Complaint Filing Procedure on Allegro

Situations that require dispute resolution and complaint filing inevitably arise on e-commerce platforms. Allegro, one of the leading online platforms in Europe, has developed a clear and structured complaint review procedure aimed at protecting consumer rights and ensuring a fair resolution of conflict situations.

The Megabonus cashback service has prepared a step-by-step guide on how to file and submit a complaint on the Polish marketplace.

Make online shopping pleasant with us. Register, install the browser extension, and receive cashback on every paid order on Allegro in the amount of 2.2% of the spent sum.

How to File a Complaint

First, we recommend studying Allegro’s rules and conditions regarding dispute situations. The platform has detailed documentation describing the rights and obligations of both buyers and sellers. Familiarizing yourself with these rules will help determine whether a situation has truly arisen that requires filing an official complaint and what evidence needs to be collected to support it.

A disputed issue, such as returning a package, receiving a substandard product, or obtaining a refund, can be attempted to be resolved with the seller.

Allegro encourages direct communication between the parties, providing tools for correspondence and discussing the arisen problem. Often, simply explaining the situation and proposing a mutually acceptable solution can lead to a satisfactory outcome, avoiding the need for a formal complaint.

In the product card, select the “Ask a question” tab and describe your issue.

If direct dialogue with the seller has not led to a positive result, the buyer can file an official complaint through the Allegro platform. Here is the step-by-step procedure:

1. Fill out the special form.
2. Provide a detailed description of the issue. Specify the order number, purchase date, product description, and reason for the complaint.
3. After submitting the complaint, the Allegro team begins its review.
4. The time required to review the complaint depends on the complexity of the situation and the amount of provided information.
5. During the review process, the marketplace may request additional information or evidence from both parties.
6. After reviewing the complaint, Allegro makes a decision. If you disagree, you can try to appeal it by providing additional evidence or arguments.