In your opinion, what can you do when you have already made an order but suddenly realized you are not sure about the size or have specified the wrong address or you want another color or more some items to be added to the order? You are right – contact the seller as soon as possible until he sends the package. Usually it happens in 2-5 days from the date of the order. So, how to contact the seller if you have already made an order?
How to Send a Message to the Seller on AliExpress
Go to your personal account to “My Orders” section. You will see the envelope icon on the list of purchases with the “Contact seller” button next to each order. Click it.
You will get to the page where you can send a message to the seller.
You will find a text field here and the option of attaching images and adding emoji. The history of messages will be saved in the details section of your order.
Contact the Seller on the Store’s page
There is another way to contact the seller. To do it, go to the store’s page. On the main page you will see the envelope icon and the “Contact now” button.
You can also contact the seller in an online chat.
Remember, you will not be able to access the messages sent from the store’s page. So take a screenshot just in case. So it is better to contact the seller from your personal account as we told before. These messages will always be saved and you will be able to use the history in case of opening disputes.
What to Write in a Message
You can ask about the sizes of clothes, shoes, underwear or accessories. Besides, you can ask the seller for help to choose the right size. You can specify the correct address in your message to make sure the seller sends your parcel there. Write in English or use an online translator. Otherwise, it will be hard to understand each other as the sellers on AliExpress speak Chinese only. If you checked the seller’s rating and feedback and made sure you are dealing with a reliable person, then you will definitely get a reply. It might take a long to time to wait for the answer from the sellers with a low rating. Don’t be shy, ask questions. Now you know how to do it. And don’t forget about 4.91% you can get with the best cashback service for AliExpress – Megabonus.
My order haven’t been delivered
Order number is 8156091977786859
Not find my oder for the watch band
Not find my oder for the වට්ච් band
Like to know the cost of my wish list please
I want to contact the seller before order. Most of the listed things on Ali express are fraud and the details are hidden.
My partner and I stumbled over here by a different web page and thought I should check things out. I like what I see so now i’m following you. Look forward to checking out your web page again.|
I have ordered for a working shoe worth 31 euros but it turned out to be a fake one. I had to cut the upper front to force my feet in and the lace holes are broken because it is a rubber, all in the first attempt.
AliExpress is a scam… the hair and other products I bought since 1st May. Have not been delivered, dispute finished and they refused to refund back my money…. Please everyone needs to be careful how u other with them. Is a scam….
Information out of date, no longer true.
I value the post. Awesome.
I’m trying to check order for Alice Davis Milwaukee wi 53209 5272 n 34
Please I order something and l cancel it and they want to give my money back me thanks
Hello. Normally, it takes up to 15 days to receive a refund.
Hlo dear,
I make a order yesterday i need some confirmation
Hello. Please log in on AliExpress and contact the store you bought from.
Hii my name is okbay and i live in united kingdom so my question is why charge money 50:00p every mounth from my account.
Hi, I want to know how to send a photo to the seller. I click on the + sign in the message zone, select my photo (jpg small size), click Open and nothing happens. Is this correct ?
Thank you
Hello. This is correct. Anyway, try to resize and resave your photo. If this doesn’t help, try another device or upload it to a cloud service and send a link to the seller.
I cancelled my order when do I get my money in my account
Hello. Normally, it takes up to 15 business days to get a refund.
I just placed an order online but i forgot to add my apartment number.. i been calling aliexpress so i can change my address but no one answers.. what can i do?
Hello. You cannot change your shipping details if the order is sent. If the order is not sent, you will need to cancel the order and place it again.
Order Id# B133791943648409
date of 19/06/2021 still not received.
$AU. 23.89 mens winter shoes blue fur
abdenour mokrane
XXXXX Australia
please if items is not available,can you refund me asap
the amount which I have payed
Regards
Abdenour mokrane
email :XXXX@live.com.au
Hello. We do not deal with AliExpress refunds here. To have a refund, please log into your AliExpress account, choose the order in question and cancel it (if not shipped), open the dispute, or contact the seller to discuss the details.
I ordered on a Amazon but AliExpress is a delivery respond b why you not deliver my package?
You have to communicate on the platform you used to make the order to solve the issue.
Hay…ich kaufen kleider aba nich kommt
I have built a blog and I was thinking of changing the template.I got some ideas from here! Feel free to visit my blog and suggest things!
Hi, please tell how to move to the next line ? If i press ENTER, the message is sent, but i want to go to the next line in text.
Press CTRl-ENTER or SHIFT-ENTER. Good luck!
So I’ve been trying to contact vendors to work with them but all i get is a privacy and law message saying my message can’t be sent. I’ve done this at least 5 times. Anybody know how to get pass that?
What country are you from?
Hi, what if a seller asked for whatsapp number for contact? Is it violating aliexpress rules and regulations? Thank you
Mainly yes, but sometimes they do so. )
Terrific article
I frequently read your blog admin try to find it very interesting. Thought it was about time i show you , Sustain the truly great work
I loved your blog post.Really looking forward to read more.
I was wondering if you ever considered changing the layout of your blog? Its very well written; I love what youve got to say. But maybe you could a little more in the way of content so people could connect with it better. Youve got an awful lot of text for only having one or two images. Maybe you could space it out better?
Hello. Thank you, we will try to improve our layout. )
I want to get your nambar
I made orders up till now have not gotten my four orders and AliExpress has debiting me they have hack my bank account . please AliExpress refund my money and orders I made
Hello. We are sorry to hear about the issue. The account could only be hacked if you entered your bank details on a phishing website, not the real AliExpress website. We do not deal with Aliexpress refunds here. Please open the disputes on aliexpress.com.
i have not received my order please response it
i have not received my order please response it
Please check your Buyer Protection Timer and open the dispute.
Your customer service was very terrible
We are sorry about the negative experience you had with Aliexpress and wish you to have easy and safe purchases in the future!
Hi I’m in Toronto, I would like to ask you if I want puy billow massage but pick up for my self
Is it okay
please check my order now 2 week completed
I have my order id number
812334533266989.
Hello. Do you mean your cash back for the order is still pending? On AliExpress, they have from 30 to 45 days following the delivery confirmation to approve cash back. Please email our support service: support@megabonus.com in case you need more information.
Can u help me for maintaining screen repair Nova 3i.and tell me cost also screen how is it.
Where is my Oder please
Please check your emails and your account on Aliexpress to see the details.
30 I ordered I no racved my order
Hi sir where is my oder
Good morning,
I noticed a pending transaction from ALIEXPRESS of £124.47 is about to leave my account. This occurred on the 25th of November at 5:55 and It wasn’t from me.
Please If possible, I want to know who ordered it, what did the person order, and what address it went to. And above all my money returned to me.
You can call me on +447459338262 if you want to talk.
Hope to hear from you soon.
Kind regards.
We do not represent AliExptess here, so we cannot give any comment on this situation. What you have to do is to block the transaction and remove the card from Aliexpress. Also, enable 3D secure not to lose your money on the internet.
All orders give my son can you cancel please because my son age is 8 years
Please cancel from your profile on Aliexpress. Good luck!
I’m trying to buy a food truck how can I purchase
You can buy one from alibaba.com
I have no international card, tried to contact seller but not, product on craft, not burgain anything reply, no option in aliexpress site
Try to consider alternative payment options if there any for your territory.
I have no international card, tried to contact seller but not, product on craft, not burgain anything reply
I am trying to contact a seller. Payment has been made. I need to make a few simple changes to my order and would like to confirm a few things prior to shipping.
Through my order I press “Contact Seller”, I get to MESSAGE PAGE, however there is no facility to leave a message. There a option to view message history though.
What can I do?
Hello. This issue can be caused by either a technical problem or blocking from the seller (which is unlikely to be the case). First of all, try to clean your cookies and browser history/use another browser or write in the mobile app. If the problem persists, please send screenshots with more details to mberkutova@megabonus.com
I got an email that said I have a message from the seller but I don’t know how to check my “in box”.
Go to aliexpress.com, log in, hover the mouse cursor over the profile menu (it’s to the right of the website on the desktop version), and choose Message Center in the drop-down menu.
Bought a bath you’ve taken money 22 March 290 invent received it I want my money back
Is the Buyer Protection Timer sill on? If yes, then open the dispute. If not, there’s no way to get a refund.
Hi This is my order number 8013866097246702 Could you please know when my order is coming in my address xxx when my order is coming because so far my order it’s not coming please answer on my question send me a message as possible as much as you can
Use the tracking number of the order to see where the parcel is, extend the Buyer Protection Timer if necessary, and open the dispute if the parcel doesn’t show up.
I did made an order. My tracking number is assigned to me and also assigned to a company. How do i get my package
I have tried several times to place an order & it will not except my American Express nor my Master Card. I want to order a few 2” sequin belts with inner lock buckles in different colors.
Why won’t this except my payment, my cards are good. I need help in ordering these belts.
HELP ME PLEASE. Tell me what I need to do. You can contact me by e-mail. gradys2017%yahoo.com. I would deeply appreciate it.
If you have a debit card, not a credit one, try to use it. Paypal can also work.