How Do I Cancel My Order on Shein?

Many buyers of marketplaces sometimes face a situation when they have to cancel an order. What should you do if you have already bought goods from Shein, but then for some reason you changed your mind? Is it possible to cancel a purchase? 

We’ve written a lot of guides on order cancellation on AliExpress . Today we’re going to tell you more about order cancellation on Shein.

Can I cancel my order for Shein?

“Can I cancel an order on Shein?”, “What happens if I cancel an order on Shein?” are the most frequently asked questions asked by Shein customers. 

Here are the top reasons why customers cancel online orders:

• wrong size;
• found another, more suitable product;
• hesitate to purchase.

Today we’ll break down the process of cancelling a Shein order and talk about the nuances involved.

The most important point: a Shein order can be cancelled, but only before it is shipped.

If the package has already been shipped to the buyer, canceling the purchase is no longer possible. You will have to wait for the delivery and then return the item to the seller. 

Quick Steps to Cancel a Shein Order.

1. Log in to your account.
2. In the ‘My Orders’ section, tap ‘View All’ on the right side. 
3. Select the order you wish to cancel. 
4. If eligible for cancellation, it will have a ‘Cancel Order’ button on its page. Tap to cancel.

Can I cancel a Shein order in processing?

As stated above, you can cancel any order that has been placed but not yet shipped. The most difficult case is when your Shein order has already shipped and you still want to cancel it.

How to cancel a shipped order at Shein

The first point is that you cannot actually cancel a shipped order. The only option is to return.

So the scheme will be as follows:

1. Wait for the order to arrive.
2. Make sure the product can be returned.
3. Apply for a return.
4. Print out the return label.
5. Attach it to the parcel and send the item back (it must be in its original packaging, not worn or damaged).
6. Refunds are usually made within 10 business days of the date of receipt of the parcel. Read more about the returns on Shein .

Does Shein refund money?

If the order cancellation is successful, Shein usually refunds the money for the canceled order. The refund method depends on the payment method you used when placing the order. The funds may be returned to your bank card, PayPal account, or as store credit on your Shein account. The refund processing time may vary, so it is recommended to check Shein’s refund policy for more precise details. 

Typically, refunds are processed within:

• 1-5 days for PayPal;
• 5-15 days for a bank card;
• 24 hours for the Shein wallet.

What happens if you cancel your Shein order?

As we said above, if you cancel an order that has not been shipped, the product is not sent to you. So, the answer to the question “Will I get my money back if I cancel my Shein order?” is: “Definitely, yes!” 

After you submit a request to cancel your order, Shein will review it. If the order has not yet been shipped, the cancellation will be approved, and you will receive a notification. The refund will be processed according to your selected payment method. However, if the package has already been shipped, the cancellation request will be denied. In this case, you will need to wait for the order to arrive and initiate a return in accordance with the marketplace’s policy.

How to cancel an order in Shein app

To cancel a purchase on Shein using the app, you need to open the app, go to “My Orders”, select the order you want to cancel and tap “Cancel”.

The Megabonus team wishes you the most enjoyable and safe shopping experience! Make purchases with cashback on Shein and get up to 12.06% back on your purchase.