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Frequently asked questions

I have written to customer support and haven't received a reply yet. What should I do?

Please look for detailed information in the article: http://help-en.megabonus.com/article/271-no-reply-customer-support

What is cash back?

Cash back is when a store returns some of the money you spend on a purchase to you once payment is confirmed. You literally get your cash back. You purchase a product in an online store, and the Megabonus cash back service returns up to 40% of its price to your balance in the system.

How does it work?

You can activate cash back by pressing the "Get cash back" button on the store's web page. Once activation is complete you will be sent back to the website of the selected store. Choose the product you want and do not close the web page until you have paid for the order.

If you are using the Megabonus browser extension the process of obtaining cash back will be even simpler - just shop in your favorite online stores as always, and the cash back will appear in your account within 30 minutes of paying for your order.

IMPORTANT! Cash back will not be accrued if the product is already in your shopping cart when you go to the store.

Do you have to activate cash back before every purchase?

Yes, you have to activate cash back when creating each new order.

Is there an Android mobile app?

Of course! There is an Android Megabonus mobile app for your convenience.

You can find a link to download the app here: https://megabonus.com/android_app

Getting cash back in the mobile app is so easy! Just take these three steps:

  1. Install the app, sign up or log into your Megabonus account.
  2. In the "Stores" section, select the store in which you would like to make a purchase. Press the "Activate" button, and you will be redirected to the website of the selected store.
  3. Find the product you want and do not close the web page until the order has been paid.

The app will notify you that cash back has been accrued successfully. You can also view a list of orders at any time in the "Cash back" section of the Megabonus app.

IMPORTANT! Cash back will not be accrued if the item is already in your shopping cart when you go to the store.

When will the cash back appear in my account once the purchase is complete?
Your cash back will appear in your account within 30 minutes of paying for the order.
I want to get a higher cash back percentage! How can I get it?

It's easy. Just keep making purchases with Megabonus! The more purchases you make, the higher your cash back percentage will get.

Your level will increase automatically once the required amount of cash back switches to "Confirmed" status. Withdrawing available cash back does not reduce your cash back level.

Can I pay for an order with the cash back I've already saved up?

It is not currently possible to pay for orders with the cash back you have accumulated on the Megabonus service.

We work hard every day to improve our service and make it as convenient as possible for every user. We are planning to make it possible to pay for orders with the cash back you have accumulated on Megabonus in the future.

How can I get cash back on orders that I paid for before activating cash back?

To get cash back with Megabonus, your order must be generated after you have signed up for the service.

Cash back is not accrued for purchases made prior to registration and/or without activating cash back on the Megabonus website or in the mobile app.

if possible, you can cancel the order and place it again while using Megabonus.

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