Is Shein losing parcels? This is one of the questions that some online customers ask. We all know how annoying it is to wait for a parcel with a new product and never see it. Shein DOES NOT LOSE parcels, but the transport companies do, so unfortunately anyone dealing with online orders may encounter a situation where your parcel goes missing.
But there’s no need to panic early. Shein is a reliable marketplace. The support service works efficiently, helping its customers to solve any questions and problems.
We will tell you what to do if your parcel still doesn’t arrive, even though all the deadlines have already passed.
Megabonus service offers users to make shopping at Shein even more favourable and economical. You can get cashback from 1.33% to 6.69% of the amount of each purchase. For the terms of accrual and rates of cashback for different categories, as well as tips from our service, please see here.
I think my Shein package is lost. What do I do?
When placing an order, customers see information about the approximate delivery date in their profile, but it is subject to change.
Goods purchased from Shein are delivered within the following timeframes:
– 30 days – economy delivery;
– 20 days – to pick-up points;
– up to 20 days – standard delivery.
After placing an order, the buyer has access to a number by which he can track the location of his parcel.
If you still haven’t received the goods, first of all, check the delivery status of your parcel. If a parcel is stuck at one of the destinations and the delivery status remains unchanged for a long time, it does not necessarily mean that your Shein parcel is lost.
The parcel can stay in the same point due to the following reasons:
- Customs. There was a problem with the documents or fees/weight of the parcel. Usually it can take up to several days/weeks to solve the problem. If the parcel is delayed at the customs of the sender’s country, the problem will be solved by the shop. If the parcel is delayed in your country, you will have to solve the problem yourself.
- At the sorting/transfer point. Parcels can stay there from 1 week to several months. This usually happens during a heavy load (Christmas Eve) or when there are global delivery problems (strikes, pandemics, hurricanes, etc.).
- A parcel is stuck close to its destination. Sometimes this means that there is a software problem and the status of the parcel is not updated online while the parcel has been dispatched or delivered to its destination.
Parcel delivered by Shein sellers go through customs twice:
- in the country of origin (dispatch of goods);
- in the country of destination (verification of compliance with established import regulations).
In practice, most customs stop bulky parcels and heavy loads. But this is not always the case. In some cases, processing a parcel requires additional documents and payment of duty. If the conditions have not been met, the parcel is returned to the seller.
If you have any questions, please contact Shein’s customer support team.
There is another reason why you didn’t receive your parcel – you gave your office address for delivery. In this case, you need to find out if any of the employees received it.
What to do in these cases?
Case 1-2:
- Log in to your Shein account and check for delivery delay notifications. Shein always informs its customers when delivery takes longer than expected.
- Check your customers’ protection time and wait another 1-2 weeks. Then contact customs/post office if necessary.
Case 3. Contact your local post office/the office or the shipping company and ask them about the route of the parcel. It can be delivered and waiting for you.
Shein order lost
If your order is not delivered to you within a reasonable time, you must:
- Ensure that your customer protection time has not expired.
- Take pictures from the parcel tracking system confirming that your order has not been delivered.
- Contact Shein customer support by any convenient method and follow their instructions.
You can take out parcel insurance for an additional fee. The buyer will receive a full refund of the order value if the goods are damaged or lost.
In practice, each client, regardless of taking out additional insurance, can count on compensation for losses.
How to contact Shein customer support
To contact Shein’s customer support team, please follow this link. You will be redirected to a chat room with a bot. But there is no need to be indignant! Send any question to the bot, after which 2 more options will appear in the chat window: Online Chat and Ticket.
Send your request and check the instructions sent to your email address and Shein mailbox. As a rule, all lost orders are refunded.
Depending on the country you are in, there are other options for contacting customer support:
- by phone (Monday to Friday);
- via social networks.
You will need to fill in a small questionnaire. You can see the solution to frequently asked questions and you may find an answer to your question.
In some cases, delivery confusion is caused by logistics companies. A Shein customer support representative can check the status of your order. If it is still in transit, you will be asked to wait a few more days.
There are times when the delivery company incorrectly marks a parcel as delivered, when in fact your item should arrive in the next 2-3 days. If you still have not received your order after this time, we recommend contacting your delivery agent or Shein directly to resolve the issue.
Your cashback platform Megabonus.
I have been waiting for 3 weeks now on my order can you tell me when it is going to be delivered as i need it for Christmas
I have missing items in my package .Reported the issue but they are not help.
Customer service is very poor.
Hello I’ve been trying to get this matter taken care of for days . My package clsimed to be delivered 11/30/24 I hever recieved it . I’ve mad several attempts to have it reordered. I have contacted m leasing office &postal along w/the Det6 Police. I’m not looking for a refund because I need the shoes for an event. Can you help me& not conginue to ignore me along w/ not accommodating me. Please&Thku
Hello I’ve been trying to get this matter taken care of for days . My package clsimed to be delivered 11/30/24 I hever recieved it . I’ve mad several attempts to have it reordered. I have contacted m leasing office &postal along w/the Det6 Police. I’m not looking for a refund because I need the shoes for an event. Can you help me& not conginue to ignore me along w/ not accommodating me. Pkease&Thku
I would like to know where a package is
It’s been 2months now and I haven’t received my package. Tracking shows it’s in California for the past 1 month +
Didn’t get my coat said it was delivered Nov 27 No Spx4geo56723582500
GSHNEL07500NVRQ haven’t received my orde it’s been a month I’m very unhappy with the service
Hi I orde my goods the 3November and didn’t receive my package this is not good
Je n’ai pas reçu mon colis323201076700021606053030
#GSONEY62000NEJW. Been a month and over I’ve still not received my order. It’s really not fun. I’m so unhappy
I haven’t received my items I ordered over a month ago!! The instructions are to call but they do not give a number or you can join something costing $5 to ask about your order …what?? I paid just send my order . I will not order again and looks like you are losing customers . Deliver please
Hi I haven’t not received my delivery item number Gs
Onp133u00n8tw can you pls look in 2 this 4 me Karen mcallister 141 Saint oswalds Lane L30 5qf
My package was never sent if it was sent it never arrived to me at the light my package. How do you guys handle this
I pay got for June 2024 a misery box still not get it I am very unhappy customer
I pay got for June 2024 a misery box still not get it I am very unhappy customer
Bonjour, j’ai fait une commande au mois de septembre et je n’ai jamais reçu mon colis.
Malgré les mails envoyés plusieurs tentatives pour tel,personne ne répond.
Je suis écœurée .je ne sais plus comment faire.
I think this is a scam I haven’t received my parcel but I paid everything including the tarrif tax
Package lost I didn’t receive it
I haven’t received my package it is showing that it has been delivered D10015691964154
I haven’t received my package it is showing that it has been delivered
Where my package? It say delivered but never received my purchase. My order delivered Friday 25 now Tuesday 29.
GSUNE5445000VKQ
I never received my purchase. What happened? It say delivered already from Oct 28 . But I never received my purchase.
GSUNE 5445000VKQ
When should I receive my order I ordered it October 10. Celia Shell
Hi, the items I ordered on shein never got to me and I am very angry about the. Evri sent my tracking number to me which is H023FA0772394300 and said they had delivered it to my doorstep and I was home throughout the day and I never received an parcel. I have contacted there line but I have not received any good response from them. Pls I need your help
GSUNEQ494003H9C not delivered and shein can’t track it
I never received my order. UPS sent a message indicating they do not deliver to PO Box. It is funny I order another out fit from Shein and it was delivered to my PO box not the other items.
I place an order from August, every time i track my order i will see “in transit to next facility, arriving late”. Up until now I still haven’t received my package. I started contacting Shein support system from last month, and they are telling me that’s it out of time frame. So I’m not going to get the order or a refund.
I spend my last 40 and I DIDNT RECIVE my order and mind you it’s my first time ordering on here so I MADE SURE everything info wise was CORRECT y’all need to pay attention more your playing with peoples money
Where the package? I Never recieved my purchase what happened?? It say delivered already from oct 3-7
My address is 14/38 Lawson Street Lalor Park NSW 2147
Where the package? I Never recieved my purchase what happened?? It say delivered already from oct 3-7
My address is 14/38 Lawson Street Lalor Park NSW 2147
I place an order 9th September it delivered 16th September and today is the 29th of September and still i do not receive my package I reach out to shein for my refund but they said they can’t process refund due to delivery information. But I did not receive my package
My package is lost .
My order was delivered Monday it’s now Thursday I have still not received anything I contacted through email on shein the tell me to keep checking around my home the package is not here how do I go about to get a refund or order resent
N when I go to online customer service it sends to a place where it wants $ 1 to process n I don’t haveit
This the 3rd time I ordered n spent $40 something dollars n did not receive anything the customer service # hangs up on u when I call I still want to order my stuff or if I can get a refund
Bonjour,
A ce jour je n’ai toujours pas reçu ma commande GSOND132N000M4D effectuée le 8 septembre à 20h 15, mon colis a été expédié le 10 septembre à 16h 23. Ma commande aurait du être livrée entre le 17 septembre – 19 septembre. Merci de me tenir informer de trouver une solution rapidement Mily Jacqueline
Have not received my package 1222 forest island drive Townsend Georgia 912424 7778
Tracking number WG582744029GB never received placed 17 July first order.
Please advise
Parcel not received Tracking number
WG582744029GB
My orders are showing delivered but I have not received it yet and I checked with neighbours and my mailbox but still not found it
I’m not even playing. I’ve order 3 items and it says my item has been delivered when it hasn’t. I can’t even find customer service to complain. @shein can you respond immediately as this is not acceptable. I want to raise a complaint. I paid for those items and need them asap. Please sort
Uniuni sent me a email that I provided to SHEIN that my package is: PARCEL MISSING/LOST
Tracking Number: UUS48N0576408768696
Customer Ticket Number: 1100856
SHEIN message me apologizing there’s nothing to do because it says delivered. I never received my package.
I never received my order I would like a refund
Never received my order, I need my order or a refund, this is absolutely ridiculous and unacceptable
Hi this is Shasta Riggins I was trying to find out was the rest of my order from Shein I order more stuff than what I have I’m missing some stuff that I paid for my address is 1420 LaSalle Ln zip code 63104 please let me know where is the rest of my order
A parcel was delivered but no one knocked at the door and was left outside and unfortunately, I never got the parcel and it was my stepdaughter’s birthday and I’m trying to get hold of Sheen and still no reply
Still awaiting for a parcel ordered 2 dresses only 1 arrived
Shein keeps saying my package was “Successful” Delivered due to city and state, but my package was delivered to a whole Amazon warehouse. I have provided them with a letter from the shipping company stating that my package was rerouted and lost. Shein will still not issue me a refund nor send a duplicate shipment.
My parcel was involved in a hijacking freight on it’s way to me.