Shein is one of the largest online trading platforms. The number of active users is about 90 million people. When placing and delivering orders, customers may have questions that should be addressed to the customer support team.

Cashback service Megabonus prepared detailed instructions on how to contact Shein customer support team.

How to contact Shein customer support: step-by-step instructions

The customer support service of this marketplace accepts inquiries on the following topics:

• canceling an order in the mobile app or web version of the marketplace;
• receiving return shipping labels;
• late delivery of the parcel;
• problems with authorization in the account;
• replacement of goods;
• refund.

You can send suggestions for improving customer support.

How to contact customer support service? Follow the instructions.

• Sign in to the marketplace. Enter your phone number or email address to log in to your account. You can use quick authorization through your accounts.

• There is a “headphones” icon in the upper right corner. This is the customer support service. Click on this icon.

• On this page you can view answers to the most popular questions or create your own appeal.

• Select the subject of the request from the list. Customer support service automatically generates the operator’s request.
• In the field that appears, enter the text of the appeal and confirm sending (“enter”).

• If you cannot frame your question, the operator will help and suggest a list of topics.

All user messages are processed within 24 hours. If you contacted the customer support service during working hours, you can immediately receive a response from an operator.

What is the email address of the Shein customer support service?

The marketplace has an official e-mail address, through which registered users can send an appeal.

Send your question to e-mail service@shein.com.

Your request will be considered within 5-7 business days. We recommend that you include in your request the identification information of your marketplace account and clearly describe the problem.

What is the phone number of Shein customer support service

Many customers are looking for the phone number of the marketplace customer support service. But this method of communication is not available to users. So for communication, choose an alternative – email or the built-in service on the website, in the mobile application of the online marketplace.

You can save on your purchases at Shein and get back from 1.33% to 4.46% on every order. To do this, activate cashback on the website or in Megabonus mobile app.