. QP755017557GB. One of the set of twins was among the delivery and the sencond of it was missing. I have contacted the seller which kept on saying that my order tracking shows delivered. It was delivered but not complete. I bought so many items this period and that was the only missing item. I couldn’t open a dispute online cause it shows delivered
I have still not heard on my order
Hi
I have returned the items to
4PX Express UK Co Ltd
Unit-5 Trident Way
UB2 5LF
Seller has claimed that AliExpress is responsible for issuing my refund and I bought $87.12 worth of item that I still have received a refund for. My order number is 8140793750997494.
I gave provided a tracking number of item being returned to the above address P8763255 and I have received confirmation from the Hermes that this was signed for by at the above returned address yet my money is still being held. This is fraudulent. I hope I get my full refund soon.
Hello. We are sorry to hear about the issue. What is the status of your dispute and refund process?
Sir my order 8141765438494012 is not shipment why and also I will pay extra 30 dollars please what will I do tell me
Hello. Please log into your account, and contact the seller via a PM.
I ordered a UV filter and mounting kit. The order arrived promptly but the filter was missing. All i wanted to do was to inform AE of the situation, and send me the filter to complete my order. It wasnt in “dispute” with AE. All I wanted was to be sent the filter to complete the order.
There is no way the AE system cope with this. It is a failure-based system which sees a polite request as a dispute.
I didnt want a refund, and AE knows that to return the incomplete item would cost more than the purchase!!!!!
For AR’s own reputation, they should be grateful that I chose to tell them of the problem without a dispute.
How do I deal with such a company?
Iain Toms
Dear Iain!
We are sorry to hear about the issue. There were 2 ways to solve the problem:
1. Try to settle it with the seller in PMs.
2. Open a dispute. It’s used when you cannot come to an agreement with a seller.
I was waiting for 20 clear glass bulb as in the advertisement pictures show, it has two holes at the top part where the hook is located , around the hook. You clearly show can be used a real candle with open fake in it in the bulb which would not burst.
I was happy to use it for my wedding in 25th November. I chose this because I did not want to use the string solar light or lED lights , I wanted to use real Candle hanging from tree. I have delivered the item today
I can not see the right size candle don’t go in, not two holes on it and even not sure it’s suitable for open fake candle.
If now you won’t send the exact what you advertised in your website, I would have anything for decoration in my wedding, you ruined my plans , I am not happy . Please solve this issue very soon ??
Even if you refund my money now where I should order this item, I don’t have much time ?
Hello. We are sorry to hear about the issue. Please log into your account, find the order and contact the seller via a direct message.
I purchased a watch from OBLIVIO store was faulty opened a dispute with Aliexpress. Seller agreed l return watch he would refund money parcel was tracked with address he stated. He said it has been returned. By my information he has not signed for watch Did he send me false address.
What is the status of your dispute? The refund is made in a dispute only.
Well what can I say about a Seller on AliExpress XiRou house decoration. I purchased 2 items from them and I checked it on AliExpress track and trace and nothing was found written to seller with a picture of the track and trace from AliExpress and was told to stop talking bye bye how rude are they. Reported them to AliExpress didn’t want the refund wanted my items so had to report them again for their rudeness. Will not shop with this store again. Couldn’t believe the rudeness of the seller just beware of the store XiRou home Decoration.
They lost me forever.
Please my complain is that that I was debited $59.51USD for no order placed and I need assistance for refund please.
Thanks
Hello. We do not deal with refunds in this blog.
Hi goodday i have being expriencing promblem not the pay for my itemscan you please looking into it when card have cash never happen before site is saying fail payment try later please look inti it iawait patiently regards vashtie singh.
Hello. Not all cards are accepted for international payments, so the best way is to use another payment method.
Sir / ma
Please my complain is that I was debited for no order placed and I need an assistance for refund if any means to send debit alart prove I have it please
Thank you
I have ordered 5 products about 3 months ago and because there is a so called service of combined delivery, all products became one package in a certain country at a certain moment. Therefore a new tracking number has been issued. When package reached the final destination country where it supposed to be delivered, the package was sent back because address was incorrect because street name was missing. Only the number of the house was stated and the city. I opened dispute for all the items. For 2 of them I got a partial refund because AliExpress considered it was my fault for being returned even though the guys on the chat told me that I will receive the full refund. Even though I provided emails from post office and tracking information as AliExpress requested, for one of the other 3 items judgement was that they assumed packages were received so no refund was issued. So it doesn’t matter that they became one package and the whole package was returned, it was assumed that I received an item from a package that has left the country more than a month ago. I don’t know what to expect for the other 2 disputes following the last judgement. Why I can’t get refund as long as it wasn’t my fault and I couldn’t physically get a product from a package that was returned?
Hello. We are sorry to hear about the issue. We cannot give any comment on that without more details. But it looks like there were differences between the disputes, that’s why you lost some of them. You had to keep to the same story on all 5 disputes to win them all and refuse the offers of the sellers if they didn’t suit you.
Hi there. Hoping for some advice.
Purchase from Ali Express Naturehike Authorisation Store on 29/08/2021.
370.28 taken from bank account.
No correspondence to date.
No online order in my account.
Tried to contact seller while on there store and error message appears saying no contact details available.
I went back to look at the URL of the website I purchased from. Looks legit. I have no idea what else to do.
I also checked the transaction (date, exact amount in local currency and first and last digits on my credit card) and they could not locate any transaction.
Hi can you please let me know why no one is getting back to me I sent my order back of a sat nav as it is faulty I sent it back by royal mail signed for recorded delivery it cost me £18.70 your company told me to send it back and I would get my refund plus postage. But I have received no replies to my emails please advise thanks mr a jones
Bought a Mate45Pro+ that have 7,2″inch screen 12GB 512GB 48 Megapix camera. A total disapointment. When package box was recieved, I was so stupid confirming goods recieved. When i opened the package the phone have so many issues so much differs from what is advertized it is best to return it for a full refund. but that was not possible, I pressed goods confirmed, contacted seller he offers USD 15 in refund, phone cost me USD 90 and with vat and shipment It came in total amount of USD 120. I told the seller about the refund issue , seller says if you have problems contact aliexpress for help. Contact aliexpress where? there is no contact info? In this case you need to contact admin of aliexpress so they can provide you a dispute, but there is no contact option, robot Eva dont uderstand this issue: 1. I recieved the order. 2.I Confirmed the order recieved. 3. When opening the package, order is not as described and want a refund. 4. But the Refund option is gone. 4.seller says ask for a refund from your aliexpress order page. (which ofcourse is not possible now). How to solve this issue? If aliexpress dont fix a option called Order recieved, but not as described. somebody need to report the sales page for not having proper contact info in ther customer service not a robot that dont understand the missing dispute option (not the sellers issue or a shops issue this)
All issues on AliExpress can only be resolved through the dispute. Or you can settle some with the seller, which is not a very reliable option though.
Good morning please my husband order for Nike canvas running shoe is 3 months now they took the money from his bank account and he did not receive it . The name is Kingsley Hammond
Tell your husband to open the dispute if his Buyer Protectin time is still on.
I order 2 mini prism from hongsheng survey instrunment co order id 81281097996487273 is my order,dhl no3392883304 so many times i contact supplier company they are not give correct answer dhl trackining no also wrong please enter this problems and please sendmy goods
Open the dispute if the order is not tracked.
Good day AliExpress, I ordered a shoe from GMShOE store from AliExpress uptill date my order has no been reaching me but I was told by the store to contact my local post office of which I did and they told me that the consignment has never get to their office.
Please AliExpress should look into this issue as this typed of issue is capable of scaring some people from patronizing goods from AliExpress.
The order ID:8135122250876682
I will be very glad to have a positive response.
You need to open the dispute and attach the evidence from the package tracking system to it.
You need to open the dispute and attach the evidence from the package tracking system to it.
ref order 8128026335698559
This is the last time with Aliexpress. Last March ordered the part from china with a big extra DHL cost. The seller has not used DHL. He gives me a Chinese tracking info and Voila! file closed.
130 USD in the trash with NO part. The most frustrating thing is I cant hold to Aliexpress to help me. just doesn’t respond. And the Chinese seller neither. Never again.
with No proof of delivery, Why can’t be paid back?
Ha ha don’t believe this page I can see from AliExpress belong AliExpress is cheating all of you much take care they aske for you pay tax and vat but they keep it until customer contact you for another amount.. if don’t pay bills send back the good to Aliexpress but efter you pay contact AliExpress they will just say can’t help you for invoice the Deadline passed you lose and lose beware before used money!!! They are criminal
Ha ha don’t believe this page I can see from AliExpress belong AliExpress is cheating all of you much take care they aske for you pay tax and vat but they keep it until customer contact you for another amount.. if don’t pay bills send back the good to Aliexpress but efter you pay contact AliExpress they will just say can’t help you for invoice the Deadline passed you lose and lose beware before used money!!!
Good evening Mam/Sir,I would like to report one of the seller here in Aliexpress .I’m very disappointed for here manner,I order a machine but I cancel it also few hrs away because without my knowledge my husband buy it to suprise me when he got home.then he/she reply me in the next day that my order is shipped already.I’m so very shocked because almost a year I always order here my other machines and the processing is 3-7 days before the handler to pick up the machine.I apologized to the seller and we settled to pay only the shipping fee for $40.00 I agree because is my fault.Then again she said again that the machine is shipped and I can’t cancel anymore.I don’t have a choice so I asked her/him can you give me my tracking no.?he/she said later I will give you.I wait till midnight she/he didn’t give me a update.So that time I know he/she lied.So I cancel it again.And the next day in the evening she/he is on the way to her/him the machine.I feel so disappointed to this supplier she/he always lied again and again.And never answering my messages and he/she always alway putting again and again my cancel order In to be shipped.he/she always doing that in between 11-12 in order he midnight.This is my 1st time here in Aliexpress to encounter this kind of seller.This past few years I never had a problem to other sellers they’re all friendly & accommodating.the name of the seller shop is here”shop machine store”.I hope you can help me to this unprofessional seller.Thank You and Have a nice day.
Hello. So what was the store name?
The seller never sent the product, and they kept my money. There is no way to contact Aliexpress Customer Service. They refuse to disclose to me how I can contact them.
Therefore I see no alternative other than to file a complaint of Internet Fraud against Aliexpress and the Seller, with the U.S. Government and my state’s Attorney General.
Hi I have been trying to contact u I got 2 coats I have message the sell but they not got back to I gave asked them to send me the address to send back the coats as they or not nice on and they don’t looking like the pictures they have looked at my messages but not come back to what should I do as they cancelled the returns
It sounds like there were issues during the dispute, as in this case the customer is liable to at least a partial refund.
Aliexpress .. this is the place to get good that are defected, do not work, the help centre is useless. above buying from here at all costs
We recommend checking the seller and the product rating before purchasing to avoid not reliable sellers.
Ali express does not have your back .. I just got scammed for $57.83
Sir order wine coming sir? But my order number UW721780751CN coming ready Singapore. But I am not received percale sir? What is perbalam help me sir please? 2 month ready sir
Dear customers, Hello! I’m sorry that the goods you bought can’t be delivered because the warehouse is out of stock. For your financial security, please cancel the order. After cancellation, your refund will be returned to your payment account within 7-10 working days. Sorry for the inconvenience! Thank you for coming! thank you very much!
11:48
but my total amount u not refund some amount lost for me several time happened this
Unread
What u sent me DHL Tracking number what is that
Unread
Order Number #8135244649684897
Autumn Men Long Sleeve T-shirt Three Colors Stitching Tops matching street casual fashion T-shirt
Awaiting buyer confirmation
US $9.43
Unread
8135244649684897
Status:
The seller has shipped your order
Reminder:
Your order should arrive within 7-15 Days, Factors such as delayed logistics and customs clearings may have an impact on the delivery time.
1. If your order does not arrive on 2021-10-04 , you can apply for a refund by opening a dispute.
Select All Product Details Product Status Options
Autumn Men Long Sleeve T-shirt Three Colors Stitching Tops matching street casual fashion T-shirt
Properties: Color b56 red blue ; Size M Ships From China
(Xinhaigou Store)
Awaiting Receipt
Confirm Goods Received
Logistics Information:
International Shipping Company Tracking Number Remarks Details
DHL
4352685386
Refresh
Tracking information is updated within 3-7 days. Please track your order here DHL
View Delivery Detail
Unread
what above msg
A seller has taken my refund item and didn’t refund my money at aliexpress. The company name is mason shoe factory. I have evidence of receipt posted every thing now they block me. Items worth 60£
How do I get a refund when dispute is closed. Returned 2 items in one return bag with one return label as requested but I never received refund for item I didn’t use return label for. The seller is messing me around saying I’ll get refund it’s been over 20 days now.
Did you open 2 disputes? What were the resolutions?
Many sellers on Aliexpress are cheating to customers .
I had an ordered for my 36v 20 ah lithium battery 10 months ago but it couldn’t be delivered till today, i asked seller many times but he did nothing only smiling. My order number is
8118994659536828. There is no proper solution for customers’ problems on Aliexpress.
My email mohdswaleh24@gmail.com
When I sent all 3 items,so why are you not refund my money. Seller refund me only one item. But I already sent all 3 items.
Did you open 3 disputes? What was the resolution?
Don’t order from them they full of b******* I had to correct address but they want to send my stuff to somewhere else and they don’t want to talk to me and they don’t want to give me my money back it sucks I will never refer nobody to them f*** them
I have noticed that my credit card is being debited every month few times by you since past one year.
I would like to inform that I have not done any purchases from you at all.
My name is
Chandni Alwani
Credit Card nr XXXX
Germany
Please inform why these amounts are debited to me without my knowledge or the person who has authorized you to do so.
Thanks and best regards
Chandni Alwani
TEL +49-XXXX
Hello. We do not represent AliExpress in this blog. Please contact your bank to solve the issue.
I need to know where to complain about misuse of credit card
I have not purchased any item from you but Aliexpress has charged my credit card few times every month since a year
Please contact your bank to solve the issue.
AliExpress, I wonder if you can help me with a problem. I received a plastic bubble wrap envelope today in which there was supposed to be a wrench. Either it came from Clever Artisan Store or Dream Island Store. Are one of these your sellers? The envelope was torn in two places and was empty. I do not want to complain to AliExpress if these are not your sellers. Please advise..K. Roy Oram XXXXX@shaw.ca
Hello. We do not represent AliExpress here. Use the tracking number on the parcel to check who sent you the product. The tracking codes ate on each order detail’s page on AliExpress.
Only 1 purchase made it to me…all others say received and have not shown up at all!!!! Dispute was denied due to lack of evidence…HOW CAN I SHOW YOU I DID NOT RECEIVE MY ITEMS!!!!???? Hang on …let me take a pic of my empty letterbox!!! Seriously unimpressed!!!!!
sellers know that as long as they create a shipment invoice but they never dispatch to courier company, buyers will be unable to click on dispute as the shipment hasn’t started shipping out. Aliexpress should change and modify the process of disputing. as long as shipment unable to track/no updates/unable to provide and not delivered within the reasonable time frame, buyer should be able to request a refund.
AliExpress in Alibaba is b******* companies you cannot get your money back from items that you don’t receive so I made a complaint against them people against the whole company I don’t give a kids I’ll get the whole company shut down because you ain’t going to take my money my hard work and money and just run with it we don’t do that so I know it if there is laws against other stuff in is a law against this
I think some seller not meen to be trust because I pay for a product they just give what they want in it’s ok nothing happend I spend like $400 on order I think after receive my order I never gonna by anything again
I would like to complain on the above seller Valinor official at Aliexpress, who has lousy customer service.
They replied to buyers in terms of intimidating to say will tell all China seller about me.
The shop is very rude. I only ask if I buy above $200 what types of free gifts include .
She sent many demeaning messages and blackmail me and I am a loyal aliexpress buyer and I cannot tolerate such abuse .
She ask me don’t buy from China.
What rights does she has to chase aliexpress buyers away ?
Please discipline this seller. Attach all screenshots of her ca say she is rude and low quality service !
Why will Ali allow such seller in the first place ? Sad and disappointed
Hello. We are sorry to hear about the issue. Unfortunately, you can only complain about the store on AliExpress directly. Thank you for sharing!
I am trying to open disputes, but your dispute scheme does all of a sudden not let me upload any pictures of the evidence.
I tried several times over two day, but same problem even if my pictures are in the correct formate.
Pls advice.
You cannot upload pics if they weigh too much. Resize and try again.
I mistakely click on confirm order please what should do but my product have been shipped already
..
Didn’t receive item. And Item has sent back to the seller by the AU post office due to incorrect address.
Long story short;
I bought the item from Aliexpress app for my friend’s birthday.
I paid AUD$196 for that item.
It’s been more than one month over the estimated date now to receive my item. I contacted the seller two weeks ago for my delayed parcel then only found out that time., my item has been on its way returning back to the seller by the au post office. (By their courier’s tracking number.)
I contacted to seller but seller concerned the platform might not give me refund.
So I opened dispute for refund but unfortunately the system didn’t let me dispute either.
(Cos it said item already arrived to the destination country.)
Only I can dispute with Refund and Return. So I did open dispute with photos proof. But now they asked me to return the item within one week with provide the tracking number.
Then I told seller about that.
Vendor pretending to be a good but refused to refund and keep asking to discuss with customer service.
I would like Aliexpress management team to step in for me. But I have no idea of how/where to contact them.
Can somebody please help me with this. Thanks.
never buy rom this aliexpress. fake goods, bad copies. not working copies. a bIG joke it is