Is Shein losing parcels? This is one of the questions that some online customers ask. We all know how annoying it is to wait for a parcel with a new product and never see it. Shein DOES NOT LOSE parcels, but the transport companies do, so unfortunately anyone dealing with online orders may encounter a situation where your parcel goes missing.
But there’s no need to panic early. Shein is a reliable marketplace. The support service works efficiently, helping its customers to solve any questions and problems.
We will tell you what to do if your parcel still doesn’t arrive, even though all the deadlines have already passed.
Megabonus service offers users to make shopping at Shein even more favourable and economical. You can get cashback from 1.33% to 6.69% of the amount of each purchase. For the terms of accrual and rates of cashback for different categories, as well as tips from our service, please see here.
I think my Shein package is lost. What do I do?
When placing an order, customers see information about the approximate delivery date in their profile, but it is subject to change.
Goods purchased from Shein are delivered within the following timeframes:
– 30 days – economy delivery;
– 20 days – to pick-up points;
– up to 20 days – standard delivery.
After placing an order, the buyer has access to a number by which he can track the location of his parcel.
If you still haven’t received the goods, first of all, check the delivery status of your parcel. If a parcel is stuck at one of the destinations and the delivery status remains unchanged for a long time, it does not necessarily mean that your Shein parcel is lost.
The parcel can stay in the same point due to the following reasons:
- Customs. There was a problem with the documents or fees/weight of the parcel. Usually it can take up to several days/weeks to solve the problem. If the parcel is delayed at the customs of the sender’s country, the problem will be solved by the shop. If the parcel is delayed in your country, you will have to solve the problem yourself.
- At the sorting/transfer point. Parcels can stay there from 1 week to several months. This usually happens during a heavy load (Christmas Eve) or when there are global delivery problems (strikes, pandemics, hurricanes, etc.).
- A parcel is stuck close to its destination. Sometimes this means that there is a software problem and the status of the parcel is not updated online while the parcel has been dispatched or delivered to its destination.
Parcel delivered by Shein sellers go through customs twice:
- in the country of origin (dispatch of goods);
- in the country of destination (verification of compliance with established import regulations).
In practice, most customs stop bulky parcels and heavy loads. But this is not always the case. In some cases, processing a parcel requires additional documents and payment of duty. If the conditions have not been met, the parcel is returned to the seller.
If you have any questions, please contact Shein’s customer support team.
There is another reason why you didn’t receive your parcel – you gave your office address for delivery. In this case, you need to find out if any of the employees received it.
What to do in these cases?
Case 1-2:
- Log in to your Shein account and check for delivery delay notifications. Shein always informs its customers when delivery takes longer than expected.
- Check your customers’ protection time and wait another 1-2 weeks. Then contact customs/post office if necessary.
Case 3. Contact your local post office/the office or the shipping company and ask them about the route of the parcel. It can be delivered and waiting for you.
Shein order lost
If your order is not delivered to you within a reasonable time, you must:
- Ensure that your customer protection time has not expired.
- Take pictures from the parcel tracking system confirming that your order has not been delivered.
- Contact Shein customer support by any convenient method and follow their instructions.
You can take out parcel insurance for an additional fee. The buyer will receive a full refund of the order value if the goods are damaged or lost.
In practice, each client, regardless of taking out additional insurance, can count on compensation for losses.
How to contact Shein customer support
To contact Shein’s customer support team, please follow this link. You will be redirected to a chat room with a bot. But there is no need to be indignant! Send any question to the bot, after which 2 more options will appear in the chat window: Online Chat and Ticket.
Send your request and check the instructions sent to your email address and Shein mailbox. As a rule, all lost orders are refunded.
Depending on the country you are in, there are other options for contacting customer support:
- by phone (Monday to Friday);
- via social networks.
You will need to fill in a small questionnaire. You can see the solution to frequently asked questions and you may find an answer to your question.
In some cases, delivery confusion is caused by logistics companies. A Shein customer support representative can check the status of your order. If it is still in transit, you will be asked to wait a few more days.
There are times when the delivery company incorrectly marks a parcel as delivered, when in fact your item should arrive in the next 2-3 days. If you still have not received your order after this time, we recommend contacting your delivery agent or Shein directly to resolve the issue.
Your cashback platform Megabonus.
This order is over a month old and I still haven’t received it nor have I received a refund. I want to know what happened.
I don’t have tracking info about my orders
I placed my order on 28 April but even today haven’t received my order yet
My first order and have not received. 5148048005
Hi my package went to the wrong address what do I do now
I have checked with everyone no package. I just wasn’t my order. Thank you
I have contact ups and they said my package was delivered but I didn’t get it . I have checked with neighbors no one has seen the package. I just want my order. Thank you.
It’s been 3 weeks not I’m not receiving my order
My shein packages hasn’t came in for about almost 4 weeks will it maybe matter if it was a big order by any chance?
I don’t received my package
Have not received my order need phone number
Me robaron mi paquete de SHEIN, el 15 de mayo 2024, me contacto con servicio al cliente y cuando pongo los datos para el reembolso no se asepta el número de pedido
era un regalo por para mi niña por su 3 añito
Me robaron mi paquete de SHEIN, el 15 de mayo 2024, me contacto con servicio al cliente y cuando pongo los datos para el reembolso no se asepta el número de pedido
I’m VERY UNHAPPY with how you handle your customers when they don’t get the merchandise they pay for….I WILL BE FILING A COMPLAINT WITH THE BBB…and you DON’T even have the decency to provide a phone number to help your customers resolve their issues…nor do you give them a FULL REFUND….
YOU ARE A POOR EXCUSE FOR A BUSINESS…I WILL BE REPORTING YOUR BUSINESS ETHICS….
I dont received my parcel
I received an email on May 11,2024 saying that the package has delivered but Haven’t received it yet
Hy gud afternoon i dont recieve my parcel pls help but when i check my email says delivered so pls help guys
I never received my package in the mail. Since it has been several weeks now can I get a refund back onto my debit card?
Cancell my order, l should not have to pay to speak to a person
I have not received my joint shipment since March 2024 what shall I do?
Shein scam. I didn’t receive the item.
I haven’t received my order and today it’s 10 may
My delivery status shows ‘Delivered ‘ but no sign of it..I have also checked neighbours…hiw long should I wait ?
Didn’t get my item as they said
Hey help it’s been a while now I orded on shein but I haven’t received my orders and I paid baffulo 3weeks ago
Hi ! I have received my 4 packages do I do
Hola buenas tardes por que mi paquete nunca yega
Hi, my parcel from SHEIN has still not been delivered. This is more than one week from the expected delivery date. How can I get a refund.
Hy gud afternoon i dont recieve my parcel pls help but when i check my email says delivered so pls help guys
My package were stolen how can I get a refund
Hello good morning
Hope you all doing good
My package that I have ordered from SHEIN only one of is remaining all of them came except one and I don’t know why it’s a long green dress
Hiii good morning
Hope you all good
I have ordered a dress from SHEIN which haven’t come yet and I’m still confused that all my other clothes come except my green dress
I made more than one order and some of my items from the different orders came in one package and most of my iris missing
I ordered 500$ worth of items And the DHL delivery service dropped. My item off at the wrong address Contacted DHL AND they said I had to contact shein I’ve emailed and and til this day which I ordered back in the end of Feb beginning March still haven’t recovered my items nor did I get my money
I haven’t received my products
Hlo I haven’t receive my order
Je n’ai pas reçu ma commande
This is a shitless problem they can’t find my address, I need to talk with a customer service right now
Please I was contacted by a delivery man and upon showing him where he should leave my parcel I missed him. Tried calling back but he said he’s gone and he will deliver it the next day I haven’t heard anything from him again. I tried reaching him again but to no avail can my pacel with this H022WA0282322322 be delivered 26/04/24 since am at home
We’re very sorry to hear that. To resolve your issue, please contact SHEIN support. This article is located on the Megabonus service, we are a cash back service and we benefit from purchases on SHEIN.
Do not forget that you can always receive a cash back from any of your orders using our service. We’re paying back up to 10.05% from a purchase no matter what. You can always rely on us!
Apparently I didn’t reserve my order they tell me the track was hajerked can I get my refund
I have not received my shein package. Ordered March 18th
My order is not complete
Necesito que mi paquete de chein sea entregado porque me sale cómo que fue entregado y no e recibido nada aún no se comunicaron conmigo atrás de mi número de teléfono y necesito que me lo hagan llegar
GSUNKP13000MY1J This order never arrived
I was charged April 12 on my credit card but they say they can’t find my order. They are for customer number but ofcourse I don’t know it.
Ça fait 3 messages de commande livre mais je n ai rien!!
My package was sent to a wrong address, instead of them to send it to my new address the send it to my old address and the post office said they can not do anything unless shein send them a message, what will I do?
Hi! We’re very sorry to hear that. To resolve your issue, please contact SHEIN support. Maybe they have an answer for your situation.
Do not forget that you can always receive a cash back from any of your orders using our service. We’re paying back up to 10.05% from a purchase no matter what. You can always rely on us!
I didn’t receive my order yet
We’re very sorry to hear that. To resolve your issue, please contact SHEIN support. This article is located on the Megabonus service, we are a cash back service and we benefit from purchases on SHEIN.
Do not forget that you can always receive a cash back from any of your orders using our service. We’re paying back up to 10.05% from a purchase no matter what. You can always rely on us!
I ordered on Shein for the first time on April 1st and placed another order on the 2nd. My first order arrived in 6 days. My other delivery was scheduled for the 12-13. It is now the 17th and I do not have it. I contacted Shein Support and was told to wait until the 20th of April. I am scared it will not arrive in time for my birthday, which is April 21. My experience with this company has been stressful. I hope it gets better.
We’re very sorry to hear that. Hope the package arrives at time for your BDay.
Do not forget that you can always receive a cash back from any of your orders using our service. We’re paying back up to 10.05% from a purchase no matter what. You can always rely on us!
My packages never came to my resident I would of appreciate if this agency shein put my money back in my Citibank account immediately I don’t even want the packages I want my refund immediately