! Please note that on megabonus.com we deal with cash back issues only! We cannot help you cancel a booking or get a refund. Thank you for your understanding!
Booking.com is a popular online platform that helps to find and to book accommodation for traveling all over the world.
Today, almost 90% of all hotel bookings are made through this service.
People who travel frequently, or are going on annual vacations, plan their destination and choose their location in advance, especially if the vacation falls on a holiday weekend or during the summer months.
Making a prepayment as a confirmation of a reservation is a normal practice that is widespread almost everywhere. But it often happens that for objective or subjective reasons a person can not go on a trip. And accordingly there is a need to cancel the booked room in the hotel.
We have already written how to book a hotel and get cash back on Booking with Megabonus.
Now let’s take a look at the procedure for canceling a booking. Each service has its own peculiarities and requirements and sometimes you have to pay a penalty to cancel your order. Is it possible to cancel for free?
Cashback platform “Megabonus” has prepared a detailed and useful guide for you.
How to Cancel Reservation on Booking.com via Email
The reasons why a guest fails to check into a hotel that they have pre-booked are varied:
- family circumstances;
- disease;
- unpredictable event;
- financial difficulties;
- change of circumstances, etc..
Regardless of the reason why you want to refund your prepayment and cancel your hotel room, you can do so without a fee. It all depends on the type of reservation you have chosen.
- Free Cancellation. Each hotel sets its own rules. When making a reservation, a date may be specified before which you can cancel your reservation without paying a penalty or penalty fees.
- Non-refundable rate. Many travelers make a non-refundable hotel reservation because it is cheaper. You can cancel the booking, but you will not get back the money spent.
- No refund. In case of unforeseen circumstances, you will not be able to cancel such an order. If you have taken out insurance, you can get your money back through the insurance company.
When you book a room on Booking.com, you get a confirmation email. Scroll it down till you see the green “Cancel your booking” button.
Click the button and you will get to the page with the details of the booking. The cancellation window will pop-up automatically.
Carefully read the information about the terms and conditions for canceling your reservation. Also indicate the reason why you are canceling the reservation. It can be:
- another option for accommodation;
- personal reasons;
- health status;
- booking on another service.
NB!
- You can cancel the booking for free only in case you chose accommodation with free cancellation or if the accommodation owner agrees to cancel your booking for free. You need to send them a message with extra details then.
- The properties with free cancellation are more expensive so be careful when making a reservation if you are not going to overpay.
- Take into account that there are time limits for free cancellation. Different properties have different terms, so make sure to study them before reservation.
If you decide to cancel the booking right before the check-in, the full or partial sum can be charged from the card you entered when making the reservation. The sum depends on the property and its terms. In the example above, the cancellation is free but this is not common for all properties!
If your booking cancellation implies a fine, it will be charged from your bank card. The fine here stands for a partial payment for your stay. The reason is quite obvious — the closer the date of your check-in is, the more likely the owner of the hotel is left with no guests. So it is a kind of penalty.
The platform will notify you about the fine via email in case there are some problems with charging the money from your card. To sum up, the cancellation via email suits you only in case you change your mind within the permitted period.
How to cancel booking on the website
- Log into your booking.com account.
- Go to Bookings.
- Choose the booking you need to cancel.
- Scroll the page down till you see the Cancel your booking button.
- Press it. You will see the booking cancellation policy window.
- Fill in and submit the form and do not forget to check your email to make sure the booking is cancelled.
How to cancel a reservation on booking.com if you didn’t manage to do it for free
Not all hotels cancel free of charge, sometimes you have to pay penalties. In this case, cancelation will be similar – via email or service. You will receive a notification of the amount to be withheld.
If you have already paid the amount for your stay, the money will be refunded to your current account. The refund period depends on the hotel’s policy, payment system, bank and payment method.
Of course, it is better to study the terms of cancellation in advance, before you make a reservation. Some travelers don’t pay attention to such details and when they do, it is too late.
What to do in case of force majeure. How to avoid a fine?
Step one
Write an email to the hotel:
- specify the reason for cancellation,
- write why you can’t pay the fine (for example, you don’t have money),
- don’t forget to mention that you really love the hotel and you are planning to stay there in the future,
- remember to write your letter in English,
- send the email to the hotel’s email address.
Step two
You will receive a reply within a few days. If you receive a recommendation to cancel the reservation on Booking.com, then you need to follow the standard procedure and, in most cases, to pay the fine if any apply. In this case, write another email, a more detailed one to the property owner.
Describe the situation, highlight the fact that you will not stay in the hotel and you have no money to pay the fine. Ask the hotel to contact the Booking.com to cancel the reservation without the fine. Don’t forget to mention that such a lovely hotel will be quickly booked by other people. Be friendly and positive. These days, property owners try to look into the situation and are open to dialogue.
You can save on your hotel booking with the “Megabonus” service. Activate cashback on our website or mobile application and get back a part of the amount. Taxes and hotel fees are not included in the total amount. Newcomers can get a guaranteed 1.78% cashback. For detailed information about the terms and conditions of cashback, please read here.
Cancel for October 2nd 91397 that is the PIN number can’t keep it due to family emergency
Please log in to your Booking.com account, go to my Bookings and cancel there.
I’m try ing to cancel a booking for Rowan House Lochgoilhead booking com confirmation number XXXX679719, pinXXXX. From 16th August 20th.
I have a new email address XXXX@yahoo. com
I have tried phoning both Rowan House and Booking.com but not been able to get through on my phone could you e.mail me through my new email address thankyou,
Mrs Pamela Duffy.
Please log in to your Booking.com account, go to my Bookings and cancel there.
Accidentally made reservations at Evergreen Suites. I was supposed make reservations at Evergreen Suites and Inn in Monroe Wa for July 24th,2021 instead I use booking.com and made a mistake and made reservations through you. Evergreen Suites and Inn is independently owned in Monroe Wa. My boyfriend and I stay there maybe twice a month if he is in town. One July 17th I cancelled with Booking.Com but I never received anything.We checked in Monroe at 8:15pm Saturday. Called bank and I had been charged for check in date July 25th, 2021 #0438AF from Books. Com. I can not afford two hotel bills. We never stayed in the other hotel. How can we fix this? I understand that Evergreen Suits and Inn are independently owned. Not sure if Bookings.Com has anything to do with this hotel. Could you please let me know . Thank you so very much
If you were billed for the reservation you made through booking.com, you should try to solve the issue with the support team of booking.com. We do not represent this company in this blog.
I would like Cancel our Reservation, with Booking.Com, for Travel l Lodge, July 28-31, 2021, at 3735 Las Vegas Blvd., 4 Nights.
Reservation No:2722 XXX XX
A relative offered us for free in their house.
Please Answer. ASAP.
Thank you.
Please log in to your booking.com account, go to your bookings and cancel there.
I don’t Understand how to cancel my reservation for July 12 at surf and Garden hotel in Fort Bragg California can someone help
How can I cancel my cancellation?
Please log in to your account and cancel in the My bookings section.
Can I cancel my booking for June 13 for 1 night mrs F a stack 8 Falmouth Road Alvaston Derby De240nb number XXXX Thank you
Please log in to your booking.com account and cancel there.
How long does it take for the refund to process?
Normally, 15 days.
Cancell #39100004345 for May 24. Can’t get any other way to do this.
The reservation was made at Sandcastle Resort in Lido Beach Florida 05/112/2021
Please log into your account on booking.com and cancel there.
I need to cancel a reservation
Please log into your account on booking.com and cancel there.
Hi good morning I have made a mistake on my bookings, I booked 0ne guest instead of two guest,so I want to cancel and do new resevation
Hi good morning I have made a mistake on my bookings, I booked 0ne guest instead of two guest,so I want to cancel and do resevation
Can someone help me cancel my reservations
Thanks for another fantastic post. Where else could anyone get that kind of information in such a perfect way of writing? I’ve a presentation next week, and I’m on the look for such info.
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If I booked for 3 nights can I cancell only one night and keep the other two? Or it immidiately cancell the whe booking?
Thanks
If you cancel the booking, all nights will be canceled. Please contact the hotel directly to settle to issue.
I cancel booking after 20 days ago not answer and not coming money in my account
I need to cancel tonight’s stay. 436565147
I would like to cancel booking #3597.993.975, Thank You Judith Eckhart xxxx@comcast.net
Dear Judith, please log into your booking.com account, go to your bookings and cancel the one you need.
How can one cancel a booking when you didn’t get email invoice,for booking,so NO ref/ number,the way we found out out,we rang the place we were going stop,no way to contact booking .com.Cant even phone them a they ask for info you don’t have.
What if the property cancelled my booking is it automatically will be refunded by booking .com?
Please check the information they sent you in the cancellation email.
Hello I would love to cancel a booking for Margate Hotel with confirmation number 2850.027.605
Please log into your booking.com account, go to your bookings and cancel there.
Need to cancel my room
Please log into your booking.com account, go to your bookings, and cancel the booking in question.
Hi,
I need to cancel my booking but did not recieve a confirmation email.
Iv rung Hotel it is booked but they won’t let me cancel.
I have the booking reference as the hotel gave it to me but no pin number?? How do I cancel??
Log into your account on booking.com, go to your bookings and cancel there.
I need to cancel my reservation do not know how this is really frustrating my phone number is 719-994-3869 please contact me back I need to cancel my reservation
Please log in your account on booking.com and cancel there.
I need to cancel my booking for Nov 13 due to Hurricane Eta
Please log in on booking.com and cancel there.
I will cancel my reservation due to pandemic
Please cancel on your booking.com account.
I want to cancel my booking please cancel my reservation.
XXXX
Booked by SAJJAD HUSSAIN ABIL
Please cancel on your profile on booking.com
Good day,
Our Branch Manager made a booking through you guys for accommodation at CAG the Vantage Rosebank. I spoke to them this morning and they told me they don’t have the money for that bookng its still with bookings.com
Can you please refund us the R3200.00 please
Hello. We do not deal with Booking.com refunds here. Please use the profile you booked from on booking.com.
Why really do we have to complain about the same and you guys don’t some acton
I booked hotel in Milan with free cancelation and option with paying at hotel. However, they charged me whole amount of money. I’m curious now will they give me a refund if I cancel my trip until the date they highlighted?
Dear Andela, yes, the refund is made following the refund rules that apply to your booking.
I have a duplicated booking at Quality Inn Camperdown for 2 nights, 30th & 31st July, 2020. I am unable to access the email I received as my computer was hacked yesterday and I am unable to therefore supply the booking number I received. Quality Inn is aware of the situation and have advised me to connect booking.com to request a cancellation of the room I am not using. My contact number is XXXX.
Sorry, we cannot assist you with your booking cancellation here. Please log in to your booking.com account and cancel it there.
Cancelle my resevation
Please log into your booking.com account and cancel there. Thank you!
After a free cancellation on June 29th for an hotel holiday in late August the money was taken out of my bank account immediately. How long should I have to wait for my money to be paid back to me ? I received an email confirming my free cancellation within minutes. 3 weeks later and still no refund . Desperate.
When you book with Megabonus Cash Back, your refund request is considered within 5 business days on our side. Then, if the refund is approved on our side, we send the information to the booking service. They have 4 months to make consider it and make a refund. Please email with more details to mberkutova@megabonus.com and I will check the request status.
Iam trying to cancel but I can’t get through this is ridiculous where can I cancel
Through the link in the confirmation email or in your account on booking.com
i put in a reservation for American Best Value Inn & Suites Detroit Lake Mn with you and never got an email back with verification maybe my email was wrong but i need to cancel due to Virus and was told i had to do it threw you all they gave me was a # 2358559332 please help me out i have been on phones for hours trying to get this done and with no numbers nothing is working its for July 11 thanks Kevin & or Diana Kwasniewski Mandan ND phone #xxxx
Please log into your booking.com about and cancel the booking there.
I would like to cancel my reservation. I cannot find the original email reply from booking.com
My confirmation number is: XXXX
Pin code:XXXX
accommodation: HI Whistler, British Columbia, Canada
Dates: Sept. 8-11, 2020
Marguerite Kania
email: XXXX
Please log into your booking.com account, go to your bookings and cancel it there.
Please log into your booking.com account, go to your bookings and cancel it there.
I would like to cancel my reservation at Hampton Inn in Leavenworth, WA for the night of July 20.
I can be reached at (360) 815-6466
Thank you
Jana Clow
Please contact the booking.com team on their website or use the cancellation link from your confirmation email.
Need to cancel reservation for tonight booked wrong city. Not at home to get confirmation number. Please help.
Please contact the booking.com team on their website (you must be logged in for this) or using the cancellation link from the booking confirmation email.
Need to cancel. For Friday. Kids are home
Please contact the booking.com team on their website (you must be logged in for this) or using the cancellation link from the booking confirmation email.
I have deleted confirmation email & need to cancel how do I do it?
Log into your account and go to your bookings.
I need to cancel 3806015
Pin xxxx
Please contact the booking.com team on their website or use the cancellation link from your confirmation email.
I am trying to cancel a booking.Can I cancel threw Email.
Yes, you can cancel the booking using the link in the booking confirmation email.
I’m trying to cancel my reservation because of this virus but I was never sent a PIN number
Check the confirmation email from booking.com in your Inbox or Spam folders. There’s a link allowing you to cancel the booking.
I want to cancel my reservation! My credit card was charger i was never sent an itinery, confirmation or pin number. when i go to booking.com it shows no record of my account.
Try to contact the accommodation’s maanger directly and tell them about the cancellation.
I have cancelled my accomadation some timt ago ..it had been paid for on bank card on17 March ….conformation number 17903052004550627631 …need refund ….please
Hello. Sorry, we do not deal with bookings and flights’ cancellations in this blog. You need to contact the booking.com team directly on their website or by email.
I just spent 2 day in Southaven,Ms & had booked 2 rooms for to nights.The 2nd room occupant had to leave prior to the the 2nd night & we notified the hotel of this more than 24hr ahead of canceling.Upon me checking out after the 2nd night I was informed that a refund for the 2nd rooms 2nd night had to be authorized by Bookings.com & that they needed you to call them. There # is xxx my conformation # is xxx, I don’t have a pin #
my name is Stanley Dean
Hello. Sorry, we do not deal with bookings and flights’ cancellations in this blog. You need to contact the booking.com team directly on their website or by email.
I went in hospital this Sunday and need to cancel holiday inn express at st ingnaces michigan
Hello. Sorry, we do not deal with bookings and flights’ cancellations in this blog. You need to contact the booking.com team directly on their website or by email.
I am Gerald Oberndorfer and I had reservations at Quails Nest Inn at Osage Beach for 7/3-7/5. I had the wrong dates for the trip and need to cancel. I have notified the motel but they advised me to
cancel with you. As far as can see, there has been no charge yet. Please send me an email at this email to confirm it’s cancelled.
Hello. Sorry, we do not deal with bookings and flights’ cancellations in this blog. You need to contact the booking.com team directly on their website or by email.