Today, many people buy online. It is convenient, because from home you can choose the desired product and arrange its delivery in a convenient way. Most marketplaces indicate the delivery time.
But what to do if the parcel was not delivered on time. Is it possible to get a refund?
Every seller has a legal obligation to ensure timely delivery of goods to the buyer. If for any reason there is a delay, the seller will contact the logistics company to clarify details and delivery times.
In such a situation, the buyer is entitled to compensation for damages. As a general rule, this is done by the seller. But there are situations in which the obligation to compensate rests with the transportation company.
Megabonus has prepared step-by-step instructions on how to get a refund for a parcel not delivered on time.
Requesting a refund from a retailer
If your order has not been delivered to you in the specified time, contact the retailer first. Even if the delay is the fault of the logistics company, contact the store representative or retailer first.
The seller will provide information about the delivery. In particular, it will tell you which transportation company the goods were sent by.
Here is a brief instruction on how a buyer should proceed in order to receive money for overdue delivery of a parcel from the seller.
- Contact the seller. You can do this on the marketplace site by contacting the customer support. You can contact the seller by phone.
- Provide detailed information about the order – number, date of delivery, tracking number (if available), copy of the receipt of payment for the goods.
The law protects the rights of the consumer. So, if you did not receive the parcel on time, you can cancel the order and issue a refund. You have 14 days to do this. in this case, the buyer receives 100% financial compensation.
If an exact or estimated delivery date is not specified when you submit your order, you are also entitled to a refund provided the item is not delivered to you within 30 days of the purchase date.
Request for Refund from USPS
One of the most popular priority mail services in the world is USPS. More than 180 countries are delivered through this company.
If you have used the services of this service and the parcel is marked Priority Mail (Priority Mail International), Global Express, Click-N-Ship, the company assumes the obligation to compensate for losses associated with late delivery of goods.
Delivery takes, on average, 6-10 days. Depending on the buyer’s location, in practice this period can be up to 20 days.
How to get a refund when shipping a USPS order within one country.
- Submit a request to the transportation company within 30 days of purchase.
- Provide the necessary materials. You will need the tracking number of the parcel and proof of purchase ( a receipt from the store).
- Apply for a refund at a USPS office or post office. This service does not process online or telephone claims.
- Complete PS Form 3533. Do not use templates from the Internet, as each application has a unique barcode. You will be given a form to fill out at the post office or USPS office.
- Once the US security clearance is done, you will be refunded by cash or bank transfer.
- If the refund amount is less, contact USPS service.
When you ship internationally, you have 90 days to request a refund. You need to follow the same steps as when shipping within the same country.
After 30 and 90 days respectively, USPS will not process the claim and the buyer will not receive a refund.
Receiving a refund from an online store
Did you order a product online from an online store but received it with a delay or it was not delivered to you at all? You have the right to claim compensation for damages.
- Ask the seller or marketplace administration which transportation company delivers the goods.
- If the parcel is delayed due to the fault of the logistics company, contact them directly. Before doing so, look for the order number and track code in the online store’s personal profile. If this information is not available, request it from the seller.
- Contact the online store for a refund. You can do this by phone, email or via the support team on the website or in the marketplace app.
When making an express delivery, many stores assume the obligation to compensate for losses in case of late receipt of the goods by the buyer.
Can you protect yourself against delayed delivery of goods
There are several ways for a buyer to protect themselves from late delivery of an order.
- Before you buy, check out other buyers’ reviews of this seller and shipping products.
- Choose transportation companies that allow you to track the location of the parcel and its delivery time by tracking number.
If for some reason you are unable to obtain a refund from the seller or transportation company, you may file a complaint with the trade association, which will be handled in accordance with existing rules and standards.
European countries and the USA have consumer protection laws, rules and standards, and if they are violated, the seller or logistics company can be held liable. But most stores value their reputation, so they fully assume the obligation to make amends.
It is important to carefully study the seller’s policy and file a claim within the established deadlines, if the parcel was not delivered to you on time.
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