Before learning the basic principles of the dispute, it is worth reading the article “How to win a dispute on AliExpress. Step-by-step guide”. A thorough instruction on opening disputes is described there.
As soon as you are done with theory, you are ready to move from theory to practice. Our tips will help you to win the dispute on AliExpress.
1. Always take the screenshots of the product description
It happens that the sellers change the description of the product. To avoid the problems, it is better to savde the information when making an order. Take a screenshot with the help of one of the numerous programs for taking screenshots. It will help you to win a dispute on AliExpress.
2. Carefully read the description of the product
Sizes
Pay special attention to the sizes. Check not by just M or XXL but by the units of measure (mm, cm, m). If there is no specific information on the sizes, ask the seller about them before making the order.
Quantity
Check carefully the number of the items.
The delivery and the refund terms
Sometimes the seller pretends like they haven’t promised anything. You might not understand the description and this will help the seller to save some money. Don’t believe it. If the description claimed to deliver the product in 20 days, demand the seller to keep to the terms.
3. Check the rating of the seller and the store’s reviews
This way you will surely make an order from an honest seller who proved to be reliable. They won’t let you down during the dispute. This is what the rating system was designed for.
4. Film the process of unboxing
Make sure you always make a close-up video of unboxing (especially if the product is expensive). Yes, you will spend some time on filming, but this way you will have the evidence in case any problems with the product appear.
5. Carefully fill in the application for opening the dispute
- It is important to describe the situation so that anyone could understand it. Be calm, precise and consistent. Use the figures and all the data you have. Use the quotations of the seller’s words and foto and video evidence.
- Choose a specific reason for opening the dispute. If you selected poor quality as the reason but the problem is the size, you will probably lose the dispute.
- Prepare the evidence clear enough for anyone. If the size if wrong, take the pictures of the product next to the ruler so that the discrepancy were obvious.
- Make the notes on the screenshots. Highlight the flaws of the product in the picture, draw the attention to what’s important.
- Consult someone as soon as you have filled in the application. Make sure everything is clear.
- Use mediafire.com for large files and videos. Both the seller and AliExpress administration can check the files via this resource.
6. Be determined
Don’t be fooled by the complaints of the seller. We don’t recommend accepting gifts or discounts as well. The seller can promise literally anything when holding the dispute. They can do it to win the dispute.
Let the seller understand that you are determined and strong enough.
Threaten them with a bad review. The rating is very important to any seller on AliExpress.
7. Save the tracking information and the receipts of the pick up of the product
They might be very helpful to prove that you received the parcel on the specific date or a specific courier service delivered your parcel (for example, you paid for DHL but the order was delivered by regular post of your country – this is also a reason for opening the dispite).
8. Pay special attention to sending the product back to China
It is important because you might have to spend your own money on sending the product back to China.
9. Always control the timers of the shipping and the buyer protection
Not to lose your money, extend the buyer protection and keep track of the delivery time.
10. Don’t hesitate to consult the customer support service
AliExpress cares about the complaints of unhappy customers. If you are unhappy, contact the administration via smallbizhelp@service.alibaba.com or buyer@aliexpress.com
We hope these tips will help you protect your rights and our service will help you get most cash back on AliExpress.
anyone else bought an item that stated FREE RETURN, only to find out there is no longer a free return label. You are given the seller’s address and need to send the item back yourself? It used to be there 4 months ago, and now its no longer.
Buyer Beware. You don’t get what you pay for. They have a lot of ways of keeping your money.
Ali has just rejected my refund request although i have supplied them an official eveident from shipment company that the package was lost. i have asked paypal to help. i recommend you all to order from ebay, their buyer protection is very good, i would not buy from ali again
Ali has just rejected my refund request although i have supplied them an official eveident from shipment company that the package was lost. i have asked paypal to help. i recommend you all to order from ebay, their buyer protection is very good, i would not buy from ali again
Don’t buy on AliExpress. A lots of products are unsafe and without manufacturer information (no label, no technical information, no manual etc.). Putting these kind of products on the market is illegal in China.
I’ve exploited their full refund without having to return the goods so much on counterfeit items that they have terminated my account. What a bunch of copiers. Glad the boss Jack Ma did time in the CCP black site. That’s all he deserves. CCP is great, I know, I lived happily in China for 10 years as an expat. Be determined is your best rule in here. Never give up guys
Trade assurance is bias to seller in my case
I purchased a mini excavator with specific attachments for the project I was going to tackle ….. when the shipment arrived I unpacked it and found two attachments missing:(
Security camera recorded me opening the crate and removing the contents to the side and they didn’t believe me .
The seller had a photo of the attachments on the floor (not in my crate) and the parts I did receive didn’t match the ones from his photo … and I still lost 🙁
My loss was estimated to be around 1500$USD 🙁
I purchased something that was supposedly been new and came in looking used at best. Even though it had warranty and was an trade assurance item, I have been getting the run around because they say that since I signed to receive it from the delivery company that I accepted the condition of the contents inside of the crate. Been going on 2 months and they stand behind the seller saying that I should have asked to open the crate, examined it, then sign for it if I wanted to accept it or not. Even when I showed them the information saying that we aren’t allowed to open items without signing for them, they let it be known that they didn’t care and backed the seller for denying it because of it.
This has been my current experience as a buyer in 2021. A Aliexpress seller gave me a fake tracking number. I contacted Seller for a refund for item not received. The Aliexpress seller told me to open dispute and lie saying “I received the parcel and I no longer wanted it” Seller replies asking me for my pay pal account information so they can give me refund, but “only if I close the dispute” and “agree to pay a 4% paypal charge” My reply to seller is “I don’t use pay pal” Seller then replied asking me to “cancel refund dispute” and give them my credit card information for a refund. I chat to Aliexpress EVA chatbot and customer support. They tell me the seller doesn’t have the funds to be giving the refund only Aliexpress can give the refund after I win the dispute. I asked if I can report seller for trying to scam me out off a refund. The answer was no. I just have to wait 5 days for Aliexpress to step in and solve the dispute. I have given evidence the tracking number is not working. So I hope they will refund me. This experience has been disappointing because I have bought from this seller store before and have given them 5 star review. I’m a loyal customer and now this seller is trying to scam me. I have researched the aliexpress refund paypal scam and I have learned what happens after the seller refunds to buyers paypal account, the seller then opens a paypal dispute against the buyer to win the money back. I want buyers to be aware of this scam and to tell them to never close a dispute. And Don’t wait to open a dispute either. Give tracking number evidence. Don’t get scammed. I looked at the sellers 1 star reviews and the buyers share in their feed back they have been scammed. Aliexpress has allowed this seller and (also other sellers I have previously bought from) to get away with this scam over for 6 months. So my conclusion is the Aliexpress sellers build trust with their buyer’s and then they try to use this fake tracking number and paypal scam on them. Good luck
Bought a foam foam generator cannon foam nozzle car wash foam for karcher order number 8127593789469326 on March 13, 2021 and so far I haven’t received anything. I want my money back
The refund is only made through the dispute. Open it if you didn’t miss the tie assigned for that.
Hi, I opened dispute as I received a package with a little plastic in it and not those 20 pieces Xbox 360 charging cables I ordered. The AliExpress judge replied: “Please show us the shipping label under the logistics waybill and expose another logistics waybill under it on the package, which includes the tracking number and package weight.” I don’t have any logistics waybill. I already uploaded photos about the package and shipping label on it. I don’t understand what they want from me and I fear I will loose the dispute and my money.
So the dispute was escalated, wasn’t it? If not, then this is not the AliExpress manager, but the seller who wrote to you. To prove you got the wrong products, you have to attach the video of the unpacking process to the dispute.
I’m a prop buyer and I’m giving up with Ali express. I have quite a big monthly budget to spend. Spent an initial $800 for props – china plates, glassware etc. 30 percent or China and glass basically packed in paper , so arrived broken.
I’ve spent days trying to follow up and only one person has refunded.
It’s a bad platform with no customer support. These email addresses were my last home but neither work. Maybe you should take the, down
All customer support on AliExpress is made through their chatbot Eva and the dispute process. You can get refunds each time you are liable for them if you follow the dispute rules.
buyer@aliexpress.com rejects mail with ‘552 mailbox is full’
Hello , since hiers I no longer manage to pay my orders , everything worked fine I see that you have kept an old visa card that me longer exists XXXX, my bank has changed card , I adjust my orders with the one I have, you have all the numbers and it worked fine , would you please hand over the correct numbers . so I can order again . Thank you very much Taix Gerard no XXXX urgent .
Hello. We are not AliExpress official website. Please go to AliExpress.com, log in, and choose “My Orders” in the drop-down menu under your avatar. Then go to “Cards & Bank details” and add the card there.
Aliexpress item was not received.
Dispute was created but is still open. Although Aliexpress initially denied refund.
Now 30 days after the ending buyer protection is in sight. Should I give negative feedback now, or is the time to give feedback extended to a number of days after a dispute ends?
If the refund was denied, you can leave feedback when you are willing to.
If the seller doesn’t want to honor the warranty or refund, Alibaba.com and Trade Assurance will stand up for the seller and give you the ultimate run around.
If the seller doesn’t want to honor the warranty or refund, Alibaba.com and Trade Assurance will stand up for the seller and give you the ultimate run around.
Neither emails work. Do you have another email for them? I’m try to return a doll listed as Free Return. On my dispute is says “buyer made an agreement with seller” but I didn’t. I never even opened the package. The doll was $20, shipping back to China would cost double that. Can you help?
What do you see in the Seller’s Proposal window of the dispute? Is the Accept button pressed? Check this page for screenshots if necessary.