Joom is a popular online platform. Joom Logistics, a cross-border logistics operator, provides delivery of products sold on the platform to over one hundred countries worldwide. The marketplace offers several logistics options. The cashback service Megabonus has prepared a brief overview of the available methods for shipping goods.
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How Joom Delivers
The online marketplace offers two delivery methods for goods:
- standard;
- with tracking.
When choosing the standard method, the shipping cost is displayed during checkout. If you want to purchase an item with tracking, then after purchase each item is assigned a unique tracking number. Parcels are delivered to post offices. Shipments are sent via priority routes. As a rule, this type of logistics is paid. When placing your order, enter your postal code and residential address.
You can select the delivery method when placing your order. On the same page, you can also review the terms and conditions.
In accordance with the legislation of your country of residence, the parcel may be subject to VAT, customs duties, and other taxes. Payment of these fees is the responsibility of the recipient.
Where Joom Parcels Are Delivered
You can receive your order at a post office. There are also two other options — at a pick-up point and via courier.
When placing an order, we recommend providing a valid phone number, as delivery status notifications will be sent to it. This may be an SMS with information about the pick-up point or a call from the courier to clarify the delivery time.
If the parcel is delivered to a pick-up point, the system will automatically select the one closest to your address.
If you have any questions about which delivery service shipped your order and how to receive it, it is recommended to contact customer support for the necessary information.
How to Contact Customer Support?
If you have questions regarding the delivery of a purchased item, follow the instructions below. .
- Click on your profile icon and find the “My Orders” section.
- Select the order you have a question about.
- If you are using the website, click the “Support” button on the right; if you are using the app — “Order Question” at the bottom, and then the message icon in the upper right corner.
- Request assistance.
Shop on the Joom marketplace with Megabonus. Before making a purchase, activate cashback and get up to 10.88% back.
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