Is Shein losing parcels? This is one of the questions that some online customers ask. We all know how annoying it is to wait for a parcel with a new product and never see it. Shein DOES NOT LOSE parcels, but the transport companies do, so unfortunately anyone dealing with online orders may encounter a situation where your parcel goes missing.
But there’s no need to panic early. Shein is a reliable marketplace. The support service works efficiently, helping its customers to solve any questions and problems.
We will tell you what to do if your parcel still doesn’t arrive, even though all the deadlines have already passed.
Megabonus service offers users to make shopping at Shein even more favourable and economical. You can get cashback from 1.34% to 12.06% of the amount of each purchase. For the terms of accrual and rates of cashback for different categories, as well as tips from our service, please see here.
I think my Shein package is lost. What do I do?
When placing an order, customers see information about the approximate delivery date in their profile, but it is subject to change.
Goods purchased from Shein are delivered within the following timeframes:
– 30 days – economy delivery;
– 20 days – to pick-up points;
– up to 20 days – standard delivery.
After placing an order, the buyer has access to a number by which he can track the location of his parcel.
If you still haven’t received the goods, first of all, check the delivery status of your parcel. If a parcel is stuck at one of the destinations and the delivery status remains unchanged for a long time, it does not necessarily mean that your Shein parcel is lost.
The parcel can stay in the same point due to the following reasons:
- Customs. There was a problem with the documents or fees/weight of the parcel. Usually it can take up to several days/weeks to solve the problem. If the parcel is delayed at the customs of the sender’s country, the problem will be solved by the shop. If the parcel is delayed in your country, you will have to solve the problem yourself.
- At the sorting/transfer point. Parcels can stay there from 1 week to several months. This usually happens during a heavy load (Christmas Eve) or when there are global delivery problems (strikes, pandemics, hurricanes, etc.).
- A parcel is stuck close to its destination. Sometimes this means that there is a software problem and the status of the parcel is not updated online while the parcel has been dispatched or delivered to its destination.
Parcel delivered by Shein sellers go through customs twice:
- in the country of origin (dispatch of goods);
- in the country of destination (verification of compliance with established import regulations).
In practice, most customs stop bulky parcels and heavy loads. But this is not always the case. In some cases, processing a parcel requires additional documents and payment of duty. If the conditions have not been met, the parcel is returned to the seller.
If you have any questions, please contact Shein’s customer support team.
There is another reason why you didn’t receive your parcel – you gave your office address for delivery. In this case, you need to find out if any of the employees received it.
What to do in these cases?
Case 1-2:
- Log in to your Shein account and check for delivery delay notifications. Shein always informs its customers when delivery takes longer than expected.
- Check your customers’ protection time and wait another 1-2 weeks. Then contact customs/post office if necessary.
Case 3. Contact your local post office/the office or the shipping company and ask them about the route of the parcel. It can be delivered and waiting for you.
Shein order lost
If your order is not delivered to you within a reasonable time, you must:
- Ensure that your customer protection time has not expired.
- Take pictures from the parcel tracking system confirming that your order has not been delivered.
- Contact Shein customer support by any convenient method and follow their instructions.
You can take out parcel insurance for an additional fee. The buyer will receive a full refund of the order value if the goods are damaged or lost.
In practice, each client, regardless of taking out additional insurance, can count on compensation for losses.
How to contact Shein customer support
To contact Shein’s customer support team, please follow this link. You will be redirected to a chat room with a bot. But there is no need to be indignant! Send any question to the bot, after which 2 more options will appear in the chat window: Online Chat and Ticket.
Send your request and check the instructions sent to your email address and Shein mailbox. As a rule, all lost orders are refunded.
Depending on the country you are in, there are other options for contacting customer support:
- by phone (Monday to Friday);
- via social networks.
You will need to fill in a small questionnaire. You can see the solution to frequently asked questions and you may find an answer to your question.
In some cases, delivery confusion is caused by logistics companies. A Shein customer support representative can check the status of your order. If it is still in transit, you will be asked to wait a few more days.
There are times when the delivery company incorrectly marks a parcel as delivered, when in fact your item should arrive in the next 2-3 days. If you still have not received your order after this time, we recommend contacting your delivery agent or Shein directly to resolve the issue.
Can I get a refund if my Shein package never arrived?
Customers may be eligible for a refund for an undelivered Shein package, depending on factors such as:
- Marketplace’s return policy;
- Shipping method;
- Package insurance.
We recommend reviewing Shein’s shipping and return policies on their website or mobile app first.
If your package was insured, you should contact the insurance company and provide all necessary documents confirming the shipment and non-receipt. If your claim is approved, the insurer will issue compensation.
However, Shein may deny a refund if they confirm that the package was delivered to the specified address, even if you did not receive it. In such cases, we recommend contacting your local post office or courier service to investigate the delivery details.
To claim compensation for an undelivered order, contact Shein customer support directly. Be mindful of claim deadlines and follow all conditions stated in Shein’s return policy.
What do I do if my Shein package says delivered but I never got it
If your order status shows “delivered” but you have not received it, we recommend reaching out to Shein’s customer support immediately. Provide your order number and explain that the package status indicates delivery, but you have not received it. Shein can check the delivery details and communicate with the courier service to clarify the situation.
In such cases, Shein may offer either a refund or a replacement shipment if the package cannot be located.
At the same time, contact the courier service that handled your delivery. Provide your tracking number and explain the issue. The courier company may also conduct an internal investigation to determine what happened to your package.
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Hi I did receive my order
The order I am expecting since 1st of Dec now is 19th I have not yet received it and they said is 2-4 days to be received please is for my family Xmas cloths
Hi my name is Danelle Willis I have yet to have received my order that I made back in October I was never send a receipt or order number
I did not receive my order and my tracking number indicates that it was delivered.
Order number GSUNAT22T00QBP6 and GSUNAT22T00QBPX
I did not receive my order and my tracking number indicates that it was delivered.
GSUNAT22T00QBP6 and GSUNAT22T00QBPX
What happened to the order I placed since on the 2nd of December. I haven’t heard anything about it. Order number GSONAW09000NR3N
These are just some of my recent orders that I never received!!!! GSUNAX08300Q2JE , GSUNAX08300Q2JJ, GSUNAX08300Q2VM, GSUNAX08300Q2V0, GSUNAX08300Q2JV…!!!!
I needed them for a baby shower! I am so disappointed! I need my money back! Otherwise it would be my last purchase with Shein and I will tell my followers not to buy from there too!!
Are my orders available?
Did y’all cancel one my shit it black and white
I have not received my package it was $32 I brought it back 6 weeks ago haven’t reviewed anything yet
My order status shows delivered yet I didn’t get it, tried every possible mean to contact SHEIN and LSO to no avail. I need my money back, y’all are scams. Boycotting SHEIN.
I ordered two tops with trousers a black top on its own and a brown trousers suit. The tops and trousers came but the suit and black top never arrived I ordered some more things they have all arrived but I am still waiting for the brown suit and black top. Hoping you can find them please
Not received order, picture of delivery but nothing there not happy everi delivered not paying for goods
i just want my orders i have spent over a 1200
the first order was on 11/04/23
i have spent alot of money with this company and have not yet recieved anything from your company. i would like to have everything i have ordered shipped to me before the 16th of dec. i ordered two dresses that i wanted to wear for a christmas party if i dont receive them i wont be able to go. my very first and last order never showed so something has to be done. Thank you and have a blessed day i look forward to hear from you soon.
Tried to send a ticket after being notified that my order was delivered. Unable to complete a notice that my package was not received. Shein contact number that’s listed is not operational.
Hi i still haven’t received my order and i have now cancelled it so will i get my money back?
i ordered a package on nov 20th and now its dec 3rd it says arrival date nov 29th- dec1
do u think it got lost?? i also stopped getting updates and i cant track it bc it says not updated
This is Sharon Williams I ordered a package on the 23 and l can’t find it. I need to get you guys a order number
I need to give a order number so you can check my order myl got on the23 if November
I was buying a few items from shein on the 28th October and there was 2 orders ,I have received one of them and the other one still hasn’t arrived yet so what’s going on with it , I did check the tracking number and it says it is coming with fastway courier and I still haven’t got any update on the parcel
Hello I received a massage my package was delivered and I haven’t receive any looks like it was delivered to the wrong address with the image sent below is my tracking number H023FA0387580586
My order still hasn’t arrived
3E1000385268 Number
It’s been almost 3weeks
I like to have my 28dollas put back on my card
Haven’t got my order like to have my money back
My name is Kelly Cox I put a orders in and I haven’t gotten it and it’s been awhile like to have my money put back on my card
My correct address is 402 E Joppa Rd apt. 403
I was told my order is lost qas supposed to be delivered on the 24 October 2024 en i tried to contact shein via Resolver i got case no i was told it was handed over to shein en i have not received any feedback since then
I ordered earnings , ring and 2 bracelets and it’s been 15 days and I don’t receive it yet please let me know what to do next
I placed an order on 31/10/23. Order no 10000031-00001873, tracking no xxwot0000183563yq. The tracking system says it was delivered to a mail box on 9/11/23. We do not have a postal system and I gave my street address. Does this mean I have lost R500 die to a scam?
I was told my order was received into mail box on 22 November 2023 and I tried to contact Shein company but still I haven’t received any response or feedback I think I was scammed
I never received a package of my stuff I ordered it supposed was delivered the 8th but never received it please contact I want to know what’s the next step I would still. Like to be a customer but will move on if I don’t get my clothes or $$ back
Nancy Gallo
November 20th 2023
My tracking number is saying the package was delivered however I didn’t receive anything can some one assist?
I am unable to get my information on my order
I just want my money back that’s all
Since I orderd I haven’t received my parcels since I ordered on the 4 of November till now I haven’t received anything from shien
It says that my order was supposed to be delivered on November 5 I have not received any of my order
My tacking number is saying the package was Deliver however I didn’t receive the parcel order number GSHN9J64800M1VH
My order from shine order number GSHN9J64800M1VH, order time 17:04:16 but I have not received my parcel please can do something
Still waiting for my order
I place my order on the 6th of November but still no message from customs received. My order number is BUFZA5110726407YQ and people who order after me received there messages and my order is stucked in shipping
I placed an order on the 9th of November but still now no message for customs received. My order number is GSHN9J52800N8M7. People ordered after me they received customs message and my order stucked in shipping
I ordered merchandise on October 25th 2023 and haven’t received it. Can you tell me why
My package shows as being delivered. I did not receive it though. Tracking number is UUS057078163771294036
I received an email this morning that my parcel was delivered from Buffalo logistics did a follow up and apparently the courier company is ITT and i was told by a lady at Buffalo logistics to “google the couriers number they will not give it to me!” and she hung up. I googled the number and i was told my parcel was in a hijacking freight. Ive been trying to get assistance from SHEIN but it does not give me the option to lay the charge. A confirmation letter was sent to me by Buffalo logistics and shein sent a message aswell that i have received the parcel.
Can someone please assist me on how i send or get hold of assistance at shein
I don’t reserve my plz send me I really need H023FA0388360202
21 November 2023
I didn’t receive my order
Since i payed on the 25 October
I don’t know if i should be worried
My parcel status says delivered and is not delivered. Buffalo logistics has been quiet for 8 hours now. How difficult is it for them to trace the person who fed the delivered status on the computer? They should have reported something to me. I THINK BUFFALO IS NOW SCAMMING SHEIN CUSTOMERS.
My tracking number is saying the package was delivered however I didn’t receive anything can some one assist?
I haven’t receive my she in order …and I’m worried
I haven’t received my order ZR8216. Tracking says it’s been delivered, 17 Oct ’23 yet I have not got it. I have emailed legal@shein email address three times but haven’t recieved any replies, I tried the link in this site but couldn’t get through to the chat bot.
Did you get a reply because I have the same case as you
I did not receive my order and my tracking number indicates that it was delivered.
My order hasn’t arrived,I tried many times to settle, in costumer service, please contact me here at 83124374