Many buyers of marketplaces sometimes face a situation when they have to cancel an order. What should you do if you have already bought goods from Shein, but then for some reason you changed your mind? Is it possible to cancel a purchase?
We’ve written a lot of guides on order cancellation on AliExpress . Today we’re going to tell you more about order cancellation on Shein.
Can I cancel my order for Shein?
“Can I cancel an order on Shein?”, “What happens if I cancel an order on Shein?” are the most frequently asked questions asked by Shein customers.
Here are the top reasons why customers cancel online orders:
- wrong size;
- found another, more suitable product;
- hesitate to purchase.
Today we’ll break down the process of cancelling a Shein order and talk about the nuances involved.
The most important point: a Shein order can be cancelled, but only before it is shipped.
If the package has already been shipped to the buyer, canceling the purchase is no longer possible. You will have to wait for the delivery and then return the item to the seller.
Quick Steps to Cancel a Shein Order.
- Log in to your account.
- In the ‘My Orders’ section, tap ‘View All’ on the right side.
- Select the order you wish to cancel.
- If eligible for cancellation, it will have a ‘Cancel Order’ button on its page. Tap to cancel.
Can I cancel a Shein order in processing?
As stated above, you can cancel any order that has been placed but not yet shipped. The most difficult case is when your Shein order has already shipped and you still want to cancel it.
How to cancel a shipped order at Shein
The first point is that you cannot actually cancel a shipped order. The only option is to return.
So the scheme will be as follows:
- Wait for the order to arrive.
- Make sure the product can be returned.
- Apply for a return.
- Print out the return label.
- Attach it to the parcel and send the item back (it must be in its original packaging, not worn or damaged).
- Refunds are usually made within 10 business days of the date of receipt of the parcel. Read more about the returns on Shein .
Does Shein refund money?
If the order cancellation is successful, Shein usually refunds the money for the canceled order. The refund method depends on the payment method you used when placing the order. The funds may be returned to your bank card, PayPal account, or as store credit on your Shein account. The refund processing time may vary, so it is recommended to check Shein’s refund policy for more precise details.
Typically, refunds are processed within:
- 1-5 days for PayPal;
- 5-15 days for a bank card;
- 24 hours for the Shein wallet.
What happens if you cancel your Shein order?
As we said above, if you cancel an order that has not been shipped, the product is not sent to you. So, the answer to the question “Will I get my money back if I cancel my Shein order?” is: “Definitely, yes!”
After you submit a request to cancel your order, Shein will review it. If the order has not yet been shipped, the cancellation will be approved, and you will receive a notification. The refund will be processed according to your selected payment method. However, if the package has already been shipped, the cancellation request will be denied. In this case, you will need to wait for the order to arrive and initiate a return in accordance with the marketplace’s policy.
How to cancel an order in Shein app
To cancel a purchase on Shein using the app, you need to open the app, go to “My Orders”, select the order you want to cancel and tap “Cancel”.
The Megabonus team wishes you the most enjoyable and safe shopping experience! Make purchases with cashback on Shein and get up to 12.06% back on your purchase.
If I canceled my shine order how long would it take to get my money back?
Can i cancel an order that was paid through gcash and get refund?
my order went over the amount of money on my card so i canceled the order but i didn’t get back my exact money on my card
My order says processing yet not seeing the cancelation option
Hello I canceled an item from shein and asked for refund, the status says refunded but I did not get the money, what do I do?
Hello, i didnt receive my order, what can i do to refund…?
Please I want to cancel my order
How many days before I get my money back from a cancelled but paid order??
Hi, how many days does it take before i get my money back? I cancelled a paid order and I haven’t received my money back yet.
What if I can’t pay tax fee
What if I don’t have money to pay tax fees
I mistakenly give them wrong phone number and wrong addres
What can i do?
How can I delete some items in my order
I canceled my order and I was already paid so am I going to get my money back
I did not arrive on time i i will cancel it
Help me. Hello what if my order was on progress and i could not cancel plz answer
Hello what if my order was on progress and i could not cancel plz answer
Hi.. if my order was shipped and the courier was hijacked can i get a refund as i did not receive my order or will i get another order?
I bought from Ali Express. From the seller named Jessi (Exquisite Store
from China. I am in the UK.
And I bought goods on September 4.
The morning of September 5
I asked the seller to cancel the order. He lied that he transferred my order?
I received the shipping confirmation and Ali Express email after 15 hours in the afternoon of September 15th.
I emailed Ali Express before and after delivery. But I did not receive an answer.
Because I did not know how to cancel the order from the system. But the seller did not cooperate with me and deceived me and said that we sent it.
But it is the customer’s right to cancel the order.
Violation of some sellers from the law of online shopping and forced sale of goods to customers is prohibited.
Can you help me before the delivery of the order
Can I cancel it?
Can I cancel an order even if its cash on delivery method?
I want to cancel my order it not shipped but the cancel option is not appearing on my order
If i cancel an order will the items return to my cart? I do not want the stress of having to find them all again
If i cancel the order will the items return to my cart? I do not want the stress of finding them all again
If I cancel my order will the items return to my cart?
Can I cancel my order on shein when it’s shipped
I tried to return but no response yet
Can I cancel and get a credit?
I need to change the delivery address on my order how can I do this please
Hi I cancel my shein and it says “revoked” what does it mean? Thank you
Hello. That must mean “cancelled”.
I want to cancel my order
Does shein pay refund of an item that is canceled?
Hello. Yes, it does.
I want to edit some sizes on some items in my order. Is it possible to make edits after payment? It hasn’t been shipped yet
hey did someone answer your question because i’m dealing with the same thing i wanna change my size
I would like to make an edit on a paid order. It hasn’t been shipped yet but I would like to edit some sizes. Is it possible?
Hello. Please log into your Shein accout and use their online contact form to negotiate the issue.
Hi, how long does it take to get your refund after cancelling an Order?
My order was cancelled by shein. How can I inquire them that I need that item and I place my address and other information correct.
Hello. Please contact a Shein support manager to solve the issue.
I confirmed my delivery and then deleted my order and it has not been shipped, it shows up in the order recycle bin so does this mean I will get my money back?
If the status of the order is canceled, you will receive a refund.
If i paid my shein order through gcash, will i get my money back?
Hello. Please contact Shein support center to learn the refund options for your region.
what if I pay my order through gcash and I want to cancel and change 1 item can I get the money back and reorder again
Sorry, we do not have any information on payments with cash.
Can I refuse to accept my order in shein when it arrived?
Hello. As far as we know, you cannot refuse to accept an order but you can return it.
My little sister cancelled my order and I already paid for it…so It is possible for me to repurchase the items and pay it with the money that I’m waiting for the refund?
Do I still need to pay the same amount if I cancel some shein orders?
Hello. Sorry, it’s unclear from your message how you want to cancel and what to get as a result.
Do I get my coupon back if I cancel?
No, you don’t.
I want to cancel my order from SHEIN it was supposed to be delivered on Friday but they haven’t so I would like to get my money back
Please cancel in your Shein account if the order has not been shipped.
How can i cancel my order its in processing
Please contact the support service to cancel.
I canceled my order and got a refund, but the items still arrived. I was trying to print the ” return label’ but doesn’t have it. What should I do?
Please contact the Shein support service on their website.
Can I Cancel my order that already shipped? I put the wrong address
Sorry, but no, you can’t.
Hi. Payment was deducted from my bank account but order wasn’t confirmed on the shein app. Please assist. Please give me email address where we can continue this conversation so i can send you screenshots of order with order number aswell as of payment.
Your help will greatly be appreciated.
Hello. Submit a ticket using the instructions from this article.
i want to cancel my order from shien its because i have emergency flight tomorrow morning going to Philippine. thank you
I canceled my order and I wanted to order another one right away, is that possible? Because it keeps telling me that my card is declined and to try another one, I have tried so many different ones and tried to make other accounts to order and nothing is working! (All the cards I tried work fine but not on Shein)
I faced similar challenges. It says that I need to change my card information and I don’t understand that.
If I cancel my order will the delivery fee be refunded also?
Hello. If the order was sent, then you will have to cover all shipping expenses including return ones.
Hi My kid accidentally order from shein but I canceled it right after she pressed order now do I still get my money back or did my money not leave my account or do I not get my money back?
The money will be returned to your account.
Can I remove 2 items from my order which haven’t been shipped yet ? Without cancelling the whole order
No, unfortunately, you can’t. You have to cancel the whole order.