Temu is one of the largest online e-commerce marketplaces. Millions of people from all over the world place orders here every day. If non-standard situations arise, the buyer has the need to contact customer support.
You did not receive your order? The seller refuses to refund the price of the goods? You blocked your card or lost access to your account?
These and many other questions can be solved by the support service. Cashback service Megabonus has prepared detailed instructions on how to contact Temu support.
How to write to Temu Support: step-by-step instructions
Any buyer may need support from marketplace specialists, because non-standard situations arise quite often. Let’s understand step by step how to contact Temu tech support.
- Log in to your account on the online trading platform. You can authorize by login and password or use a google account, social networks to log in.
- Select the “Support” section. Here you can contact the security center of the trading platform, Temu chat, read the privacy policy.
- Go to the “Support center” section. Here you will find answers to the most popular customer questions. For convenience, they are grouped by topic.
- If you don’t find the answer to your question, there is a “Contact us” button at the bottom of the page. Click on it and a window will open where you can ask your question to a support specialist.
What is the email address for Temu customer service??
You can contact the customer service of the online trading platform by e-mail. E-mail is the most popular way for clients to contact Temu.
- Select the category of contact:
- business customer service;
- customer support; – help desk;
- legal information;
- marketing inquiries;
- work;
- fraud report.
- Compose an appeal and send it to the following e-mail address help@temu.com.
Specialists respond to requests quickly. Customers’ messages are processed longer on Mondays. Temu Support may ask you for additional information to identify you, such as your order number, e-mail address, or personal information.
How to contact a Temu support operator by phone
Most often over the phone, customers contact the support service for refunds and canceled orders. The operator responds quickly. Users note that the support staff are correct, friendly and in most cases help in resolving the issue.
Here’s the phone number you can call for Temu customer service — 8884958368.
What issues support will not be able to help you with
The support services can be contacted for any questions that relate to:
● placing, receiving, returning orders;
● payment;
● promotions;
● receiving refunds;
● account management;
● parcel dispatch and delivery;
● products and their availability;
● buyer security.
A list of all the topics on which you can contact the support service is available on the marketplace website. If your question does not relate to the activities of the marketplace, the specialists will not be able to help you.
Is it possible to contact Temu customer service through the app
Customers who use the mobile app to shop at Temu can also contact customer service.
Authorize in the app.
Go to your profile.
- Select the “Customer support” section.
- View answers to popular questions.
- If you don’t find the information you need, go to the “Contact us” support chat.
- You can contact support immediately by clicking on the headphone image at the top right of the screen.
Save on shopping at Temu with the Megabonus cashback service. You can get back from 4.46% to 15.35% of the amount of each order.
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