Is Shein losing parcels? This is one of the questions that some online customers ask. We all know how annoying it is to wait for a parcel with a new product and never see it. Shein DOES NOT LOSE parcels, but the transport companies do, so unfortunately anyone dealing with online orders may encounter a situation where your parcel goes missing.
But there’s no need to panic early. Shein is a reliable marketplace. The support service works efficiently, helping its customers to solve any questions and problems.
We will tell you what to do if your parcel still doesn’t arrive, even though all the deadlines have already passed.
Megabonus service offers users to make shopping at Shein even more favourable and economical. You can get cashback from 1.33% to 6.69% of the amount of each purchase. For the terms of accrual and rates of cashback for different categories, as well as tips from our service, please see here.
I think my Shein package is lost. What do I do?
When placing an order, customers see information about the approximate delivery date in their profile, but it is subject to change.
Goods purchased from Shein are delivered within the following timeframes:
– 30 days – economy delivery;
– 20 days – to pick-up points;
– up to 20 days – standard delivery.
After placing an order, the buyer has access to a number by which he can track the location of his parcel.
If you still haven’t received the goods, first of all, check the delivery status of your parcel. If a parcel is stuck at one of the destinations and the delivery status remains unchanged for a long time, it does not necessarily mean that your Shein parcel is lost.
The parcel can stay in the same point due to the following reasons:
- Customs. There was a problem with the documents or fees/weight of the parcel. Usually it can take up to several days/weeks to solve the problem. If the parcel is delayed at the customs of the sender’s country, the problem will be solved by the shop. If the parcel is delayed in your country, you will have to solve the problem yourself.
- At the sorting/transfer point. Parcels can stay there from 1 week to several months. This usually happens during a heavy load (Christmas Eve) or when there are global delivery problems (strikes, pandemics, hurricanes, etc.).
- A parcel is stuck close to its destination. Sometimes this means that there is a software problem and the status of the parcel is not updated online while the parcel has been dispatched or delivered to its destination.
Parcel delivered by Shein sellers go through customs twice:
- in the country of origin (dispatch of goods);
- in the country of destination (verification of compliance with established import regulations).
In practice, most customs stop bulky parcels and heavy loads. But this is not always the case. In some cases, processing a parcel requires additional documents and payment of duty. If the conditions have not been met, the parcel is returned to the seller.
If you have any questions, please contact Shein’s customer support team.
There is another reason why you didn’t receive your parcel – you gave your office address for delivery. In this case, you need to find out if any of the employees received it.
What to do in these cases?
Case 1-2:
- Log in to your Shein account and check for delivery delay notifications. Shein always informs its customers when delivery takes longer than expected.
- Check your customers’ protection time and wait another 1-2 weeks. Then contact customs/post office if necessary.
Case 3. Contact your local post office/the office or the shipping company and ask them about the route of the parcel. It can be delivered and waiting for you.
Shein order lost
If your order is not delivered to you within a reasonable time, you must:
- Ensure that your customer protection time has not expired.
- Take pictures from the parcel tracking system confirming that your order has not been delivered.
- Contact Shein customer support by any convenient method and follow their instructions.
You can take out parcel insurance for an additional fee. The buyer will receive a full refund of the order value if the goods are damaged or lost.
In practice, each client, regardless of taking out additional insurance, can count on compensation for losses.
How to contact Shein customer support
To contact Shein’s customer support team, please follow this link. You will be redirected to a chat room with a bot. But there is no need to be indignant! Send any question to the bot, after which 2 more options will appear in the chat window: Online Chat and Ticket.
Send your request and check the instructions sent to your email address and Shein mailbox. As a rule, all lost orders are refunded.
Depending on the country you are in, there are other options for contacting customer support:
- by phone (Monday to Friday);
- via social networks.
You will need to fill in a small questionnaire. You can see the solution to frequently asked questions and you may find an answer to your question.
In some cases, delivery confusion is caused by logistics companies. A Shein customer support representative can check the status of your order. If it is still in transit, you will be asked to wait a few more days.
There are times when the delivery company incorrectly marks a parcel as delivered, when in fact your item should arrive in the next 2-3 days. If you still have not received your order after this time, we recommend contacting your delivery agent or Shein directly to resolve the issue.
Your cashback platform Megabonus.
Hi I need to know what happened to my order I been waiting for a long time to Receive it the arrival day it was agost 26
Is already September
Not recived jacket over month ago been taken from my bank
I want a refund on items that i didnot receive
I have placed order on the 8th August 2024 then after six days my App deleted by mistake and I dnt have shipping track number can i still have my orders
I didn’t receive the package-I need help…customer service phone number please
Hello my order was to be delivered by August 29 or 30th. I have my tracking number. Tell what I need to do.
I placed a order on Sunday got some of the package weds then received a message saying order complete when I never received 2 items which were ordered
I placed a order on Sunday got some of the package weds then received a message saying order complete when I never received 2 items which were ordered
Arsolels i have waited 3 months i have bern in touch with banj abd fraud people shien said its been delivered but ive got ring door bell and nothing i will never shop again with these shit heads
Why is my order not delivered yet because today is the due date to be delivered?
I have not received my order from Shein as of yet, it says it has been delivered.
I can’t reach customer support, my orders was placed on July 5th.
I did get my order
I have not received my package it was supposed to be here the 22nd of August nothing I can’t call no one this is messed up
I didn’t receive my package they say abnormal delivery and they didn’t even call me
I need my order. This was meant to be delivered on Monday it had all my clothes for Tenerife I want to know where my order is.
I have not received my order from shein . Debra jones . 40 Rubix House . 55 The high Street UB13FG
i have not gott my package it was supposed be here 11 days ago
Me llegó incompleto mi paquete de shein
Thanks for bringing this article to my attention, but… the Kaplanis et al, 2018 article is seriously flawed Two main issues, first, while the stat methodology used might be appropriate for the authors aims, but the base problem is that assumptions are made which a science based genealogist knowing the data in these pedigrees would not make Other of their ‘tests’ for validation are biased to the point of being of no utility The Vermont vital recs database for example, just silly to use as representation of I suppose class bias in genealogy trees And one NPE per family, no, that’s clearly not supported by historic demographic data Despite all those big words, old axiom applies, junk in, junk out
Well I would like my money back this is Shasta Riggins I would like my money 14 20 LaSalle Lane 63104
I order for the first time over a month ago haven’t recieved a confirmation nor the stuff that I ordered. Please advise
Unfortunately, my order never arrived. Please refund my original method of payment with my Visa card ending in xxx- 4405
I haven’t received my parcel and it’s been paid off
Hi I ordered a dress for my 60th birthday the site is saying delivered on the 5th of August I never received it I’m so upset I even considered ordering it again even though I don’t know if I will get refunded for the missing one but now they are sold out please help me my name is Linda Bailey I did contact the post office about my package they say they trying to track it but I think ist a lost cause by now it’s the 12th I went door to door know one is claiming to have not seen it I’m really sad about it I really loved the look of that dress Linda Bailey.
Hi I ordered a dress for my 60th birthday the site is saying delivered on the 5th of August I never received it I’m so upset I even considered ordering it again even though I don’t know if I will get refunded for the missing one but now they are sold out please help me my name is Linda Bailey I did contact the post office about my package they say they trying to track it but I think ist a lost cause by now it’s the 12th I went door to door know one is claiming to have seen it I’m really sad about it I really loved the look of that dress Linda Bailey.
Dear shein. I ordered last July 21 and until now I’m still waiting. Please help me. I need it badly. I will go to italy on Monday morning and hoping for my orders is for a gift to my relatives. Calle geronimo 38 2drch madrid
I haven’t received my package yet and it’s showing it was delivered
I haven’t received my package and fed ex said SHEIN policy is to disgusts the packages
I never received my package from SHEIN and then fed ex said that shein tells the delivery people to throw away the package instead of returning it to the company
Jai écrit et je n’ai jamais eu retour.
Je n’ai jamais reçu mon colis et aimerais être remboursé.
What phone number?
My order was placed on July 18,2024. Order number is GSUNJ811000NPLT. I only received an email stating my order is on its way and will receive by July 28 to August 2. It is now August 4th still no merchandise. Where is my merchandise?
SHEIN Tracking order SPX1DM05671453431 Order on July 20 two tops cost $11
I haven’t received two of my orders as of now. Only one delivered.
I would like my money back this is Shasta Riggins
I ordered 5-6 tops back on 6/14 and have never received. I used my credit card and it was deducted from my account but o have not received
Il est marqué livré mais je n’ai rien reçu je souhaiterais un remboursement
Mine didn’t come because the delivery address wasn’t clear now it won’t let me refund!
I have not received my package but he shows delivery
I havent received my package
I haven’t received my orders been sayi out for delivery
I haven’t received my package can I get my refund
I haven’t received any of my packages and I cannot log on to my machine account due to my phone screen being cracked and when I try to look it up on a different phone it’s telling me I don’t have nothing processing now y’all took money
I’m going out of town and I need that package
Fed ex delivered my package to the wrong address I’m so mad I would like my order back
I haven’t received my package it says it’s still in customs in Newark NJ
I haven’t received my package it says it’s still in customs in Newark NJ
My packages were sent back to the warehouse. How do I get them back?
My packages were sent back to the warehouse!
How do I get them back
Uni Uni is not a real company and ever since Shein started using them for my orders I don’t receive my packages, they lie about delivery attempts and SHEIN doesn’t care, they don’t do anything about it. I want my money back and I want a toll free telephone number for the USA to reach Shein directly. One Shein is paid they don’t care. I’m tired of texting them.
Hey I haven’t received my package what’s going on??
I need to wear my swimwear for August
Hey I haven’t received my package what’s going on??