Vigilant customers regularly check their AliExpress personal accounts to monitor their orders. What if the shipment is canceled or the parcel goes to a wrong address? The sooner you find out something goes wrong, the easier you can handle the issues and the less time you will lose.
If you have ever made an order on this popular Chinese platform, you might have seen the “Order Closed” status. Do you see the status for the first time? Don’t worry, we will tell you what this status means and when you need to open the dispute and request the refund.
Why Does this Status appear?
AliExpress is a reliable trading platform that carefully monitors compliance with all rules and requirements on the part of both buyers and sellers.
Do you see the status “Order closed” in your personal account? It could be you, the seller from whom you bought the product or the administration of the marketplace. The reasons could be the following.
- Confirmation by the buyer after receiving the goods. Once you have received the parcel, you need to confirm it. In this case, the order is closed. The money for the purchase is transferred to the seller. But you have a 15-day period within which you can open a dispute or return the goods.
Tip: Do not rush to close the order. Check the goods for defects, faults. If you have bought equipment, check its performance for a few days. It is better to make a video of the unpacking, so that if a dispute arises, you have irrefutable evidence.
- The deadline for protecting the buyer’s rights has expired. Once you have paid for the purchase, the money is not immediately transferred to the store, but is stored in the wallet of the marketplace. If there are disputes, the administration of Aliexpress can independently reimburse the money to the buyer. If the protection period has passed, the order is closed.
- The seller has not shipped the order. After paying for the goods, the seller has a certain time to prepare and send it to the buyer. You can view the data in your personal account in the “Orders” section. The seller may not send the goods because of problems with transportation, incorrect paperwork, negligence of employees. Contact the seller, find out the reason for canceling the order. After the money is returned to your account, place a new order.
What should a buyer do if a seller has not shipped an item because it is out of stock.
Here is a brief instruction.
- Cancel your order. Your money will be refunded to you in full.
- Agree to wait for a new shipment to arrive.
- Choose a similar item. Many sellers in such situations offer to select a similar item with similar characteristics.
You do not have to cancel your order. But the seller himself can cancel it.
Sometimes it happens that your order is closed, but you didn’t receive the item. The seller did not cancel the delivery. Why did this happen?
- you accidentally confirmed the delivery;
- you had a dispute, and now it’s closed;
- AliExpress closed an order because there was suspicion of fraud.
For security purposes, the administration of a marketplace can close an order on its own. Most often this happens if the buyer uses a coupon for the first purchase, although he has already activated it before. Another way to check security is to doubt that the bank card from which the payment was made or the account on the marketplace belongs to you exactly.
If the order was closed by mistake or you do not understand why it happened, contact AliExpress customer support. Be prepared to provide evidence to get a refund.
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What to Do If the Order on AliExpress Was Closed
Unfortunately, you can’t open a closed order. If the order was closed for any reason, there are no ways to open it again even if you contact AliExpress top management.
This is why don’t hurry to confirm receiving of the order. The product may be faulty and you will not be able to open the dispute and get a refund for the closed order. Be extremely careful when buying electronics: use it at least for 2-3 days and only then confirm the delivery of the order.
What to do if you accidentally confirmed receipt of an order, read here.
If you didn’t receive the product and the order is already closed, you can still get a refund. The most important is to take the screenshots to have any evidence.
How to Get a Refund if the Order Is Closed
Remember – it is not the sellers who close the orders on AliExpress, it is the arbitrators who do it. The seller can only cancel the shipment. The order isn’t closed in this case. During this period you can open the dispute and request a refund.
If you were charged for the order that was immediately closed – look for the notification about the refund. Most likely the order was closed for the security reasons and the seller was banned. In this case you will get a refund within 7-14 days.
You will never lose money for the closed order. AliExpress wouldn’t risk their reputation. You will get the refund anyway. Don’t be lazy to contact the customer support to make sure everything is fine. No matter what the reasons for closing the order were, the decision of the administration will be fair.
What Does “Order Closed for Security Reasons” Mean?
Recently there have been many complaints from the customers about closed orders with the newbie’s coupons. The administration explains it to be done for the security reasons. But there can be confusion on the website sometimes. It’s better to consult the customer support on how to use the coupons not to lose coupons and money.
Why does AliExpress close orders after the payment? The reason is the same – the seller seems suspicious to the administration. There is no need to worry – you will get your money back within two weeks in this case.
A Few Tips on Making Purchases on AliExpress
Here are some tips from Megabonus that will make your shopping pleasant and help you to avoid any disappointments:
- check the statuses of the order in “My Orders” section on AliExpress at least once a week;
- install Megabonus plugin showing the sellers’ reliability rate and helping to save money;
- track the location of your parcel via tracking service from Megabonus;
- don’t confirm the delivery of the order until you are not sure it is of high quality and operates fine.
To ensure you get a guaranteed cashback on your purchase, we recommend using our checking service.
Have great shopping and pleasant purchases on AliExpress with cash back!
This article is full of lies. I did not receive the goods, I provided evidence that the goods were returned to the seller using the “track goods” service on the Aliexpress website, on the In-Post transport company website and on the Global… website, but Aliexpress still closed the order and did not return my money. I do not work with them anymore.
Эта статья – полна ложь. Я не получил товар, привёл доказательства, что товар возвращён продавцу с помощью сервиса “отследить товар” на сайте Алиекспрес, на сайте транспортной компании In-Post и на сайте Global…, а Алиэкспрес всё равно заказ закрыл и мне деньги не вернул. Я с ними больше не работаю.
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High risk payment processors are necessary for some industries. Who do you recommend?
Hello, I order this wig but i received and emailed written your order is closed and i don’t understand why because I have not received it yet. Please let me know.
Hi! We’re very sorry to hear that. To resolve your issue, please contact SHEIN support. Maybe they have an answer for your situation.
Do not forget that you can always receive a cash back from any of your orders using our service. We’re paying back up to 10.05% from a purchase no matter what. You can always rely on us!
you can buy some promise rings from ebay but those are the cheap ones, the quality ones are sold elswhere..
I’m a good Ali Express customer with about 80 purchases!
Last week I was charged for a order I did not make! I immediately canceled the order and told the seller I did not make the order!
Ali Express does not allow me to report this fraud – they only issue a refund up to 20 working days holding my hard earned money and doing nothing about why this occured! I do not trust Ali now as this has occured with no way of emailing or talking to them other than sill robot questions which have no bearing to this serious matter!
This lack of customer care has made my mind up!
I accidentally confirmed my order on Aliexpress which hasn’t been delivered to me, but it’s in transit. Would it still be delivered on time?
I accidentally confirmed my order which hasn’t been delivered to me, but it’s in transit. Would I still get the product delivered to me on time?
I made an order with a coupon I got from Ali express, my payment was made. unfortunately my order was cancelled and I didn’t receive any details on refund it says to remove the coupon and make the order again. I want my money back!
I have made several transactions for some products on AliExpress and immediately after payment, the order is closed. What’ the hell is happening with AliExpress Management?? I will not ever make another mistake to shop at AliExpress. No refund, no notification about refund, the customer care is as worse as serpent’s tooth. Am really pissed and disguised in AliExpress
I paid fir a closed order unknowingly.. Theh say it was closed for security reasons, but the item does not show anywehere in the app, will i get my refund??
There’s noticeably a bundle to find out about this. I assume you made sure nice points in features also….
So I placed an order on Aliexpress , the order is already shipped but never got my product and the 75 days protection already ended . I open a dispute and got an email I will get refund in 3 – 20 days and my order was closed . Will I still receive my parcel ? Please help me .
I placed an order on Aliexpress but my product did not arrive ( 2 months ) I opened a dispute and got a refund and then I saw order closed . Will I still get the products ?
I placed an order today, April 1st 2022, and within 5 mins the order was closed and my account was charged anyway. I went to the dispute tab to dispute it and get a refund, but AliExpress said that the order was “finished” and I could not dispute the calm How is that fair? I would like to receive my refund as soon as possible if the products will not be shipped to me.
Hello. Please make sure you were not using a phishing (wrong) website. In case your order was cancelled on the correct website, the refund must be automatically made within 15 business days.
It happened to me too. What should I do?
After entering card details and my delivery address
Always display
Payment failed
We had to close this order due to account security concerns. CSC_7200052
How to slove this problam
How to solve below.
“Payment failed
We had to close this order due to account security concerns. CSC_7200052”
The payment for my order already deducted and i have proofs then it was closed due to security reasons within 5 minutes of the payment. I did not see anything saying i will be refunded. What should i do? I approach the customer service and they said no payment has deducted but its already deducted and its been 20 days i did not get my payment back and for me there is no option to open a dispute. Now what is all this ?
Hello
The payment for my order went throught then it was closed due to security reasons within 5 minutes of the payment. I did not see anything saying i will be refunded. What should i do?
Hello. Were you refunnded?
I place an order and payment was successful second’s later I got a notification message that says order was close because of security reasons and now my card was debited till now no refund more than 23 days ago I have not received my refund yet, I have tried every process the told me but none is working out, their customers service is not human rather Eva the robot that can’t solve anything all I get is no refund for this order, and card has been debited, please help to contact live customer service for my refund else I report AliExpress to human right.
Hello. Try to contact your bank to make a refund. In some cases, it works.
Hello 👋 I’m Kevin.
I ordered a wallet from aliexpress on 16/11/2021 . I did the payment by using new user coupen and my debit card. I placed the order correctly and I got the notification of oder confirmation as well. But after few minutes I got a message saying “we had to close your oder due to security reason”. Now my order has been closed. But still I didn’t get back the money which I paid for that oder using my debit card. I sent lot of messages to the seller and tried lot to contact him to make aware about my issue. But still I didn’t get any satisfied reply from him. I think such irresponsible sellers are very harmful for the reputation of your company and I’m really disappointed with this incident. I don’t need to place that oder again. I just want to cancel that order and refund. Please let me know what should I do to get back my money.
Hello. We are sorry to hear about the issue. Normally, when the order is closed, the money is automatically returned within 15 days. Please make sure you used the real website of AliExpress and not a phishing website.
Can I still get a product delivered to me, even with the order closed status??
Yes, if the order was shipped.
I just pay it, and the order just clossed right away after payment, im checked order detail its couse security reason, and in the financial tab refund on proses, but i check in help centre there ia no refund story’ on my order, what i must do now ? Om realy afraid now for losing my money 😭
Check if you got an email confirming the refund. If you got it, then everything is fine.
Anyone knows how to contact customer support for AliExpress, I have two orders with order closed status
Hello. Order Closed means that your Buyer Protection time has expired. In such cases, the orders are automatically closed. If you didn’t get your orders, you have 15 days to open the dispute.
I made an order, the payment went through and it was on hold with the status RISK_CONTROL for about 18 hours. Now it says FINISHED and upon checking, the order was “closed due to security reasons.” Hoping to get an automatic refund.
Seller cancelled my order and didnt refund. Its more than 32 days. Please tell me im afraid 😭🤯
Open a dispute! Then chat with the seller. After opening the dispute if you and the seller could not come to a satisfied agreement within 14 days. Seller will be reported to the aliexpress administration. I think that is the only option you have now.
What happened if I win a dispute for a late item and it is already shipped (not delivered yet) do I get it for free or they cancel the delivery and goes back to the seller?(is in the u.s already cause the seller sent me an screenshot but if I get a refund and the item arrives after that?
If you get a refund and then the item arrives, you can keep it, as if you decide to send it back to the seller, you will have to pay the shipping expenses. This will be not very cool for you.
I cancelled two of my orders , and the reminder states I have cancelled the order that my money will be refunded after 3-20 days but I haven’t received my refund yet its 26th day now and the status shows closed.
Pls help
Sellers closed my order I hope to get a refund please reply am afraid
Was the order closed before it was sent? Could you share more details, please?
Was the order closed before it was sent? Could you share more details, please?
My name is incorrect but percale on the way what can i do
You will have to negotiate it with your local post-office authorities, I guess.
Seller “Briame C&J Store” closed my order and suggest I re-order, but their price for the same item is now much higher.
It looks to me like they made a mistake on the original price and are backing out of the deal.
Thanks.. And now I can feel a bit better knowing that I’ll get the refund.
You are welcome. )
i need my money
Sorry, we do not deal with AliExpress refunds, disputes and questions on specific orders in this blog. You need to contact the seller on AliExpress or the administration of this marketplace.