Is Shein losing parcels? This is one of the questions that some online customers ask. We all know how annoying it is to wait for a parcel with a new product and never see it. Shein DOES NOT LOSE parcels, but the transport companies do, so unfortunately anyone dealing with online orders may encounter a situation where your parcel goes missing.
But there’s no need to panic early. Shein is a reliable marketplace. The support service works efficiently, helping its customers to solve any questions and problems.
We will tell you what to do if your parcel still doesn’t arrive, even though all the deadlines have already passed.
Megabonus service offers users to make shopping at Shein even more favourable and economical. You can get cashback from 1.34% to 12.06% of the amount of each purchase. For the terms of accrual and rates of cashback for different categories, as well as tips from our service, please see here.
I think my Shein package is lost. What do I do?
When placing an order, customers see information about the approximate delivery date in their profile, but it is subject to change.
Goods purchased from Shein are delivered within the following timeframes:
– 30 days – economy delivery;
– 20 days – to pick-up points;
– up to 20 days – standard delivery.
After placing an order, the buyer has access to a number by which he can track the location of his parcel.
If you still haven’t received the goods, first of all, check the delivery status of your parcel. If a parcel is stuck at one of the destinations and the delivery status remains unchanged for a long time, it does not necessarily mean that your Shein parcel is lost.
The parcel can stay in the same point due to the following reasons:
- Customs. There was a problem with the documents or fees/weight of the parcel. Usually it can take up to several days/weeks to solve the problem. If the parcel is delayed at the customs of the sender’s country, the problem will be solved by the shop. If the parcel is delayed in your country, you will have to solve the problem yourself.
- At the sorting/transfer point. Parcels can stay there from 1 week to several months. This usually happens during a heavy load (Christmas Eve) or when there are global delivery problems (strikes, pandemics, hurricanes, etc.).
- A parcel is stuck close to its destination. Sometimes this means that there is a software problem and the status of the parcel is not updated online while the parcel has been dispatched or delivered to its destination.
Parcel delivered by Shein sellers go through customs twice:
- in the country of origin (dispatch of goods);
- in the country of destination (verification of compliance with established import regulations).
In practice, most customs stop bulky parcels and heavy loads. But this is not always the case. In some cases, processing a parcel requires additional documents and payment of duty. If the conditions have not been met, the parcel is returned to the seller.
If you have any questions, please contact Shein’s customer support team.
There is another reason why you didn’t receive your parcel – you gave your office address for delivery. In this case, you need to find out if any of the employees received it.
What to do in these cases?
Case 1-2:
- Log in to your Shein account and check for delivery delay notifications. Shein always informs its customers when delivery takes longer than expected.
- Check your customers’ protection time and wait another 1-2 weeks. Then contact customs/post office if necessary.
Case 3. Contact your local post office/the office or the shipping company and ask them about the route of the parcel. It can be delivered and waiting for you.
Shein order lost
If your order is not delivered to you within a reasonable time, you must:
- Ensure that your customer protection time has not expired.
- Take pictures from the parcel tracking system confirming that your order has not been delivered.
- Contact Shein customer support by any convenient method and follow their instructions.
You can take out parcel insurance for an additional fee. The buyer will receive a full refund of the order value if the goods are damaged or lost.
In practice, each client, regardless of taking out additional insurance, can count on compensation for losses.
How to contact Shein customer support
To contact Shein’s customer support team, please follow this link. You will be redirected to a chat room with a bot. But there is no need to be indignant! Send any question to the bot, after which 2 more options will appear in the chat window: Online Chat and Ticket.
Send your request and check the instructions sent to your email address and Shein mailbox. As a rule, all lost orders are refunded.
Depending on the country you are in, there are other options for contacting customer support:
- by phone (Monday to Friday);
- via social networks.
You will need to fill in a small questionnaire. You can see the solution to frequently asked questions and you may find an answer to your question.
In some cases, delivery confusion is caused by logistics companies. A Shein customer support representative can check the status of your order. If it is still in transit, you will be asked to wait a few more days.
There are times when the delivery company incorrectly marks a parcel as delivered, when in fact your item should arrive in the next 2-3 days. If you still have not received your order after this time, we recommend contacting your delivery agent or Shein directly to resolve the issue.
Can I get a refund if my Shein package never arrived?
Customers may be eligible for a refund for an undelivered Shein package, depending on factors such as:
- Marketplace’s return policy;
- Shipping method;
- Package insurance.
We recommend reviewing Shein’s shipping and return policies on their website or mobile app first.
If your package was insured, you should contact the insurance company and provide all necessary documents confirming the shipment and non-receipt. If your claim is approved, the insurer will issue compensation.
However, Shein may deny a refund if they confirm that the package was delivered to the specified address, even if you did not receive it. In such cases, we recommend contacting your local post office or courier service to investigate the delivery details.
To claim compensation for an undelivered order, contact Shein customer support directly. Be mindful of claim deadlines and follow all conditions stated in Shein’s return policy.
What do I do if my Shein package says delivered but I never got it
If your order status shows “delivered” but you have not received it, we recommend reaching out to Shein’s customer support immediately. Provide your order number and explain that the package status indicates delivery, but you have not received it. Shein can check the delivery details and communicate with the courier service to clarify the situation.
In such cases, Shein may offer either a refund or a replacement shipment if the package cannot be located.
At the same time, contact the courier service that handled your delivery. Provide your tracking number and explain the issue. The courier company may also conduct an internal investigation to determine what happened to your package.
Your cashback platform Megabonus.
My order hasn’t arrived,I tried many times to settle, in costumer servicev
GSHNYE39C001VFG – I have not received my parcel
I did not receive my parcel from shain
I did an order and it have not arrived to me however it said that it already was delivered I ask everyone around me but I didn’t received it ?!!!
My order hasn’t arrived
I did not receive my sandals that were in my order that was delivered. I want the sandals, or I want my money back.
We did not receive parcel, as the Shein website did not update timelously.. Yesterday itshowed in Dublin HUb, this morning it showed in Kells, Ireland, onthe 24th already, but only got update today, (27/10)
How can I locate where package is now?
I don’t know why I have so many items that are being refunded. I needed those items
I gave you my physical address and those item came to me whats the problem with the seven often pieces that is being returned
I ordered in September, 16 items for Christmas. I kept tracking it and after all this time, it said it was delivered a few days ago. Well, it wasn’t delivered to my home. Not one box. Now I can’t even get someone to answer my email. I called all day and there phone was busy. It would be nice for someone to contact me! 607-334-8185 Janet
Please provide me with the number you called as i have the same problem of having not received my order but it is said it was delivered successfully. 071 6246244
I don’t understand why going on this is the second time the i order a i them get my package i need to know why i not getting my package please contact me my phone number is 860 338 1960 i well appreciate it
Hi, I haven’t got my package because the day when post came I was started to go on my way to a long trip. How can I found my parcel back? My order number is MH458171035FI thanks for your help.
I haven’t received my package since from 10th September
I received a message stating that my parcel it’s on its way but I haven’t received anything till now
Never received packages
Shipping. Never received packages
What do I do.
Spxoge056703005835
Shipping. Never received packages
What do I do.
My package have no came when should
I didn’t receive my parcel from shein. I need my refund
I placed my order in September not via the app but rather online. On tracking the order I was informed that my parcel was delivered (Track718) however I have not received my order. Has the order been sent to a post office? Tracking number XXWOT0000121653YQ delivery to Dubai. I have tried emailing Sheen and Track718 but have not received any reply. Can you kindly advise
My order on Shein is still on “shipped” mode in about a month, it was supposed to arrive between August 31 2023- September 5 2023. I want to return return it and get refund but I’m incapable because of the 10 days policy, and I have no one to speak to
I am still awaiting my parcel to be delivered. Or for any of the consultants to contact me with answers. I have send hundreds of emails to all the email addresses on their website and buffalo logistics who is supposed to deliver the parcel. No one is being helpful. Tracking nr: BUFZA5091206602YQ
I,have,not,received, a,order,from,sep20
I missed a call from delivery man even now im still waiting for my order and i dont know where to look for it
My order hasn’t been delivered to me but showing as delivered on my phone ??
I’m still waiting for my order 301 maple #1 burlington iowa hoping it arrives by Saturday my son birthday
My package is missing !! And I am unable to find a contact number or email address to get in touch with whoever I need to speak to
I have been trying to find out about my refund. I was told by the carrier that a claim was filed and Shein should have gotten in touch and issue a refund. I have tried to use these so call experts that keeps trying to charge me more money. I was told a refundable $1 to chat with someone but instead of a $1 they tried to get $46. I need someone to contact me now.
My package was suppose to be delivered by 8/31-9/2
Still haven’t received package and it’s no update the last update was from 8/25
Never dealt with this with shein
Now I’m trying to actually get a refund and it’s not connecting me to an agent to chat with again about this cause at this point I just want my $90 refunded back immediately to me and to not deal with them ever again due to this reason here.
I did not receive my order because the local agent left it at the concierge when they a notice there asking them not to do so
Did not recieve my order..may have gotten lost…says it was shipped to my box abd i never recieve..
I have not received my because someone changed my zip code i need the zip code changed to the correct one please please amen
Hi can I request for an early delivery? Will be traveling on the 18th outside the Philippines and my order shows that it can only arrive on the 19th of August. I may not be around to receive it . Order number GSHNRU34S00MKT6 , GSHNRU34R0011QT .
Please advise. Thanks
Hi! Please note that you are not writing to the SHEIN website. You need to go directly to their website or app
My order # is GSUN8E52Q00NRDI. Tracking number 92612903198301100081116028. I checked with the postal service and was told it was returned to you. So now you can refund my money. This has been a run around
Hi! Please note that you are not writing to the SHEIN website. You need to go directly to their website or app
Thank you for your help but my order have not come and it’s order since the 3Th of August if you could please help me put to get my money back or the clothing I would be so glad thank you.
I did not receive my package, it says been delivered but it hasn’t been?
I haven’t received my parcel but they keep telling that I must wait order stuck on Dispatch
I haven’t received my package yet but you are still charging me for it so what do I do I didn’t say that what you talking about
Dear user, we understand your feelings, but we would like to point out that this is not a Shein website. We are an information blog and a cash back service that is not affiliated with that company.
I didn’t receive my order with two items
Dear users! Please note that we have nothing to do with the Shein website. You need to ask these questions to the Shein website user support
I haven’t gotten my order
I have not receive my orders GSUN8R64T00198G
GSUN8R64T00198V
GSUN8R64T00198J
I never received my package
acutally i ordered in bulk but one item is missing what to do guys?
I am missing and intend in my order
Hi good evening I don’t receive one of my package an I really need it can u guys help me to find it is a dress please
Or I need a refund back pls
It showing both my packages were delivered but I only received one.
I didn’t receive my order and no way to connect with live person at shein
I will never shop with the company my package never arrived. I emailed them and no reply
Why is it so hard to speak to someone at Shane? I spent my money. I waited patiently almost a week and a 1/2. And my package said that it was delivered at or in a mailbox. I have yet to receive How do I speak to a representative about this? I have no idea where it was delivered to.
I order things from SHEIN it were never delivered .
And I got a letter that it where lost intransit .
I want to ask if it can be resent please
The tracking number is
BUFZA5080975321YQ
PLEASE CAN YOU ASSIST
KINDLY REGARDS KOBUS
I order things from SHEIN it were never delivered .
And I got a letter that it where lost intransit .
I want to ask if it can be resent please
The tracking number is
BUFZA5080975321YQ
PLEASE CAN YOU ASSIST
KINDLY REGARDS KOBUS
I order things from SHEIN it were never delivered .
And I got a letter that it where lost intransit .
I want to ask if it can be resent please
The tracking number is
BUFZA5080975321YQ
PLEASE CAN YOU ASSIST
KINDLY REGARDS KOBUS
I didn’t receive my package and I need Mr refund I have already tracked my package they said they sent it on the 7/15/2023 but I have not received it .
I didn’t receive my package