Rarely, unpleasant things can happen to AliExpress customers. Sometimes it is the fault of the customers themselves, sometimes it is the sellers who are to be blamed. It is not so important what the reason is. The thing is that anyone can get into an unpleasant situation.
There is good news: AliExpress created a way to resolve any issue. You can get your money back. There are two ways to get a refund: cancel the order or open the dispute.
When Will You Get a Refund after You Cancelled the Order on AliExpress
Officially, the refund time is from one to three weeks from the date of closing the order. Usually, the refund is processed within 5-10 days. If you paid for the order via an electronic wallet, you will get your money faster. Processing the funds on the bank cards might take longer time.
How to Cancel the Order
There is an important condition for the order cancellation: if the order hasn’t been shipped yet, you have a chance to get a refund. The “Cancel Order” button is available until the cancellation is possible.
Clicking this button, you will see a short questionnaire you need to fill in. The purpose of the questionnaire is to find out the reason why you want to cancel the order. There are many options there starting from your disappointment to making the order by mistake. We recommend specifying that you were wrong and you made the order by mistake.
This reason usually is accepted by the sellers. There is a text field in the application. You can use it to describe a situation.
If the seller accepts the application, you will see that the order has the “Finished” status now. It means that the money will be refunded to the wallet or the card you used to pay for the order in a while.
The Seller Doesn’t Accept the Cancellation
Sometimes the sellers don’t want to accept the cancellation (because it means that they will lose money) and this is why they keep silent. And when the time for sending the parcel is up, they say that they have already shipped the parcel and give the tracking number. In this case it can be difficult to get a refund.
First of all, check the tracking number. If it is tracked, then you can’t cancel the order, unfortunately.
If the tracking number can’t be tracked, you can open the dispute and catch the seller in a lie. There is no guarantee you will get a refund because the case is uncertain.
This is why we keep saying – check the seller’s rating and the number of his orders BEFORE making an order. You can see all the necessary information with Megabonus cashback extension installed and activated. You can always negotiate the things with a reasonable seller and, therefore, get a refund.
Keep in mind that you lose your cashback for the purchase on AliExpress from Megabonus if you cancel the order.
I cancelled an order because the seller didn’t respond to my messeges, and they hadn’t ship the item for three weeks now. I checked, the product and it doesn’t available anymore and if I check the store it’s empty. There is nothing there. So I think, the seller will not accept the cancellation because he is lost. Is there anything that AliExpress can do for it? It was an expensive order for me (more than 60 usd). I’m afraid I won’t get my money back
If the seller is gone from the platform, the refund will be done automatically, so open the dispute.
How to claim my refund my payment method is cash on delivery can you help me
To claim a refund, you have to open the dispute before the Buyer Protection Timer stops or within 15 days after that.
I am waiting almost 3 months for an order that has not left china. why can’t I get a refund? has the seller been paid? or will I get fucked on this?
Do you mean the Buyer Protection time was extended? It’s up to 90 days now, then you can open the dispute. If the order was not sent, you can cancel it.
Sir pls i order aliexpress 6 days ago waiting for the order to be ship but the seller asked me to cancel the order because is out of stock. Meanwhile i asked him/her before making the payment and said is available. So sir pls what should i do
If the seller says the item is out of stock, it’s unlikely they can send it, so it’s better to cancel.
If the seller says the item is out of stock, it’s unlikely they can send it, so it’s better to cancel.
Hello,
After paying the order in AliExpress the seller send me a message to cancel the order because he would pay too big fees and to reorder on Alibaba where he has smaller fees.Is that true or there is another reason?Does cancellation brings any fees for me (payment was made by card and automatic bank exchange between local currency and USD)?thanks
Yesterday I canceled two different orders and the sellers both agreed.How is it possible that I received the refund of one order directly and the other refund I still didn’t received yet?
As these are different orders, the refunds can be sent separately. The refunds are normally made within 1-15 days.
Sir my order is closed in how many days will i get refund??
Sir my order is closed today in how many days i fam get my refund please tell??
You can open the dispute within 15 days following the date the order was closed.
Hi
Please I need to know if my refund can still be paid to my account because my card has expired
We cannot say for sure. Contact your bank and ask whether the payment can still go through.
Hi
Please I ordered a wig from moonmagic on 12/ 10/2020, and the next day 13/10/2020 they text me that they cannot do the shipping because they are facing some challenges so I should cancel the order and get my money back, and up till now no refund. When I text them they keep telling me to wait.
Is there anyway I can contact AliExpress myself.
You can contact them via the Eva bot only.
Hi, I ordered something and didn’t like it to refunded. The seller agreed to give refund once they recieve the item. They have not replied back for over a week now and I still don’t have a refund. I opened dispute and gave everything needed for proof and it was still not enough for the dispute so it has been denied. I still don’t have my money and the seller still isn’t replying. I don’t know what to do.. it was a large sum of money
In case you lost the dispute, the chances the seller refunds directly are low.
Sir, I was cancelled my order before Shipped. And seller also accepted my order cancel.
How long it will taken to refund? Surely? I paid in my card
Hello. Normally, the refund is made within 1-15 business days.
Hi,
I cancelled an order after finding out that the product was out of stock. I selected “out of stock” as the reason. The seller then contacted me to ask me to change the reason to “other”. I went back, tried again as the seller requested, and the order was immediately cancelled. The refund is now processing. It’s been 3 working days, but everything appears to be moving along.
The seller has suggested another item in the store inventory, and I do like it and would like to purchase it. I’m waiting for the refund, over $400 usd, while the other item will cost over $500 usd. I have the credit to cover the new purchase now.
Would you recommend waiting for the refund to process before initiating another purchase from the seller, or do you think I can reasonably expect to still receive the refund at this point if I purchase another item from the same seller?
Thank you!
Refunds to PayPal from Aliexpress are normally made within 5 business days. They are having a big sale now, so delays are possible. The refund on the 1st order has nothing to do with the second order, so it’s up to you to decide whether to order now or wait, just make sure you order from a reliable seller.
I orderd from AliExpress last night . But I paid in in pesos Mexican pesos . It went through but seller sent me a text saying order is cancelled.Do I get a refund ?
Yes, the refund will be done automatically. The currency conversion rates may apply though.
Hello, I bought a pair of shoes on aliexpress and after the purchase the seller contacted me telling me that he doesn t have shoes with my shoe number anymore and he suggested to cancel the order, my question is: after I cancel the order , how can I apply for a refund, what are the exact steps, will I be automaticallly refunded or do i have to apply for a refund? Thank you!
Hi! I bought a pair of shoes on aliexpress and after I placed the order the seller contacted me telling me that he doesn’t have shoes with my shoe number anymore, and he told me to cancel the order. My question is : after I cancel the order, how can I apply for a refund, what are the exact steps. Thank you!
If the order is canceled before it’s shipped and you state a real reason for cancellation, the refund is automatic and it takes from 1 to 15 days.
My refund after 27 working days still in processing and not receive what can i do
I asked for refund 3 weeks ago no one has contacted me
That’s impossible. Dis you open the dispute to get a refund? There’s no other way to get it on Aliexpress.
I ordered something a day ago and then the seller sent me a text telling me to cancel it because he cannot ship cause of Corona and I did how do many days will it take to get my refund? Thanks
Normally, from 1 to 15 days. State a real reason for cancellation!
Hey guys buy shoes, but the seller failed to buy it shoes and I was waiting for my refund payment since 24/08/2020 and still I I didn’t receive my refund, I tried to contact the seller but no reply from him/her
Did you open the dispute to get a refund? If yes, then you can check your refund progress in the Disputes and Refunds section of your AliExpress account. They also send you an email when the refund is processed.
I requested a refund on an item, the app says the refund was payed, however, i did not receive the money. Who can i contact to follow up, the bank requested a proof of payment.
Please check your email box. They send you a message from Aliexpress when the payment or a refund is successful.
I ordered a twenty dollar product . Seven dollars was deducted in my debit card and thirteen dollar from aliexpress coupon.so my order processing time is over how many dollars will I get back if the order is canceled?what about 13 dollar Ali Express coupon.
You will get the money that was charged from your account. The coupon sum will be lost.
I ordered a twenty dollar product . Seven dollars was deducted in my debit card and thirteen dollar from aliexpress coupon.so my order processing time is over how many dollars will I get back if the order is canceled?what about 13 dollar Ali Express coupon.
At night I ordered from Ali Express.In the morning, the seller increased the shopping cost of this product and he said I can’t confirm your order because you need to pay shipping cost extra.processing time is almost over. My product worth is 20 dollar.Seven dollars were deducted from my debit card and and the three dollars that were in the Ali Express coupon.so So how many dollars will I get back if the order is canceled?kindly guide me
The coupon sum will be lost.
Right after I placed the order i got a message “the order can not be placed due to security concerns” however the payment was deducted from my Visa CARD. How long will it take to get the payment reverted back to my account?
Dear Mustafa! Normally, the payment is returned within 1-3 business days, but sometimes it can take up to 15 business days.
I extended the processing time of the seller for another days he/she said that will send the product that day however now he is not responding to my message, the processing time almost to be finished.
If the order is not sent until the end of the processing time, you will be refunded. In case the order is sent, check the dates and your Buyer Protection Timer regularly and open the dispute right after the Timer stops if you do not get the order in time.
I cancelled my order and the seller accepted right away how long will this take I kinda need my money back asap
If the order was canceled before it was shipped, you normally get your money back within 15 business days.
I cancelled a order on Ali express and the transaction was pending on my bank for 4 days and now it’s been authorised.
I still haven’t got my refund and it says “finished”.
I can’t seem to contact anyone from AliExpress , will I definitely get my refund?
I cancelled it straight away so I don’t understand why the money has been taken out my bank
When you open the dispute, the order is marked as Finished. Go to the dispute’s page to check your refund status.
Hey
I have ordered an item. The seller has not processed my order and Aliexpress writes that if the item is not send within (now 2 hours down from 5 days) the time window, they will refund it automatically.
Maybe silly question but do I need to take action ? (as in cancelling the order while it is still in the timeframe ) ?
In this case, there’s no need to cancel the order, as this is not your fault that the product is not sent.
i just cancelled my order yesterday the seller agreed to refund money but how can i get my money back faster
You have to wait for the refund to be processed. Normally, it takes from 1 to 15 business days.
What if they don’t accept the cancellation request because I canceled my order
If the order was sent, you cannot cancel it. Open the dispute if the order doesn’t arrive.
Seller increased the price of shipping and charged a higher amount than what was shown at check out. Seller id is “MININI TOY Store” He has even blocked me from sending messages. Now I don’t know if he is going to give me refund or not..I have cancelled the order. And he did not accept cancellation because I selected “seller increased price” as the reason for Cancellation. Later I changed to other reasons as he insisted that he won’t refund if I don’t change it. So I did. And he just sent a message saying “never see you again” and blocked me. How would I know now that he is going to refund or not? Pls pls help
These are not sellers, but the AliExpress team who decide whether to refund you or not. So open the dispute for the order if the Buyer Protection Timer is still in.
i ordered an pair of 2 shoes from menboots store on may 12-2020 but still i dint get it when am checking the tracking its in china only i have opened an dispute will i get money back the seller doesn’t respond to the dispute it closes automatically how much time it takes to refund
If the seller doesn’t respond, the dispute will be closed in your favor within appr. 4 business days. The refund takes from 1 to `15 business days. If the seller answers the dispute and asks to wait more, reject the offer and wait for the AliExpress team to step in and decide. Attach the screenshots proving you didn’t get the package to the dispute!
order has the “closed” status now.what is it
If the status is “Finished”, it means the Buyer Protection Timer has run out. You have to open the dispute within 15 days f you haven’t received the order.
I order 3pairs of shoes on aliexpress white red and gold shoes and I haven’t received my order yet and it’s been a bout 3 months already so can I get my money back please the amount was 84 dollars and the tracking number was not real and the seller not responding back with me and they deleted the page after I made my order it keep saying this page is not available so can y’all please give me my refund of 84 dollars back on my card because I haven’t received my order and I will like to receive my money back my 84 dollars
Could you please specify what page was deleted and what you can see on your orders list on AliExpress?
I receive my refund yesterday and then I looked at my account this morning and it’s been taken out of my account and I was charged an international fee. Then I looked at my refund information and it says it was in process yesterday. Can you please help me to understand what happened?
Please email to mberkutova@megabonus.com and I will look into the case. Please do not send any personal data!
My refund has been approved. However, I paid with my card. Do I need to have the card details saved in the Ali Express app to get a refund?
No, the card was saved on their side. The refund will return to the card you paid with.
Ali Express are taking longer to process refunds that are triggered through cancellations. I used to get a refund within 3 days now it’s taking up to 20 days or more and I pay by electronic wallet. Why is this? I had a refund by dispute and it took less than 12 hours to credit to my account. Pls explain what’s going on??
When the dispute is open, the seller has 4 days to offer you a solution. Then a lot depends on how quickly you respond. Usually, the dispute is settled within 4-8 business days now. They have up to 15 business days to send you a refund then. But normally, they do it within several days following the dispute resolution.
Please I have two issues. I ordered for ear pod and canceled it. They status shows they accepted my cancellation. Will I get a refund?
2. I ordered a suit and canceled it only to be told that it has been shipped. I’m afraid they might not deliver the goods. What should I do? I made the order yesterday and canceled today
1. If the order status is “Finished”, you will be refunded.
2. If the order was shipped, it’s unlikely the seller accepts the cancellation.
I cancelled the order and the seller said the order was cancelled, but my bank account has it as an authorized posted transaction. Will I still get a refund?
Go to My Orders – Disputes and Refunds and check your refund progress.
Ordered pair of sweatpants never received order $18.80 need refund xxxxx@gmail.com Matthew Burks Madison no phone at this time only email
You have to open the dispute on Aliexpress.
So, if the seller accepts my cancellation request, how long would it take until I receive the refund?
They have 15 business days to send you a refund, but normally it takes about 3-5 business days.
I can’t track my goods, what will I do about it?
Hello. If the tracking information is not available, you need to contact the seller on AliExpress or the administration of this marketplace.
My goods can’t be tracked, what do I do about it?
Hello. If the tracking information is not available, you need to contact the seller on AliExpress or the administration of this marketplace.
My order can not be tracked. What do I do about it?
Hello. If the tracking information is not available, you need to contact the seller on AliExpress or the administration of this marketplace.
Who refunds the money
The sellers do, so ask for a refund on their website.
How do I get my refund
To get a refund, you need to open the dispute (if the order is shipped) or cancel the order if the item hasn’t been sent yet.
How do I get my refund
Hi I have closed an order on Aliexpress right after making the other and the seller accepted
But then a day ago the order went through and money was taken out of my account.. will I get a refund?
You can if you open the dispute.
Sometimes the sellers don’t want to accept the cancellation (because it means that they will lose money) and this is why they keep silent CONTACT SUPPORT NUMBER +1 8OO 359 6555. And when the time for sending the parcel is up, they say that they have already shipped the parcel and give the tracking number. In this case it can be difficult to get a refund.