How does AliExpress return policy work for the United States?

AliExpress return policy for the United States works by providing a system that helps buyers resolve issues with their orders. Sometimes, our AliExpress orders may not be up to par upon arrival. This could include missing parts, malfunctioning items, or even receiving the wrong item altogether, or worst-case scenario, not receiving the order at all. However, AliExpress understands that mistakes can happen and has implemented steps to assist buyers in returning, replacing, or receiving a refund for their items.

How does AliExpress return policy work?

– AliExpress sellers typically have their own return policies.

– This means that you will need to communicate directly with the seller to find a solution for your specific case.

– The solution could be a return, a replacement, or a refund.

– If you are unable to reach an agreement with the seller, you can ask AliExpress to step in.

– AliExpress will review the evidence you provide and make a judgment based on that.

– It is important to document the entire ordering process to ensure you have sufficient evidence.

AliExpress offers a return service called “Free Return” which allows buyers to return items for any reason, completely free of charge. In order to be eligible for this service, the items must be in perfect condition and in their original packaging. Additionally, any safety seals must not be damaged and all labels must be retained. It is important to note that the return must be made within the 15-day timeframe upon receiving the order.

– The Free Return option is offered by some sellers and will be clearly marked on the item details page of the product you want to purchase.

– To search for these products on AliExpress, you can tick the option that filters all the Free Return products available.

How to use the “Free Return” service?

– Open a dispute within 15 days of receiving the order.

– Make sure to add all the evidence you can, so we recommend documenting the entire process of your purchase.

How to contact a seller on AliExpress?

1. Log in to AliExpress and go to the “My Orders” section.
2. Look for the order you’re having issues with.
3. Visit the seller’s page and find the “Contact Now” button.
4. Click on the button and a message box will appear.
5. Write your message to the seller in a respectful manner.
6. If possible, upload a photo to help the seller understand the problem with your order.
7. Once you have composed your message, click “Send” to submit it.

After contacting the seller, you may need to return the product. Follow these steps:

1. Print a Free Return label.
2. Take the product to the designated return point.
3. Send the product back to the seller.
4. Upon returning the product, wait for your refund or replacement to be processed.

To open a dispute with a seller, follow these steps:

1. Sign in to your AliExpress account.
2. Go to the order information page.
3. Click on “Open dispute” option.
4. Choose the nature of the problem.
5. Provide evidence for safety seals and refunds.
6. Wait for the seller to respond to your dispute.
7. Wait for AliExpress verdict.

Remember to prepare evidence of your issue by taking photos or videos of the entire process, from ordering the items to receiving and unpacking them. It is important to keep everything intact so that you can get a full refund when returning the items.

Frequently Asked Questions about Returns on AliExpress

What is the deadline for applying for a return?

The deadline for applying for a return on AliExpress is within the first 15 days of receiving the ordered items. It is important to keep everything in perfect condition, including the labels and the original packaging.

Do I have to pay for the shipping costs of the return?

If the items you are returning are from the same seller, it is recommended to return them together in the same package. This will allow you to enjoy Free Returns on all of them. However, if you choose to return the products one by one, there may be additional shipping fees that you need to pay.

Will I receive a full refund if I return the goods?

– To ensure that the secondary sales of the products are not affected, you must keep the items in perfect condition and in their original packaging, if there is no evident reason for opening the dispute. The refund you receive will depend on the number of items you return and their condition upon reaching the seller.

How long do I need to wait for my refund?

– Your refund will be processed once the seller receives your package and confirms that the conditions for reimbursement have been met. Therefore, the sooner you return the items, the sooner you will receive your refund.

Can I exchange an item for another one on AliExpress?

– Currently, AliExpress does not support exchanges. However, they recommend that buyers place a new order before or after receiving a refund, as these processes are separate.

My order was closed as 0 refund even though I returned the items. What happened?

– It is possible that you forgot to confirm the return on the dispute page. In AliExpress free return process, there is no need to confirm the return. Once you receive a code word from the marketplace, you can confirm the return and they will update the status of the dispute.

If you’ve returned a product locally and forget to confirm the return at the dispute page, AliExpress recommends contacting their Customer Service Team. Make sure to have the return tracking number and the return label ready. Once you contact them and provide the necessary information, such as the return tracking number and the return label, they will confirm whether the parcel was delivered to the correct address. If it was, they will proceed to refund you.