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How Do I Cancel My Order on Shein?

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How Do I Cancel My Order on Shein?

Many buyers of marketplaces sometimes face a situation when they have to cancel an order. What should you do if you have already bought goods from Shein, but then for some reason you changed your mind? Is it possible to cancel a purchase? 

We’ve written a lot of guides on order cancellation on AliExpress . Today we’re going to tell you more about order cancellation on Shein.

Can I cancel my order for Shein?

“Can I cancel an order on Shein?”, “What happens if I cancel an order on Shein?” are the most frequently asked questions asked by Shein customers. 

Here are the top reasons why customers cancel online orders:

  • wrong size;
  • found another, more suitable product;
  • hesitate to purchase.

Today we’ll break down the process of cancelling a Shein order and talk about the nuances involved.

The most important point: a Shein order can be cancelled, but only before it is shipped. Follow the following algorithm.

  1. Log in to your account.
  2. Go to “My Orders”.
  3. Select the order you want to cancel. Click “view details”.
  4. Confirm cancellation.

What happens if you cancel your Shein order?

As we said above, if you cancel an order that has not been shipped, the product is not sent to you. So, the answer to the question “Will I get my money back if I cancel my Shein order?” is: “Definitely, yes!” 

If you had to cancel your order, you can expect a refund. The customer must be sure to state the reason for cancelling the purchase.

Here is an approximate timeframe for refunds after order cancellation:

  • gift card – 24 hours;
  • bank card (credit or debit) – up to 15 business days;
  • Shein purse – 24 hours;
  • PayPal – up to 5 business days.

If a gift card was used for the purchase, the funds are automatically refunded to that card. 

How to cancel an order in Shein app

To cancel a purchase on Shein using the app, you need to open the app, go to “My Orders”, select the order you want to cancel and tap “Cancel”.


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Can I cancel my order for processing at Shein?

As stated above, you can cancel any order that has been placed but not yet shipped. The most difficult case is when your Shein order has already shipped and you still want to cancel it.

How to cancel a shipped order at Shein

The first point is that you cannot actually cancel a shipped order. The only option is to return.

So the scheme will be as follows:

  1. Wait for the order to arrive.
  2. Make sure the product can be returned.
  3. Apply for a return.
  4. Print out the return label.
  5. Attach it to the parcel and send the item back (it must be in its original packaging, not worn or damaged).
  6. Refunds are usually made within 10 business days of the date of receipt of the parcel. Read more about the returns on Shein .

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The Megabonus team wishes you the most enjoyable and safe shopping experience! Make purchases with cashback on Shein and get up to 6.7% back on your purchase.

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  1. I cancelled my SHEIN order but some of the items include “the item can’t be returned”. Are these items going to be refunded as well since it is technically cancelling an order before it is being shipped instead of returning an order after receiving it?

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