Shein is one of the largest online trading platforms. The number of active users is about 90 million people. When placing and delivering orders, customers may have questions that should be addressed to the customer support team.
Cashback service Megabonus prepared detailed instructions on how to contact Shein customer support team.
How to contact Shein customer support: step-by-step instructions
The customer support service of this marketplace accepts inquiries on the following topics:
- canceling an order in the mobile app or web version of the marketplace;
- receiving return shipping labels;
- late delivery of the parcel;
- problems with authorization in the account;
- replacement of goods;
- refund.
You can send suggestions for improving customer support.
How to contact customer support service? Follow the instructions.
- Sign in to the marketplace. Enter your phone number or email address to log in to your account. You can use quick authorization through your accounts.
- There is a “headphones” icon in the upper right corner. This is the customer support service. Click on this icon.
- On this page you can view answers to the most popular questions or create your own appeal.
- Select the subject of the request from the list. Customer support service automatically generates the operator’s request.
- In the field that appears, enter the text of the appeal and confirm sending (“enter”).
- If you cannot frame your question, the operator will help and suggest a list of topics.
All user messages are processed within 24 hours. If you contacted the customer support service during working hours, you can immediately receive a response from an operator.
What is the email address of the Shein customer support service?
The marketplace has an official e-mail address, through which registered users can send an appeal.
Send your question to e-mail service@shein.com.
Your request will be considered within 5-7 business days. We recommend that you include in your request the identification information of your marketplace account and clearly describe the problem.
What is the phone number of Shein customer support service
Many customers are looking for the phone number of the marketplace customer support service. But this method of communication is not available to users. So for communication, choose an alternative – email or the built-in service on the website, in the mobile application of the online marketplace.
You can save on your purchases at Shein and get back from 1.33% to 4.46% on every order. To do this, activate cashback on the website or in Megabonus mobile app.
I order my SHEIN order and everything came besides my skirt my skirt is shipped separately like how dumb do u have to be it would have fitted in the bag and im going to a concert and if it dosent come by the 5th of July we will have serious problems
Hoi bij mij staat dat pakket afgeleverd is maar niks binnen gekregen
Want to cancel my account with Shein so get it done ASAP
I wanted to cancelled membership to shein
I wanted to cancelled membership to shein
I wanted to order a swimming costume however none of your reconmended sizes will fit me, i am 86cm bust 75 under bust and 73 waist. Can you please either send me the size information or stop sending me messages as to why i haven’t ordered it
Hi, I have a question. I placed an order and returned items that weren’t available. I don’t realize there’s either a mistake or theft involved. I returned children’s pajamas that cost 10 euros, but suddenly the price increased. What does this mean? If you do this, I will never order anything from you again. What does it mean that 10 euro pajamas suddenly cost 33 euros? This is a rip-off.
I order some items from seeing and the sent duplicates. I would like a refund for these items and they didnt send everything i ordered. They sent duplicates instead. Only should have been one item each why would they send two. I dont need two. I would like to have the rest of my order please. Send me a return label so I can send them back. Thank you
Ordered clothes on two separate ocaisions from SHEIN, said delivered, but no where to be seen.???? Very dissapointing
Robyn
How can I contact Shein
My mom ordered something 3 weeks ago and it still didn’t come. I am panicking!! So please hurry
I hate Shien! Someone used my card to put in a false order! Take down your card now!
Ik heb een bestelling gedaan endie zou zijn afgeleverd maar ik heb niks ontvangen. Code is GS01QD56R002MNA, graag uw antwoord hierop. Ik weet ook niet wie dat moest bezorgen.
We didn’t get my daughter’s order:
GS01QY27M00TWY5
Pleaae send us information.
Kinga regards,
Kinga Simanyi dr
(My daughter: Julia Simanyi
Please help me understand what I can do in this situation. 🙏
I received an item from the seller that did not match my order, so I requested a return. The package was inspected at the post office, repacked, and shipped back. I have the shipping receipt with the correct tracking number.
However, the seller is refusing to issue a refund, claiming that a different item was inside. They are providing photos of a package that is not mine. The box shown in their photos has a different tracking number and different sender’s name, which are not mine.
I contacted customer support, explained the situation, and attached my receipt, but customer service is not reading my messages. They keep repeating the seller’s response, stating that I returned the wrong item.
What should I do in this case? How can my actual package be located if the seller is intentionally referring to someone else’s box with a different tracking number? How can I get a fair resolution?
Thank you
absolute disgrace make it impossible to get refund
I did not order a hvm cleaner but you have taken it out of my account
Why is it impossible for a refund they made the mistake.
Hello…um not happy with what happen to my order
refund Mr asap
Please refund
I have sent in about 6 complaints I have never received my parcel on the 31st October I am out of pocket as I had to go out and buy presents I would like my money back I feel very let down and wont be placing anymore orders until I receive a full refund yours sincerely mrs debbie Fuller
I have played puppy keep everyday since June for the free gift I choose I had 1% to go and today it says ive run out of time what a waste of time and effort i even ordered extra for points very angry and disappointed
My account has been temporarily shut down do to unnecessary attempts to log in. Please unlock my account. Thank you Janet A Lindberg
Can you let me know how to get my free shipping voucher been waiting over a wok now
Hi it keeps saying on my phone that my parcel has been delivered but im still waiting for them
Cannot find where to return items
I am trying to find out why my order has taken 6 week and still waiting which are birthday present i am not happy at all with this im receiving other parcel still but not this 1
Hi can you let me know were my parcel is
The most unprofessional company I’ve ever ordered from. They don’t value their customers. They treat them like shit. They don’t look into the problem they automatically blame the customer for their packages being stolen. They give you a made up tracking number it’s doesn’t add so with order. The chat bot online is very rude. I hade a package delivered and gotten stolen and I’m being blamed. I want my refund and they refuse to give it to me even though I still haven’t received my packages. They refuse to look into it. They refuse to take accountability. I just wanted a few things for my baby and now I still have no product because I never received any packages
I am needing to exchange shoes that are damaged. I’m not paying $1 or $5 to do that…..
What happened my package still not delivered what’s wrong
So I consider myself a very dedicated customer to SHEIN ! I have spent thousands of dollars on your products ! I had 2 problems this summer, I did not receive a 4th of July 2 piece bathing suit and my granddaughter did not receive some nail products I ordered for her ! My e-mail address is
Please assist me as i have not receive my packages
Please assist me, I’m still waiting on my packages.
hey u guys keep bringing my order to wrong address which i don’t like it my address isn’t where u bring orders
Please assist me,,I’m not receiving my pkgs.
Please assist me ,my earpods are not working
Zeer slecht heb besteld maar rommel gekregen wat verroest was als ik geen reactie krijg zet ik het product met foto op internet
I have free items to be sent to me. Just eating a new customer service referral. I have stopped sending them out because of the tacky pictures on the link. However a friend has just asked for a link to your company because she likes some of my purchases and she wants to buy them. When the computer asked for a referral to allow me to have these gifts delivered, I sent it to my friend who wants to be a new customer. This is not enough for you because you have not acknowledged this and keep asking me to do a referral link. Please sort out this message. And you have offered me some more free gifts after this package. I do not wish to have any free gifts in bundles.. Jacqueline Ferguson
Tracking my items
Trying to track my orders
I don’t get my order
I didn’t get my order
I haven’t received my package and I got an email saying it was delivered yesterday
I received my package today and I need to return a item
Can you send me a UPS return label please
I had returned my package i didnot get my refund