Is Shein losing parcels? This is one of the questions that some online customers ask. We all know how annoying it is to wait for a parcel with a new product and never see it. Shein DOES NOT LOSE parcels, but the transport companies do, so unfortunately anyone dealing with online orders may encounter a situation where your parcel goes missing.
But there’s no need to panic early. Shein is a reliable marketplace. The support service works efficiently, helping its customers to solve any questions and problems.
We will tell you what to do if your parcel still doesn’t arrive, even though all the deadlines have already passed.
Megabonus service offers users to make shopping at Shein even more favourable and economical. You can get cashback from 1.34% to 12.06% of the amount of each purchase. For the terms of accrual and rates of cashback for different categories, as well as tips from our service, please see here.
I think my Shein package is lost. What do I do?
When placing an order, customers see information about the approximate delivery date in their profile, but it is subject to change.
Goods purchased from Shein are delivered within the following timeframes:
– 30 days – economy delivery;
– 20 days – to pick-up points;
– up to 20 days – standard delivery.
After placing an order, the buyer has access to a number by which he can track the location of his parcel.
If you still haven’t received the goods, first of all, check the delivery status of your parcel. If a parcel is stuck at one of the destinations and the delivery status remains unchanged for a long time, it does not necessarily mean that your Shein parcel is lost.
The parcel can stay in the same point due to the following reasons:
- Customs. There was a problem with the documents or fees/weight of the parcel. Usually it can take up to several days/weeks to solve the problem. If the parcel is delayed at the customs of the sender’s country, the problem will be solved by the shop. If the parcel is delayed in your country, you will have to solve the problem yourself.
- At the sorting/transfer point. Parcels can stay there from 1 week to several months. This usually happens during a heavy load (Christmas Eve) or when there are global delivery problems (strikes, pandemics, hurricanes, etc.).
- A parcel is stuck close to its destination. Sometimes this means that there is a software problem and the status of the parcel is not updated online while the parcel has been dispatched or delivered to its destination.
Parcel delivered by Shein sellers go through customs twice:
- in the country of origin (dispatch of goods);
- in the country of destination (verification of compliance with established import regulations).
In practice, most customs stop bulky parcels and heavy loads. But this is not always the case. In some cases, processing a parcel requires additional documents and payment of duty. If the conditions have not been met, the parcel is returned to the seller.
If you have any questions, please contact Shein’s customer support team.
There is another reason why you didn’t receive your parcel – you gave your office address for delivery. In this case, you need to find out if any of the employees received it.
What to do in these cases?
Case 1-2:
- Log in to your Shein account and check for delivery delay notifications. Shein always informs its customers when delivery takes longer than expected.
- Check your customers’ protection time and wait another 1-2 weeks. Then contact customs/post office if necessary.
Case 3. Contact your local post office/the office or the shipping company and ask them about the route of the parcel. It can be delivered and waiting for you.
Shein order lost
If your order is not delivered to you within a reasonable time, you must:
- Ensure that your customer protection time has not expired.
- Take pictures from the parcel tracking system confirming that your order has not been delivered.
- Contact Shein customer support by any convenient method and follow their instructions.
You can take out parcel insurance for an additional fee. The buyer will receive a full refund of the order value if the goods are damaged or lost.
In practice, each client, regardless of taking out additional insurance, can count on compensation for losses.
How to contact Shein customer support
To contact Shein’s customer support team, please follow this link. You will be redirected to a chat room with a bot. But there is no need to be indignant! Send any question to the bot, after which 2 more options will appear in the chat window: Online Chat and Ticket.
Send your request and check the instructions sent to your email address and Shein mailbox. As a rule, all lost orders are refunded.
Depending on the country you are in, there are other options for contacting customer support:
- by phone (Monday to Friday);
- via social networks.
You will need to fill in a small questionnaire. You can see the solution to frequently asked questions and you may find an answer to your question.
In some cases, delivery confusion is caused by logistics companies. A Shein customer support representative can check the status of your order. If it is still in transit, you will be asked to wait a few more days.
There are times when the delivery company incorrectly marks a parcel as delivered, when in fact your item should arrive in the next 2-3 days. If you still have not received your order after this time, we recommend contacting your delivery agent or Shein directly to resolve the issue.
Can I get a refund if my Shein package never arrived?
Customers may be eligible for a refund for an undelivered Shein package, depending on factors such as:
- Marketplace’s return policy;
- Shipping method;
- Package insurance.
We recommend reviewing Shein’s shipping and return policies on their website or mobile app first.
If your package was insured, you should contact the insurance company and provide all necessary documents confirming the shipment and non-receipt. If your claim is approved, the insurer will issue compensation.
However, Shein may deny a refund if they confirm that the package was delivered to the specified address, even if you did not receive it. In such cases, we recommend contacting your local post office or courier service to investigate the delivery details.
To claim compensation for an undelivered order, contact Shein customer support directly. Be mindful of claim deadlines and follow all conditions stated in Shein’s return policy.
What do I do if my Shein package says delivered but I never got it
If your order status shows “delivered” but you have not received it, we recommend reaching out to Shein’s customer support immediately. Provide your order number and explain that the package status indicates delivery, but you have not received it. Shein can check the delivery details and communicate with the courier service to clarify the situation.
In such cases, Shein may offer either a refund or a replacement shipment if the package cannot be located.
At the same time, contact the courier service that handled your delivery. Provide your tracking number and explain the issue. The courier company may also conduct an internal investigation to determine what happened to your package.
Your cashback platform Megabonus.
The delivery courier DPD says order signed for and delivered to me : this is lie as no one at home that day : no phone call to contact me and DPD Courier ignores email doesn’t answer phone and as far as shien concerned order delivered and they ignore emails
We’re very sorry to hear that. To resolve your issue, please contact SHEIN support. This article is located on the Megabonus service, we are a cash back service and we benefit from purchases on SHEIN.
Do not forget that you can always receive a cash back from any of your orders using our service. We’re paying back up to 10.05% from a purchase no matter what. You can always rely on us!
I recently won 10 free gifts but haven’t received them yet. it’s been over 2 weeks now
Hi! Wow, congratulations! Let’s hope they get there soon.
My order didn’t arrived my tracking no is 34711908125
We’re very sorry to hear that. To resolve your issue, please contact SHEIN support. This article is located on the Megabonus service, we are a cash back service and we benefit from purchases on SHEIN.
Do not forget that you can always receive a cash back from any of your orders using our service. We’re paying back up to 10.05% from a purchase no matter what. You can always rely on us!
The tracking said my package delivered but I didn’t get it. I would like to know where is my order
Hi! Have you tried contacting the delivery service?
My order is saying delivered but I never received it
Hi! Be sure to contact Shein support to resolve your issue.
I’m still waiting dor my two orders pls I already paid for it but still need more confirmations Same as my other two orders refunded because of the same problems I want to call or email straight to the CEO of this company It is more than week now but I don’t receive any order pls Tell me the truth pls Because I suppose to use my dress for the special vacation but I never received it Pls send my orders or tell me the truth
Hi! Be sure to contact Shein support to resolve your issue.
Mi orden no ha venido completa sólo recibí protector de lentes de un iPhone 13 y no he recibido lo demás. Mi nombre Emilia Castillo 4321 28th St West Park Fl, 33023
¡Hola! Si su pedido no se ha entregado, intente ponerse en contacto con el Servicio de atención al cliente de SHEIN.
Dear shein I am writing you about my current order that I didn’t receive and never got refunded for I don’t know where this order went but I need my money back for this item that I never received I’m going to send you the order number please get back with me gsunl116boooc85
Hi there! To resolve your issue, please contact SHEIN support. This article is located on the Megabonus service, we are a cash back service and we benefit from purchases on SHEIN.
Shein customer service sucks. They’re delivery system speedpay provides a phone number to call if you’re missing a package or they have issues at 559-550-5158 and when you call they say to text that number and when you text it says unless you’re registered with grandpad they won’t accept your call. Such a bunch of crap. When you deep dive you find another number 888-846-8963 to call which is just consumer Cellular who has nothing to do with Shein And all they know is this grand pad registered service that they will make you sign up for just to be able to contact Shein! It’s one big circular pain in the butt just to keep you from being able to reach anyone to find out where your package is when they keep sending you notices saying there was a problem with your delivery and there’s nothing wrong with your address and someone is always home to receive it!
We’re very sorry to hear that. We hope that this problem is not with all orders, at least you receive couple of them.
Do not forget that you can always receive a cash back from any of your orders using our service. We’re paying back up to 10.05% from a purchase.
I’ve never received my order of the 5th of February
We’re very sorry to hear that. We hope that this problem is not with all orders, at least you receive couple of them.
Do not forget that you can always receive a cash back from any of your orders using our service. We’re paying back up to 10.05% from a purchase.
SHEIN I didn’t recieve my package I need explaining before I report this matter
We’re very sorry to hear that. To resolve your issue, please contact SHEIN support. This article is located on the Megabonus service, we are a cash back service and we benefit from purchases on SHEIN.
Do not forget that you can always receive a cash back from any of your orders using our service. We’re paying back up to 10.05% from a purchase.
I never received my order. Said was delivered
We’re very sorry to hear that. To resolve your issue, please contact SHEIN support. This article is located on the Megabonus service, we are a cash back service and we benefit from purchases on SHEIN.
Do not forget that you can always receive a cash back from any of your orders using our service. We’re paying back up to 10.05% from a purchase.
I need my foot chair I have not received it of a month now
We’re very sorry to hear that. To resolve your issue, please contact SHEIN support. This article is located on the Megabonus service, we are a cash back service and we benefit from purchases on SHEIN.
Do not forget that you can always receive a cash back from any of your orders using our service. We’re paying back up to 10.05% from a purchase.
My first time ordering, and I got a message that it was delivered. I did not. I am very disappointed,and discouraged about putting in a next order, because I’m not sure of getting it.
If it was delivered,it must have gone to the wrong address. I had plans for this dress that never shows up
I
We’re very sorry to hear that. To resolve your issue, please contact SHEIN support. This article is located on the Megabonus service, we are a cash back service and we benefit from purchases on SHEIN.
Do not forget that you can always receive a cash back from any of your orders using our service. We’re paying back up to 10.05% from a purchase no matter what. You can always rely on us!
I didn’t get a sneaker
We’re very sorry to hear that. To resolve your issue, please contact SHEIN support. This article is located on the Megabonus service, we are a cash back service and we benefit from purchases on SHEIN.
Do not forget that you can always receive a cash back from any of your orders using our service. We’re paying back up to 10.05% from a purchase no matter what. You can always rely on us!
I ordered an access long time ago and I never received ,please give me am explanation what happened with it or send my momey back please
We’re very sorry to hear that. To resolve your issue, please contact SHEIN support. This article is located on the Megabonus service, we are a cash back service and we benefit from purchases on SHEIN.
Do not forget that you can always receive a cash back from any of your orders using our service. We’re paying back up to 10.05% from a purchase no matter what. You can always rely on us!
Hi i placed an order on shein. They send me an email regarding delivery that your order is delivered but i was at home they didn’t deliver anything. I want my parcel please send it.
We’re very sorry to hear that. To resolve your issue, please contact SHEIN support. This article is located on the Megabonus service, we are a cash back service and we benefit from purchases on SHEIN.
Do not forget that you can always receive a cash back from any of your orders using our service. We’re paying back up to 10.05% from a purchase no matter what. You can always rely on us!
Please I haven’t received my package from the local carier since on the 29 of March can my money be refund or I receive my parcel
We’re very sorry to hear that. To resolve your issue, please contact SHEIN support. This article is located on the Megabonus service, we are a cash back service and we benefit from purchases on SHEIN.
Do not forget that you can always receive a cash back from any of your orders using our service. We’re paying back up to 10.05% from a purchase no matter what. You can always rely on us!
I clicked on order confirmed by mistake will I still be able to receive my package
Hi! It depends on many factors. If there will be no problems with the delivery, you get it for sure. If not please contact SHEIN support ASAP.
Do not forget that you can always receive a cash back from any of your orders using our service. We’re paying back up to 10.05% from a purchase no matter what. You can always rely on us!
Dear customer,
Your order GSHNKD32500113H tracking number ZC05900897699 shows delivered. If you have not received it, we suggest you to check doorstep, mailbox, or neighbors. When you received the parcel, please kindly click ” confirm delivery” to earn points by here. We are always at your service if you need any help.
Note:
Items may shipped out from different warehouse due to inventory issue, you may received more than one parcels if they are shipped out separately.
SHEIN Customer Service
My order is stated as being delivered. We were home all day and order not received
I ordered girls shoes on March 6, 2024 was suppose to receive them by March 17th/March 18th 2024. What’s y’all problem with people not getting their packages? I’m making an complaint to the BBB!
We’re very sorry to hear that. To resolve your issue, please contact SHEIN support. This article is located on the Megabonus service, we are a cash back service and we benefit from purchases on SHEIN.
Do not forget that you can always receive a cash back from any of your orders using our service. We’re paying back up to 10.05% from a purchase no matter what. You can always rely on us!
I paid for them. So I want my items please. I am missing some shoes and clothes bc also. So if I don’t receive them. Can I get myoney back please.
We’re very sorry to hear that. To resolve your issue, please contact SHEIN support. This article is located on the Megabonus service, we are a cash back service and we benefit from purchases on SHEIN.
Do not forget that you can always receive a cash back from any of your orders using our service. We’re paying back up to 10.05% from a purchase no matter what. You can always rely on us!
Hi, I did not receive my orders made last March 18, 2024
We’re very sorry to hear that. To resolve your issue, please contact SHEIN support. This article is located on the Megabonus service, we are a cash back service and we benefit from purchases on SHEIN.
Do not forget that you can always receive a cash back from any of your orders using our service. We’re paying back up to 10.05% from a purchase no matter what. You can always rely on us!
No e recibido mis dos últimas órdenes
Lamentamos mucho escuchar eso. Para resolver su problema, comuníquese con el soporte de SHEIN. Este artículo se encuentra en el servicio Megabonus, somos un servicio de devolución de efectivo y nos beneficiamos de las compras en SHEIN.
No olvide que siempre puede recibir un reembolso en efectivo de cualquiera de sus pedidos utilizando nuestro servicio. Estamos devolviendo hasta el 10.05% de una compra pase lo que pase. ¡Siempre puedes confiar en nosotros!
I was told I received items n I did not I think I won’t b buying anything from seeig again 9235990347969216400723. 9212490352020020636524
We’re very sorry to hear that. To resolve your issue, please contact SHEIN support. This article is located on the Megabonus service, we are a cash back service and we benefit from purchases on SHEIN.
Do not forget that you can always receive a cash back from any of your orders using our service. We’re paying back up to 10.05% from a purchase no matter what. You can always rely on us!
I was told I received items n I did not I think I won’t b buying anything from seeing again
My package was left in lobby, got stolen i will like my money back please GSUNKD5SOONLDK
We’re very sorry to hear that. To resolve your issue, please contact SHEIN support. This article is located on the Megabonus service, we are a cash back service and we benefit from purchases on SHEIN.
Do not forget that you can always receive a cash back from any of your orders using our service. We’re paying back up to 10.05% from a purchase no matter what. You can always rely on us!
I dont like shein for one reason they careless about your missing package, first of all there is no number to contact them, second they give you a date upon receive rhat is way off from the day you actually get it so practically is like playing the lotery you buy but not guarantied you will receive it.
We were supposed to get a order it never showed up I checked with the post office they said it was delivered we never received it gsunkr30300nkqn we would like another order
We were supposed to get a order it never showed up I checked with the post office they said it was delivered we never received it gsunkr30300nkqn
I did not receive the controller to a helicopter I purchased .
We’re very sorry to hear that. To resolve your issue, please contact SHEIN support. This article is located on the Megabonus service, we are a cash back service and we benefit from purchases on SHEIN.
Do not forget that you can always receive a cash back from any of your orders using our service. We’re paying back up to 10.05% from a purchase no matter what. You can always rely on us!
Never received my order!
We’re very sorry to hear that. To resolve your issue, please contact SHEIN support. This article is located on the Megabonus service, we are a cash back service and we benefit from purchases on SHEIN.
Do not forget that you can always receive a cash back from any of your orders using our service. We’re paying back up to 10.05% from a purchase no matter what. You can always rely on us!
Said package out for delivery but never was delivered to my mailbox
My package was out for delivery but never delivered
SHEIN said package was out for delivery on March 8th but I never got a notification that it was delivered
I place an order on the 6th of December 2023 till to date I didn’t receive my parcel. On the 11th of January the status of my tracking said shut out and I called and they told me the courier was hijacked with my parcel. Now I’ve been trying to call but to no vain that number is always busy now I don’t know what to do, now I want my money back because they fail to deliver my order and really what can I do or where can I report these crooks
Hello my name is vester gwynn I never receive my second order of a pais of wedge shoes black and two pair of tennis and twopair of black pants I got my first order of baby clothes and other thing but not my second order that was made on the 3 Rd or 4 I should have gotten it by now
My order GSoNFE1900009Bk was left outside and got stolen please do something about it
Hi! We are cash back service and return money for purchases made online. If you have a question about SHEIN’s order, please contact them. Unfortunately, we can’t help.
My order number is GSONFB03T000RX6
I lost my phone and couldn’t get into my email vester gwynn
I made a complaint to them and they asked that I make contact with your organisation
I don’t have anything I lost my phone I do have my card number
I have not received my SHEIN delivery from the local courier EVRI.
I ordered a lounge suit and it’s saying it’s in transit this was ordered on the 2nd Feb please could u try and find it please
I’m trying to get help with an order since July of 2023 that never was delivered.
My package never arrived
Hi. I made orders 2 weeks ago until now I never get the items.
I got an email from you saying my order has been delivered but its hasn’t!!!
I ordered 2 weeks ago still waiting . My daughter and neice ordered 1 week after me and their’s have arrived. I would either have a refund or my parcel. Not getting any messages from shein, seems like its just frozen on my computer .
I’ve ordered on the 8th of December it’s the 25th of Jan 2024 I haven’t received my order…their line is not working I don’t know what to do now
Hey, my order for SHEIN have not be delivered, everi have called me today it say that my order have been lost please can I have my money back or can you sent my parcel back
I have been trying to get a misdelivery since September, it has been established it was misdelivered and nothing is being done about it, other than getting the same information and going in circles about be patient as we investigate, we will reship, we will refund yet NOTHING gets resolved, so basically Shein is an International fraudulent company. As long as you actually get your items you are doing great but heaven help you if you don’t because they don’t have any competent people working for them so they do not allow them to communicate either by phone or email, it’s all AI.