AliExpress is a giant online store offering a wide range of different products for all spheres of life. Clothes, electronics, gadgets, goods for home – you can find anything on this platform. You can choose the products of truly good quality that will be at your service for years.
But unfortunately, there are products that don’t meet the criteria of quality as well as customers’ expectations. This is because not all Chinese sellers are reliable and sincere.
What to do if you are dealing with an unreliable seller and want to get a refund on AliExpress for a faulty product?
First of all, let’s decide what is a product of bad quality on AliExpress. Let’s mean a situation when a declared product significantly differs from what you received. It means that you received a product made of totally different material, broken or with clear faults. In this case, you have to take some steps to get a refund.
Collect Photo and Video Facts that Will Visually Confirm the Low Quality of the Product
Take closeup photos, use arrows and pointers to indicate the faults. It will work in your favor when defending your position.
Submit the Application to Open the Dispute
Describe the issue in detail and give an overview of your complaint. The more details you provide when describing the issue, the more chances to get a refund you get.
Open Dispute
We have described all the details of opening and managing the disputes on AliExpress in the separate article. But let’s highlight the key points.
- Before opening the dispute, extend the Buyer Protection in case it comes to an end.
- Send a message to the seller before opening the dispute. In case you didn’t reach the agreement, open the dispute.
Win the Dispute
We have already provided a detailed guide on how to win the dispute on AliExpress. In a nutshell, don’t believe the tricks of the seller, be confident, and threaten the seller with a bad review. If the seller delays the decision, escalate the dispute and wait for the AliExpress’ administration decision. To have the decision in your favor, be careful at point 2.
If a small part is broken upon arrival, what’s a safe % to ask for?
I opened a dispute sent everything and they did nothing…I appealed it and now nothing?????
Hello. There’s always a solution in the dispute. The procedure is as follows:
1. You open a dispute and send all evidence.
2. The store has 3-5 days (depending on the season, etc.) to answer you. If they fail to post an answer during this time, you are automatically refunded.
3. The seller steps in and makes a proposal. You have to either accept or decline it.
4. When you decline the seller’s offer, the dispute is escalated and an AliExpress manager steps in and makes a solution.