There are different sellers on AliExpress. Some of them are honest and reliable, the others are not. This is the reason why you sometimes can’t track your parcel from AliExpress. What does it mean? Let’s dive in.
You must know that every AliExpress seller has to provide the customer with the tracking number as soon as they get it. This is a special code assigned to each package by the postal code. The users can track the location of their orders by the tracking numbers.
Now we are close to what we were speaking in the beginning of the article. If you have ever sent registered mail, you may know that you always have to pay for such shipments. The same is with registered packages. To get a tracking number, you need to pay more. Unreliable sellers who don’t care about their customers choose to save money instead of getting the tracking number for the customers’ convenience.
The more is yet to come. Greedy and cunning Chinese know the rules of AliExpress very well. They understand that providing the tracking number is required. And they do provide it. The solution is easy – they simply create a code. It is not a joke. Such fake tracking numbers are a popular answer to the question “Why can’t parcel from AliExpress be tracked?” It’s just impossible to track such a number.
However, it doesn’t mean your parcel isn’t heading to you. Unregistered parcels (usually containing cheap products) are sent by the post of China without any registration and reach their destination in 1-2 months.
If you ever get into such a situation, open the dispute for the reason “tracking number can’t be tracked via the systems”.
Another reason might be that you are searching in the wrong place. For example, the seller sent your parcel by the post of Singapore, and you are checking the website of the post of China. In this case, you need to check the service of the post of Singapore.
How to Learn Which Postal Service Your Parcel Was Sent with
Open the Order detail page. You will see the logistics information block there.
In the “Details” you will see the website of the company that could provide all the information about the parcel location.
Here is another case when the customer can’t track the shipment. The package is still in China and the customer is trying to track its location on the website of their local postal service. Of course, they won’t be able to find the parcel as their local website wasn’t designed for checking the parcels in other countries.
Megabonus will help you out. We recommend using Megabonus to track your shipments. This service helps not only get cash back from AliExpress but also track the location of your parcels.
Now you know why the parcel from AliExpress can’t be tracked and what can help you. Good luck!
I have ordered 8 box cream Nizhenya from Jan/16 /2022 but not yet receive, let me know when?
Hello. Please log into your AliExpress account, go to the orders list and chat with the store to find out the details.
I returned an order To Aliexpress , via a prepaid returns label with tracking number. AliExpress say they haven’t received the returned goods . But when i put in the tracking number with royal mail it says the return was Delivered back . But AliExpress refuse my refund of returned order. Can’t get past contact seller point . What do I do now ?
Hello, you have to add a screenshot from the tracking system to your dispute and escalate it then.
I bought 5 items from a particular seller, its shows shipped, but when i tried to track it, its showing me shipping pending by seller what does this mean
Did you recieve your products??
They stop updating the parcel information. Why?
Please i made an order and after payment I just recieved a code which linked me up to ali express whatsapp number but I can’t find the order in my orders.. How do i know if my order is being to me since I can’t see it in my order neither can I track it..
Did you get the payment confirmation and order confirmation to your email? If not, then it all sounds weird.
I bought a pixi wig in April until now no tracking number
I ordered 22 items from Aliexpress and I can’t find any of it. I have 4 different tracking numbers and I can only find 1 of my orders. I don’t know what to do as they keep telling me it’s on its way but hell how do they know if I can’t even track it to see where it’s at!?!? I am so lost…I spent $300 with them to get new clothes and now I won’t even receive them😞😞
Tracking number not available in Detail of order….only order number and date of order displayed
Is the order shipped?
I order 18 items and non of them have been tracked for awhile. How do I make sure I’m getting it in time for Christmas?
Hello. If the items were sent, they should at least be tracked by Chinese tracking systems.
It’s been 45 days now, my package not yet delivered, and when I track it, it’s not updating since a month ago
What is the Buyer Protection time? If it’s expiring, open the dispute.
Acer Laptop Video Card – I have paid for this 7th Aug. 2020 by Scotia Bank Canada US$ 14.88 (CAD$ 20.44) My Item is not Listed or my payment is not listed. Please check up about this and inform me or take necessary action
Good day. To see your order status, go to the My Orders page on AliExress and check if the order is on the list.
I have no tracking number but my order number is 8014343679278696
Thank you
Rocky Cook
Tracking codes are now applied to all orders on AliExpress, so check the tracking info next to the order.
I regolar bay a lot of goods on line from Amazon, eBay e many others supplies, and I really appreciate the way that company above manage the deals, they provide tracking number,
orders number, dispatch date and all I needed .
I don’t understand the reason AliExpress, live custumers on the dark, without a order number, a tracking number or any information abaut custumers orders.
Best Regards
All the information on the order is displayed on Aliexpress on the My Orders page.